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Unable To Install Roxio Creator 2012 Plus - Invalid Product Key

Started by mofohari , Mar 21 2012 07:23 AM

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#1 mofohari

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Posted 21 March 2012 - 07:23 AM

Hello. I purchased my software from Target in Mount Laurel New Jersey and attempted installation on my Acer laptop which runs Windows 7. The box has a label on the bottom which contains a barcode on the left side of the label with a number at the bottom, on the right side of the label is a P/N, underneath this is another barcode and below that another number. I have tried all of these numbers but none are accepted, even though I did update the software in the beginning stage of installation. I wrote to customer support but was advised to send a photo of the bottom of the box, which I attempted but cannot get a clear enough picture so that the numbers are readable, so I typed out the numbers to help but was told this was not helpful. I did notice from previous forum discussions that other people have had the problem of incorrect P/N information provided due to a manufacturing error and wondered if maybe my situation was the same?

Any advice would be greatly appreciated at this point. Thank you.

Number on left side of label beneath first barcode: 6    87967  13252    6
P/N: 250200CS
Number beneath barcode on right side of label: 840693242Attached File  creator 2012 plus.jpg   52.28K   0 downloads

#2 cdanteek

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Posted 21 March 2012 - 08:16 AM

Your CD-Key should be a number sequence like this xx-xxxxx-xxxxx-xxxxx.

Have a read around this post, link below...

http://forums.suppor...post__p__389173
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#3 mofohari

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Posted 21 March 2012 - 08:23 AM

View Postcdanteek, on 21 March 2012 - 08:16 AM, said:

Your CD-Key should be a number sequence like this xx-xxxxx-xxxxx-xxxxx.

Have a read around this post, link below...

http://forums.suppor...post__p__389173

There are no numbers in a sequence like that at all on this label. *sighs..i'm lost.

#4 myguggi

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Posted 21 March 2012 - 08:44 AM

View Postmofohari, on 21 March 2012 - 08:23 AM, said:

There are no numbers in a sequence like that at all on this label. *sighs..i'm lost.

Those numbers on the label on the outside of the box have nothing to do with the CD-key number.

The CD-key will not be on the box label but should be on one of the CD envelopes inside the box.

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#5 mofohari

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Posted 21 March 2012 - 09:21 AM

There was only one envelope in this box and it has no numbers on it. I will have to take it back for a refund. Thanks for your help.
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