26 replies to this topic

[deccoeur]

I bought Creator 2011 Special Edition (with Easy VHS to DVD Build 201B28A, C13 bundled) last year and installed it on my Windows 7 Pro desktop. It has only been the past week that I've had a spare VHS player to use it. When I attempt to capture a VHS tape output the s/w reports "No Video Signal". I know the signal is good because I can plug it directly into the TV set and it is good.

I have verified that the Device Manager entries are present as mentioned in another thread
http://forums.suppor...o-video-signal/
Screen capture is attached.

Is there any way to troubleshoot the Video Capture USB hardware?

I note on the Roxio website that there is an upgrade to Easy VHS to DVD v. 3 software. Could this solve the problem? Does the upgrade contain upgraded hardware?

I'm still working a different problem regarding installing Creator 2011 on my laptop (running Windows 7 Home Premium) instead of my desktop (running Windows 7 Professional). This is on a different thread.
http://forums.suppor...2011-on-laptop/

Thanks for any help.

Bob

Attached Files

•  Device Manager Capture.gif   11.78K   2 downloads

[Jim_Hardin]

First, NO Upgrade is going to make it work!

Actually you don't even need to have the V2D Software installed on your PC

Everything you need was already in the Creator 2011 Suite. In fact, let's use that to get a better idea what is failing...

From the Video tab, choose Capture Video:

 Capture Video.jpg   129.66K   3 downloads

With the device plugged in and the VCR running, set the Input for what you are using:

Composite:
 Media Import - Composite.jpg   71.44K   3 downloads

S-Video:
 Media Import - S-Video.jpg   75.53K   1 downloads

Make Sure the USB Devce is Selected:
 Media Import - Device.jpg   59.43K   1 downloads

You should see a picture in the preview screen but keep in mind, it there is noise (nothing recorded) it may cause a 'No Signal' error...

Also try a different source!

Try it with a DVD Player or a camcorder.

Of course these devices can fail but it is extremely rare, I have only heard of a couple in the 3 years they have been out

Try these things out and let us know how it works out for you???

Edited by Jim_Hardin, 25 March 2012 - 03:58 AM.

[deccoeur]

Jim_Hardin, on 25 March 2012 - 03:52 AM, said:

First, NO Upgrade is going to make it work!


Of course these devices can fail but it is extremely rare, I have only heard of a couple in the 3 years they have been out

Try these things out and let us know how it works out for you???

Jim,

Thanks for the reply.

I tried that and got the result shown in the screen shot. At the time the VCR was connected to the USB device via a (yellow) video cable and regular audio cables and was running, I closed the box showing "Selected video device failed" and there was no change in the main screen.

Ideas?

Bob

Attached Files

•  Creator Screen - 1.gif   28.94K   2 downloads

[myguggi]

deccoeur, on 25 March 2012 - 07:04 PM, said:

Jim,

Thanks for the reply.

I tried that and got the result shown in the screen shot. At the time the VCR was connected to the USB device via a (yellow) video cable and regular audio cables and was running, I closed the box showing "Selected video device failed" and there was no change in the main screen.

Ideas?

Bob

The USB capture device is not showing in your image. Notice the device that is showing in Jim image -USB 2861 Device.

[deccoeur]

myguggi, on 25 March 2012 - 08:49 PM, said:

The USB capture device is not showing in your image. Notice the device that is showing in Jim image -USB 2861 Device.

I realize that. Mine shows "Roxio Video Capture USB". There is a problem here somewhere but I can't understand where.

Note that my screen image is slightly different from Jim's (Creator 2012 Pro) for the "Roxio Media Import" window. At the very top of the window, just under the Menu bar there are TWO buttons, Photo and Video, with Video selected. In mine (Creator 2011) there is a single Video button. When my window first opens the "Status" shows "No Signal". Then after a couple of seconds (too quick to get a screen capture) the "Video Capture" error window appears and the status changes to "Capture Device Removed". At the same time Windows pops up a window saying the Color Scheme on my PC has been changed.

The VCR has been connected and playing this entire time.

I'm really hurting for fresh ideas.

