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Creator 2012 Loading Problem


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#1 R & J

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Posted 09 March 2012 - 04:13 PM

Attached File  LogFile 12-03-09 19-40.zip   679.92K   3 downloadsHi there - just purchased a hard copy of creator 2012 pro. When I tried installing disc 1, I get an error saying "installation was interupted" and the installation will not proceed ???? Anyone have any advice for a newb ?  I am running a brand new machine with windows 7 home.
Thanks - Randy

I have attached the log files  -  most suggestions are beyond my abilities - can anyone dumb down the solution to this problem

Edited by R & J, 09 March 2012 - 05:02 PM.


#2 cdanteek

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Posted 09 March 2012 - 04:27 PM

View PostR & J, on 09 March 2012 - 04:13 PM, said:

Hi there - just purchased a hard copy of creator 2012 pro. When I tried installing disc 1, I get an error saying "installation was interupted" and the installation will not proceed ???? Anyone have any advice for a newb ?  I am running a brand new machine with windows 7 home.
Thanks - Randy


Titled "Creator 2012 Loading Problem"

I would say a Installation problem.

I will move the thread to the Installation/Uninstallation/Update forum for C2012.

Sonic Boom is Roxio's installation specialist and will see it there.

Remember it's Friday night and he is probably off for the weekend.

Have a read in that forum you may find a fix!
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#3 cdanteek

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Posted 09 March 2012 - 05:16 PM

View PostR & J, on 09 March 2012 - 04:13 PM, said:

Attachment LogFile 12-03-09 19-40.zipHi there - just purchased a hard copy of creator 2012 pro. When I tried installing disc 1, I get an error saying "installation was interupted" and the installation will not proceed ???? Anyone have any advice for a newb ?  I am running a brand new machine with windows 7 home.
Thanks - Randy

I have attached the log files  -  most suggestions are beyond my abilities - can anyone dumb down the solution to this problem

It's difficult when you add to your original post as a edit!

Post a reply that goes on the bottom of the thread, easier to follow.

Quote

Action InstallActions.ROXIOCENTRAL_6X.Install failed with exit code 1603.
03/09/12 19:40:32 - Installation failed with error code 1603
03/09/12 19:40:32 - Rolling back installation

I don't remember a fix posted for that so Sonic Boom is your best bet.
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  

#4 sknis

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Posted 10 March 2012 - 05:57 AM

Are you installing this to your system drive?
PC  Windows 7 Ultimate 64bit  
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, 250G SSD,  EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012, Creator NXT2 Pro. PhotoShow 6, VHS to DVD 3Plus and others.

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#5 R & J

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Posted 10 March 2012 - 09:33 AM

Yes I am installing it to the hard-drive - I am following setup steps recommended in the wizard. I get to the install point where it says "rolling back microsoft.net " then it goes into the "installation interrupted" message.
Does this sound "fixable" ?
Thanks - Randy

#6 Sonic Boom

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Posted 16 March 2012 - 08:13 AM

Corrupt files. Sending you download links to try out.


MSI (s) (90:50) [19:40:30:699]: Product: Roxio Creator 2012 Pro -- Error 1335. The cabinet file 'Disk1' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

Error 1335. The cabinet file 'Disk1' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions




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