6 replies to this topic

[RichjB]

I have burned a few DVDs over the months with few problems (they were burned in (I believe) the NTSC standard) .  DVDs that I have burned recently now are encoded in the PAL standard and will not play on my DVD player   .

Can anyone tell me how I get back to burning in the NTSC mode?  I do not know what made the format change from NTSC to PAL.

Rich

[Jim_Hardin]

PAL or NTSC is decided automatically, based on your Windows Install...

There is NO setting for you to touch within the software!

So what has changed on your PC that could cause this? Something in Windows???

I would recommend you contact Roxio Support at the same time in case they have information that is not available to me

Customer Support
LINK
877-793-7471 normal business hours, Mon – Fri, 9:00 AM to 6:00 PM EST (North America only)

Edited by Jim_Hardin, 18 March 2012 - 03:13 AM.

[RichjB]

Jim_Hardin, on 18 March 2012 - 03:08 AM, said:

PAL or NTSC is decided automatically, based on your Windows Install...

There is NO setting for you to touch within the software!

So what has changed on your PC that could cause this? Something in Windows???

I would recommend you contact Roxio Support at the same time in case they have information that is not available to me

Customer Support
LINK
877-793-7471 normal business hours, Mon – Fri, 9:00 AM to 6:00 PM EST (North America only)

Thanks Jim.  I did change my settings a little while ago to have my Word doc measurements in cm rather than inches.  Maybe I did something then.  I'll contact Roxio Support and post the outcome.

Rich

[Jim_Hardin]

RichjB, on 18 March 2012 - 04:48 PM, said:

Thanks Jim.  I did change my settings a little while ago to have my Word doc measurements in cm rather than inches.  Maybe I did something then.  I'll contact Roxio Support and post the outcome.

Rich

I hope it could survive a minor in an unrelated program

Please let us know what you find out!

[RichjB]

Hi again Jim,

It's been a while but I did resolve my problem.  I contacted Roxio's Tech Support but they didn't seem to have much idea until one of their techies mentioned the settings on the 'Computer' tab.  When I selected that tab and viewed the settings, I noticed that the output format was PAL.  Ah ha I thought - we've found the answer .  I set it to NTSC and tried to burn again but no joy!  So much for tech support .

Having been around Windows-based PCs for many years I new the standard approaches to fixing problems.  The first approach is - you've got it - re-boot.  I tried that but it didn't help.  The next line of attack is - re-install software.  Bingo - it worked so I'm now an almost happy camper !

Except that I toasted my DVD writer yesterday (I walked into it when the tray was open - Ahhhh ) so had to go buy a new one.  The old one was 16x, the new one is 22x.  Now, when I insert a blank DVD-R 1-16x DVD, Easy DVD... does not even see it!  The DVD unit plays already recorded DVDs fine.  So here's my question - is there a setting in Easy VHS to DVD 3 where I can indicate the write speed of 16x?

Well, that was a load of words for a simply question - I hope you get this far!
Richard

[Jim_Hardin]

How do we know they are in PAL???

[sknis]

The issue now is that he can't use his new optical burner to burn  let alone burn at the reduced speed.

Don't worry about the speed; the program will adjust to the best speed for the burner and the discs.  

Does Windows see your burner?