I'm running Roxio Creator 2011 Special Edition
Version: 1.3.166 Sp1; 5.0.0.0
Build 131866A, R05; 600B60A, R05

PC: Windows 7 Professional

Bob

Attached Files

•  Color Scheme Changed.gif   16.19K   2 downloads

Edited by deccoeur, 26 March 2012 - 08:13 AM.

[Jim_Hardin]

What Video Card do you have?

I'm on a train at the moment, will fire up 2011 when I get home and gather some screen shots for you...

Would someone post a Device Mgr shot for him to compare with?

Thanks, Jim

[deccoeur]

Jim_Hardin, on 26 March 2012 - 12:29 PM, said:

What Video Card do you have?

Thanks, Jim

Jim,

Video - ATI Radeon HD 4200

When I start the "Roxio Media Import" window the ONLY option I get is "Roxio Video Capture USB". The "USB 2861 Device" is not shown, although it IS present in the Device Manager (see screen shot in the opening entry of this thread).

Thanks,

Bob

[Jim_Hardin]

deccoeur, on 26 March 2012 - 07:49 PM, said:

Jim,

Video - ATI Radeon HD 4200

When I start the "Roxio Media Import" window the ONLY option I get is "Roxio Video Capture USB". The "USB 2861 Device" is not shown, although it IS present in the Device Manager (see screen shot in the opening entry of this thread).

Thanks,

Bob

Of course things didn't go completly as planned for me - like that never happens

I don't have 2011 in reach but running 2010 on Win7 I find that the 'name' of the device is the same as yours:

 Image1.jpg   180.07K   1 downloads

Please make sure that you have the right type of Input selected under Options! (Mine is set to S-Video in this case but you are using Composite)

[cdanteek]

myguggi, on 25 March 2012 - 08:49 PM, said:

The USB capture device is not showing in your image. Notice the device that is showing in Jim image -USB 2861 Device.

deccoeur, on 26 March 2012 - 07:30 AM, said:

I realize that. Mine shows "Roxio Video Capture USB". There is a problem here somewhere but I can't understand where.

Note that my screen image is slightly different from Jim's (Creator 2012 Pro) for the "Roxio Media Import" window. At the very top of the window, just under the Menu bar there are TWO buttons, Photo and Video, with Video selected. In mine (Creator 2011) there is a single Video button. When my window first opens the "Status" shows "No Signal". Then after a couple of seconds (too quick to get a screen capture) the "Video Capture" error window appears and the status changes to "Capture Device Removed". At the same time Windows pops up a window saying the Color Scheme on my PC has been changed.

The VCR has been connected and playing this entire time.

I'm really hurting for fresh ideas.

I'm running Roxio Creator 2011 Special Edition
Version: 1.3.166 Sp1; 5.0.0.0
Build 131866A, R05; 600B60A, R05

PC: Windows 7 Professional

Bob

The Roxio video Capture USB is the video capture device driver!

The USB 2861 Device is the audio capture device driver!

If you doubt it? Right click each in device manager and view driver details.

[Jim_Hardin]

True for Win7 and maybe Vista, but not so in XP!

In Post 2 I used some screen caps from XP that I had on hand and it shows up as "USB 2861 Device"... In Win7 it shows up as "Roxio Video Capture USB"

I think we are on track now if deccoeur can figure out where he is loosing his connection.

I know I'm loosing mine

[cdanteek]

Jim_Hardin, on 27 March 2012 - 07:24 AM, said:

True for Win7 and maybe Vista, but not so in XP!

In Post 2 I used some screen caps from XP that I had on hand and it shows up as "USB 2861 Device"... In Win7 it shows up as "Roxio Video Capture USB"

I think we are on track now if deccoeur can figure out where he is loosing his connection.

I know I'm loosing mine

The OP said,

Quote

I'm running Roxio Creator 2011 Special Edition
Version: 1.3.166 Sp1; 5.0.0.0
Build 131866A, R05; 600B60A, R05

PC: Windows 7 Professional

Bob

I was just trying to straighten out the driver confusion evidently caused by your posted XP pics!

