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Installtion Issue With Roxio Creator 2012


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#1 Isintellan

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Posted 20 March 2012 - 06:17 PM

I am trying to Install Roxio Creator 2012.
I have an HP Workstation.
Fresh Install of Windows 7, new Hard Drive, & New Video Board.

I have done all the updates, and installed all the updated drivers for all of my components.
I am only running Windows 7 Enterprise.

No Anti Virus, No Office, no other software.  And Roxio Will not Install.

I am getting the Direct X error but I got around that with the following command.
setup.exe DisableProducts=DIRECTX_FEB10 Mandatory=0

Anyway, I been working with support for 3 days and they can't fix it.  Maybe someone here can help..

I have two errors.

One is from Windows Event Log.
Product: Roxio Creator 2012 -- Error 1335. The cabinet file 'Disk1' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

The other is from Roxio Itself.

03/20/12 19:07:48 -    Action InstallActions.ROXIOCENTRAL_6X.Install failed with exit code 1603.
03/20/12 19:07:48 - Installation failed with error code 1603

#2 cdanteek

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Posted 21 March 2012 - 05:45 AM

Quote

I am only running Windows 7 Enterprise.

I'm not sure Windows 7 Enterprise is a supported operating system for minimum system requirements for C2012?

Have you asked support and are they aware of your operating system?

Your error sounds legit and Sonic Boom has provided downloads for similar problems.

He checks this forum often.
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#3 Sonic Boom

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Posted 21 March 2012 - 09:42 AM

Error reading from disc probably due to corrupt files or bad media or drive.
Sent you download links to try out.
Du Tran
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ROXIO, a division of Sonic Solutions

#4 kowan

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Posted 25 April 2012 - 08:09 PM

Why wont it install. it keeps interrupting. new hard drive, win 7 64. any ideas
Thanks

#5 Jim_Hardin

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Posted 26 April 2012 - 02:12 AM

View Postkowan, on 25 April 2012 - 08:09 PM, said:

Why wont it install. it keeps interrupting. new hard drive, win 7 64. any ideas
Thanks
Without your Logfiles... no one can even begin to guess :huh:

Du's post HERE, will explain what you have to provide ;)
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#6 joca

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Posted 26 April 2012 - 06:16 AM

View PostSonic Boom, on 21 March 2012 - 09:42 AM, said:

Error reading from disc probably due to corrupt files or bad media or drive.
Sent you download links to try out.


Did somebody move my post because I was asking Sonic Boom a question and it wasn't exactly off topic ????


Served in HM forces 1958-1960
Running windows 7 pro 64bit
Printer:- Canon Pixmia MG6250
Canon MFS200 Vixia HD camcorder

1 x Kingston 16GB (4x4GB) DDR3 1600MHz HyperX Memory Kit CL9 1.65V
1 x AMD Phenom II1 X4 955 Black Edition Socket AM3 3.2 GHz 6MB L3 Cache Retail Boxed Processor
1 x Asus M5A88-M EVO Socket AM3+ onboard Graphics 8 channel Audio mATX Motherboard
1 x Powercool Modular 550W PSU 80+ Dual 12V V2.2 High Efficiency  

1 x    Samsung 128GB 830 series SSD SATA 6Gb/s  
1 x Crucial 64GB M4 SSD - 2.5" SATA-III - Read 415MB/s Write 95MB/s -

1 x Asus 24x DVD±RW with DL and RAM SATA Optical Drive - OEM Black
1 x Sapphire HD 6570 1GB DDR3 DVI VGA HDMI PCI-E Graphics Card


Also
MacBookPro7,1
  Processor Name: Intel Core 2 Duo
  Processor Speed: 2.4 GHz
  Number Of Processors: 1
  Total Number Of Cores: 2
  L2 Cache: 3 MB
  Memory: 4 GB
  Bus Speed: 1.07 GHz
  Boot ROM Version: MBP71.0039.B0B
  SMC Version (system): 1.62f6
  Sudden Motion Sensor:

#7 ogdens

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Posted 26 April 2012 - 06:51 AM

View Postjoca, on 26 April 2012 - 06:16 AM, said:

Did somebody move my post because I was asking Sonic Boom a question and it wasn't exactly off topic ????




If this is the one you are referring to  http://forums.suppor...112#entry407112 it is still active.
It would have been better if you had started a fresh post rather than jump in on this one.

Edited by ogdens, 26 April 2012 - 07:12 AM.


