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Purchase Price For 2012 Questionable


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#1 Tajurija

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Posted 30 March 2012 - 03:52 PM

I live in Australia and recently purchased the download version of Roxio Creator 2012 from their website. It showed the purchase price to download the product was US$99.00 and offered US$20.00 cash back after purchase. This was good because, at the time, the exchange rate between Australia and the US was AUD$1.00 equaled US$1.05361. This meant the cost of the downloaded product would be about AUD$95.00 so I continued to the checkout where it said I would have to pay AUD$139.00! This is a "download" I thought. I could understand that price if Roxio had to ship it to Australia in a box but this was a download ffs! Due to urgency issues, I paid the money and downloaded the software.

I tried to send an email to Roxio to tell them of my disgust at this blatant rip off for overseas purchasers but it appears they don't actually have email. Feedback and inquiries are only catered for by filling out a form on their website where you select a category and type your message (whoopee). Funny how there is no category for blatant rip off's. Not to my surprise, I received an automated reply that had nothing to do with my situation. Notwithstanding the rip off, I now find that Roxio Creator 2012 only burns one disc at a time... wtf? I would have thought that the 2012 version would be able to cater for pc's with multiple burners but apparently not, one has to burn one disc at a time. Very primitive I thought. Wonder if I can get my money back?

Roxio, if you're reading this, you have my email address. Email me and let's discuss this person to person (no automated crap). I promise to keep a civil tongue in my head.

#2 cdanteek

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Posted 30 March 2012 - 04:07 PM

View PostTajurija, on 30 March 2012 - 03:52 PM, said:

I live in Australia and recently purchased the download version of Roxio Creator 2012 from their website. It showed the purchase price to download the product was US$99.00 and offered US$20.00 cash back after purchase. This was good because, at the time, the exchange rate between Australia and the US was AUD$1.00 equaled US$1.05361. This meant the cost of the downloaded product would be about AUD$95.00 so I continued to the checkout where it said I would have to pay AUD$139.00! This is a "download" I thought. I could understand that price if Roxio had to ship it to Australia in a box but this was a download ffs! Due to urgency issues, I paid the money and downloaded the software.

I tried to send an email to Roxio to tell them of my disgust at this blatant rip off for overseas purchasers but it appears they don't actually have email. Feedback and inquiries are only catered for by filling out a form on their website where you select a category and type your message (whoopee). Funny how there is no category for blatant rip off's. Not to my surprise, I received an automated reply that had nothing to do with my situation. Notwithstanding the rip off, I now find that Roxio Creator 2012 only burns one disc at a time... wtf? I would have thought that the 2012 version would be able to cater for pc's with multiple burners but apparently not, one has to burn one disc at a time. Very primitive I thought. Wonder if I can get my money back?

Roxio, if you're reading this, you have my email address. Email me and let's discuss this person to person (no automated crap). I promise to keep a civil tongue in my head.

Attached File  RedMan.gif   45.45K   0 downloads

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cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#3 Brendon

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Posted 30 March 2012 - 04:19 PM

Roxio has a 30-day refund policy. If you think you've been hard done-by, apply for the refund now.
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#4 myguggi

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Posted 30 March 2012 - 04:39 PM

View PostTajurija, on 30 March 2012 - 03:52 PM, said:

I live in Australia and recently purchased the download version of Roxio Creator 2012 from their website. It showed the purchase price to download the product was US$99.00 and offered US$20.00 cash back after purchase. This was good because, at the time, the exchange rate between Australia and the US was AUD$1.00 equaled US$1.05361. This meant the cost of the downloaded product would be about AUD$95.00 so I continued to the checkout where it said I would have to pay AUD$139.00! This is a "download" I thought. I could understand that price if Roxio had to ship it to Australia in a box but this was a download ffs! Due to urgency issues, I paid the money and downloaded the software.

I tried to send an email to Roxio to tell them of my disgust at this blatant rip off for overseas purchasers but it appears they don't actually have email. Feedback and inquiries are only catered for by filling out a form on their website where you select a category and type your message (whoopee). Funny how there is no category for blatant rip off's. Not to my surprise, I received an automated reply that had nothing to do with my situation. Notwithstanding the rip off, I now find that Roxio Creator 2012 only burns one disc at a time... wtf? I would have thought that the 2012 version would be able to cater for pc's with multiple burners but apparently not, one has to burn one disc at a time. Very primitive I thought. Wonder if I can get my money back?

Roxio, if you're reading this, you have my email address. Email me and let's discuss this person to person (no automated crap). I promise to keep a civil tongue in my head.

Roxio is not reading this as this is a Users forum. Only occasionally will a Roxio employee drop by.
C2012 of course is able to burn to to multiple burners.
If you are unhappy, you can get a refund withing 30 days of purchase.

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#5 Tajurija

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Posted 30 March 2012 - 05:15 PM

Thanks guys for your replies. Appreciate it. Candeek, if you select the US price it will show $99.00 but if you select the Australian price it shows $139.00. I could reconcile the difference in my mind if I was purchasing a boxed version which required shipping but I can't accept that a download is $40.00 more for Australia than it is for US citizens especially when the exchange rate is in our favour. Also, I was not trying to burn Audio CD's, I need to burn pdf's, jpg's, bmp's, ect.  Mygucci and Brendan, thanks for your input, I will keep looking for the multiple burners and if I can't find it, then I'll have to apply for a refund. Thanks again though.

#6 Jim_Hardin

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Posted 31 March 2012 - 03:36 AM

View PostTajurija, on 30 March 2012 - 05:15 PM, said:

Thanks guys for your replies. Appreciate it. Candeek, if you select the US price it will show $99.00 but if you select the Australian price it shows $139.00. I could reconcile the difference in my mind if I was purchasing a boxed version which required shipping but I can't accept that a download is $40.00 more for Australia than it is for US citizens especially when the exchange rate is in our favour. Also, I was not trying to burn Audio CD's, I need to burn pdf's, jpg's, bmp's, ect.  Mygucci and Brendan, thanks for your input, I will keep looking for the multiple burners and if I can't find it, then I'll have to apply for a refund. Thanks again though.
Value added TAXES, talk to your government... :lol:
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#7 cdanteek

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Posted 31 March 2012 - 04:53 AM

View PostTajurija, on 30 March 2012 - 05:15 PM, said:

Thanks guys for your replies. Appreciate it. Candeek, if you select the US price it will show $99.00 but if you select the Australian price it shows $139.00. I could reconcile the difference in my mind if I was purchasing a boxed version which required shipping but I can't accept that a download is $40.00 more for Australia than it is for US citizens especially when the exchange rate is in our favour. Also, I was not trying to burn Audio CD's, I need to burn pdf's, jpg's, bmp's, ect. Mygucci and Brendan, thanks for your input, I will keep looking for the multiple burners and if I can't find it, then I'll have to apply for a refund. Thanks again though.

Correct, you need to first pick your Country for it to show the correct price you will be charged.

Don't use burn Data Disc, can you follow below?

Attached File  1.jpg   209.52K   0 downloads
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  




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