[deccoeur]

Jim_Hardin, on 27 March 2012 - 01:53 AM, said:

Of course things didn't go completly as planned for me - like that never happens

I don't have 2011 in reach but running 2010 on Win7 I find that the 'name' of the device is the same as yours:

Image1.jpg

Please make sure that you have the right type of Input selected under Options! (Mine is set to S-Video in this case but you are using Composite)

Jim,

Here is what I get when I click "Options". I do NOT get the option to select Composite vs S-Video.

The adventure continues . . .

Bob

Attached Files

•  Options - General.gif   12.34K   1 downloads
•  Options - Audio Input.gif   10.32K   1 downloads

[Jim_Hardin]

cd: yes you are correct, thanks for the explaination

deccoeur: Did you ever check on your video drivers/software? AMD and the Catylist Control Center is up to 12.3 this month

I would also suggest doing the Prep Steps to the letter!

Then start to Install the Creator 2011, only choose Repair when it is offered.

Of course, update to 2011 (SP1) will have to be installed again.

I will also send you an IM, check your messages:

 IM.jpg   72.54K   2 downloads

[deccoeur]

OK, Coach,

I've done those things and done a Repair on Creator 2011. NO CHANGE. Still doesn't recognize a video signal.

Just for grins I installed Creator 2011 on an old Dell XP machine that I was cleaning out prior to getting rid of it. WORKS FINE. I think I'm going to just leave things the way they are and use the primary installation on my Windows 7 Pro machine for doing music, CDs & DVDs and use the old machine for video capture until I get all my VHS tapes digitized. Then I'll remove it and finish cleaning the machine out.

Thanks for your help.

Bob

[Jim_Hardin]

deccoeur, on 05 April 2012 - 12:38 PM, said:

OK, Coach,

I've done those things and done a Repair on Creator 2011. NO CHANGE. Still doesn't recognize a video signal.

Just for grins I installed Creator 2011 on an old Dell XP machine that I was cleaning out prior to getting rid of it. WORKS FINE. I think I'm going to just leave things the way they are and use the primary installation on my Windows 7 Pro machine for doing music, CDs & DVDs and use the old machine for video capture until I get all my VHS tapes digitized. Then I'll remove it and finish cleaning the machine out.

Thanks for your help.

Bob

but it will work that way...

Really curious situation I gave you another way to test via IM... Did that work on your Win7 PC?

[deccoeur]

Jim_Hardin, on 05 April 2012 - 01:01 PM, said:

I gave you another way to test via IM... Did that work on your Win7 PC?

Jim,

Tried it but the Roxio USB Device was not recognized. Should it have worked?

Thanks,

Bob

[Jim_Hardin]

Then the Device itself is faulty!

The drivers are present, the 2 different softwares that can utilize the device cannot recognize it...

Other than swaping out cables and trying different ports, it comes back to the Device

You will have to contact Roxio directly about that, I have no idea what their replacement policy is. and let us know

Edited by Jim_Hardin, 07 April 2012 - 04:35 AM.

[cdanteek]

Jim_Hardin, on 07 April 2012 - 04:35 AM, said:

Then the Device itself is faulty!

The drivers are present, the 2 different softwares that can utilize the device cannot recognize it...

Other than swaping out cables and trying different ports, it comes back to the Device

You will have to contact Roxio directly about that, I have no idea what their replacement policy is. and let us know

That would go along with his posted screen shot "Select Video Device Failed"!

 post-101486-024517400 1332730824.gif   28.94K   2 downloads

But I don't like the fact under options he has no Input, S-Video/Composite, sounds like the program didn't install correct or the special edition is different than ours?

 post-101486-049794100 1332886088.gif   12.34K   1 downloads

[Jim_Hardin]

Yes???

We did a Prep & Repair back in Post #13...

might be good to try that again! Sometimes it takes 2 or even 3 trys

[deccoeur]

Jim_Hardin, on 07 April 2012 - 04:35 AM, said:

Then the Device itself is faulty!

Jim,

But if the device is faulty why does it work on a different PC running a different OS (Windows XP)?

I really need to get this working on Windows 7 Pro. I get periodic little zzzts (buffer overrun?) on the XP, and transferring the 25-35 GB files to an interim USB-1 drive and then to the newer PC is REALLY slow.

This is really weird!

Thanks,

Bob