#8 gi7omy

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Posted 26 April 2012 - 07:35 AM

The usual reason for splitting off a 'me too' post are that it gets confusing for both people when two different sets of answers come up - it's very rare that exactly the same fault has the same reasons on two different machines, so one on one is a far better option
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

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4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
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#9 joca

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Posted 26 April 2012 - 08:02 AM

View Postgi7omy, on 26 April 2012 - 07:35 AM, said:

The usual reason for splitting off a 'me too' post are that it gets confusing for both people when two different sets of answers come up - it's very rare that exactly the same fault has the same reasons on two different machines, so one on one is a far better option

Thank you for your reply I accept what you are saying but as Sonic was quite insrtumental in getting me re-installed and it was not exactly off topic because I had suffered similar problems I asked him my question in fact a qualified answer may help us all. I don't have an issue with my post being moved or as it says split it would have been nice if someone had said.






Served in HM forces 1958-1960
Running windows 7 pro 64bit
Printer:- Canon Pixmia MG6250
Canon MFS200 Vixia HD camcorder

1 x Kingston 16GB (4x4GB) DDR3 1600MHz HyperX Memory Kit CL9 1.65V
1 x AMD Phenom II1 X4 955 Black Edition Socket AM3 3.2 GHz 6MB L3 Cache Retail Boxed Processor
1 x Asus M5A88-M EVO Socket AM3+ onboard Graphics 8 channel Audio mATX Motherboard
1 x Powercool Modular 550W PSU 80+ Dual 12V V2.2 High Efficiency  

1 x    Samsung 128GB 830 series SSD SATA 6Gb/s  
1 x Crucial 64GB M4 SSD - 2.5" SATA-III - Read 415MB/s Write 95MB/s -

1 x Asus 24x DVD±RW with DL and RAM SATA Optical Drive - OEM Black
1 x Sapphire HD 6570 1GB DDR3 DVI VGA HDMI PCI-E Graphics Card


Also
MacBookPro7,1
  Processor Name: Intel Core 2 Duo
  Processor Speed: 2.4 GHz
  Number Of Processors: 1
  Total Number Of Cores: 2
  L2 Cache: 3 MB
  Memory: 4 GB
  Bus Speed: 1.07 GHz
  Boot ROM Version: MBP71.0039.B0B
  SMC Version (system): 1.62f6
  Sudden Motion Sensor:

#10 gi7omy

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Posted 26 April 2012 - 08:46 AM

He'll pick it up from here - it's simply to avoid the confusion that happens when two different people try to work the same thread (what is an answer for one might not be the answer for the other)
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe


Daithi

Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor


EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)

#11 Sonic Boom

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Posted 26 April 2012 - 09:43 AM

Yes. Please start a new thread with attached log files.
Du Tran
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ROXIO, a division of Sonic Solutions

#12 joca

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Posted 26 April 2012 - 09:48 AM

View PostSonic Boom, on 26 April 2012 - 09:43 AM, said:

Yes. Please start a new thread with attached log files.

Answered elswhere thank you very much. Confusion was not my intention and if anybody was then I apologise



Served in HM forces 1958-1960
Running windows 7 pro 64bit
Printer:- Canon Pixmia MG6250
Canon MFS200 Vixia HD camcorder

1 x Kingston 16GB (4x4GB) DDR3 1600MHz HyperX Memory Kit CL9 1.65V
1 x AMD Phenom II1 X4 955 Black Edition Socket AM3 3.2 GHz 6MB L3 Cache Retail Boxed Processor
1 x Asus M5A88-M EVO Socket AM3+ onboard Graphics 8 channel Audio mATX Motherboard
1 x Powercool Modular 550W PSU 80+ Dual 12V V2.2 High Efficiency  

1 x    Samsung 128GB 830 series SSD SATA 6Gb/s  
1 x Crucial 64GB M4 SSD - 2.5" SATA-III - Read 415MB/s Write 95MB/s -

1 x Asus 24x DVD±RW with DL and RAM SATA Optical Drive - OEM Black
1 x Sapphire HD 6570 1GB DDR3 DVI VGA HDMI PCI-E Graphics Card


Also
MacBookPro7,1
  Processor Name: Intel Core 2 Duo
  Processor Speed: 2.4 GHz
  Number Of Processors: 1
  Total Number Of Cores: 2
  L2 Cache: 3 MB
  Memory: 4 GB
  Bus Speed: 1.07 GHz
  Boot ROM Version: MBP71.0039.B0B
  SMC Version (system): 1.62f6
  Sudden Motion Sensor:




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