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Rox Wizard Launcher Problem


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#1 SirJames

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Posted 13 March 2012 - 09:53 AM

Just installed Creator 2012 Pro.  I wanted to open an existing MPG file to start learning  to edit.

All I get is " Rox Wizard Launcher Module has stopped working.



Another dialog box  tells me The feature I am trying to use is on a network resource that is unavailable.

Then it wants a path to a folder containing the installation package ' Roxio Creator 2012 PRO .msi

I am on a Windows 7 machine with ample memory.  the video I wish to access is on a USB drive and I have no clue where the requested .msi  installer file would be.

Searching the C drive has not revealed any  such file.

Any ideas?

Many thanks.

J

#2 sknis

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Posted 13 March 2012 - 10:56 AM

View PostSirJames, on 13 March 2012 - 09:53 AM, said:

Just installed Creator 2012 Pro.  I wanted to open an existing MPG file to start learning  to edit.

All I get is " Rox Wizard Launcher Module has stopped working.



Another dialog box  tells me The feature I am trying to use is on a network resource that is unavailable.

Then it wants a path to a folder containing the installation package ' Roxio Creator 2012 PRO .msi

I am on a Windows 7 machine with ample memory.  the video I wish to access is on a USB drive and I have no clue where the requested .msi  installer file would be.

Searching the C drive has not revealed any  such file.

Any ideas?

Many thanks.

J

Looks like you have a bad installation.  I'm moving this topic to that section; one of the Roxio installation experts has been visiting that section frequently.
PC  Windows 7 Ultimate 64bit  
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, 250G SSD,  EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012, Creator NXT2 Pro. PhotoShow 6, VHS to DVD 3Plus and others.

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
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#3 Sonic Boom

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Posted 16 March 2012 - 08:19 AM

Uninstall and try installing from the download links I sent.
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#4 SirJames

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Posted 18 March 2012 - 10:59 AM

View PostSonic Boom, on 16 March 2012 - 08:19 AM, said:

Uninstall and try installing from the download links I sent.
I have done so.   Wiped everything.  Turned off Virus protection  & Startup items. Even found some lingering files in Users and got rid of them.  Reinstalled.  got just a bit further this time.

Now when I try to open a simple  MPG file which Windows Media Player  has no problem playing Using CineMagic I get "Please wait while Windows configures Roxio Creator 2012 Pro.  After that "You Must restart..." no number of restarts solves this issue.  I had a file open one time with VideoWAve but there was no audio.  Then it all froze.

Help!  I have invested so much time (3 months now) and money and if i had simply bought a Mac i would be done  with the project by now.

any new ideas?




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