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Creator 2011 Installation Failure


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#1 shenders66

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Posted 21 March 2012 - 11:29 AM

After a computer crash and re-install of the operating system (Windows 7 64 bit) I am trying to reinstall Creator 2011.  I downloaded the two files to my hard drive (Roxio2011Content and RoxioCreator2011).  I then attempted to open RoxioCreator2011.  If used Winzip self extractor to extract the files but failed with the following error:

ZIP damaged: file
c:\Users\...\AppData\Local\Temp|RoxioCreator2011_JA08NXDOR13\EMC_130|Data1.cab: Bad CRC. Possible cause: file transfer error

Has anyone seen this error before and can suggest a solution?

I have attempted to re-download the files 3 times with the same issue when attempting the install.  Is it really problem with the files I downloaded or could it be something else?

Thanks

#2 cdanteek

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Posted 21 March 2012 - 11:43 AM

View Postshenders66, on 21 March 2012 - 11:29 AM, said:

After a computer crash and re-install of the operating system (Windows 7 64 bit) I am trying to reinstall Creator 2011.  I downloaded the two files to my hard drive (Roxio2011Content and RoxioCreator2011).  I then attempted to open RoxioCreator2011.  If used Winzip self extractor to extract the files but failed with the following error:

ZIP damaged: file
c:\Users\...\AppData\Local\Temp|RoxioCreator2011_JA08NXDOR13\EMC_130|Data1.cab: Bad CRC. Possible cause: file transfer error

Has anyone seen this error before and can suggest a solution?

I have attempted to re-download the files 3 times with the same issue when attempting the install.  Is it really problem with the files I downloaded or could it be something else?

Thanks


This is a new download? Not the one from before the crash you used and it installed correct?
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11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
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#3 shenders66

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Posted 21 March 2012 - 12:09 PM

View Postcdanteek, on 21 March 2012 - 11:43 AM, said:

This is a new download? Not the one from before the crash you used and it installed correct?


Correct.  This a new download and installation.  I lost everything on the hard Drive after the computer crash. So new installation of the OS then new installation of Microsoft Office and other programs.  When I originally purchased Creator 2011 it was via online download, no CDs.  So after the computer crash I had to re-download the Creator Files and I am re-attempting to install for the first time since the computer crash.

#4 myguggi

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Posted 21 March 2012 - 12:21 PM

View Postshenders66, on 21 March 2012 - 12:09 PM, said:

Correct.  This a new download and installation.  I lost everything on the hard Drive after the computer crash. So new installation of the OS then new installation of Microsoft Office and other programs.  When I originally purchased Creator 2011 it was via online download, no CDs.  So after the computer crash I had to re-download the Creator Files and I am re-attempting to install for the first time since the computer crash.

The first thing to do after any download is to archive the download either to a DVD or to an external drive. You will have to get in touch with Customer Service, perhaps they will send you the boxed version.

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#5 Sonic Boom

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Posted 21 March 2012 - 01:56 PM

Sent you links to try. See PM.
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