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Unable To Install Creator Pro 2012


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#1 ls2012

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Posted 03 April 2012 - 05:05 AM

Hello,

I am attempting to install creator 2012 pro on a win vista x64 system from original Roxio disc. I get an error msg the setup was interrupted and then setup quits without completing the install. I am attaching the install logs

Any help would be much appreciated.

Attached Files



#2 cdanteek

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Posted 03 April 2012 - 05:28 AM

 ls2012, on 03 April 2012 - 05:05 AM, said:

Hello,

I am attempting to install creator 2012 pro on a win vista x64 system from original Roxio disc. I get an error msg the setup was interrupted and then setup quits without completing the install. I am attaching the install logs

Any help would be much appreciated.


Could be a corrupt file on the Roxio Disc.

http://forums.suppor...post__p__404463

Will have to wait for Sonic Boom to reply to this post..
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#3 Sonic Boom

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Posted 03 April 2012 - 12:58 PM

Confirmed corrupt files

Error 1335. The cabinet file 'Disk1' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
Du Tran
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ROXIO, a division of Sonic Solutions

#4 Sonic Boom

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Posted 03 April 2012 - 01:35 PM

Please contact Customer Care. They should be able to provide a download link for you.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions

#5 ls2012

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Posted 05 April 2012 - 09:07 AM

Thank you greatly, Sonic Boom.

I used your links to download install files which installed without any issues

#6 sjohnson265

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Posted 16 April 2012 - 09:42 AM

I was running Creator 11 pro on my windows 7 sp1 PC.  I decided to upgrade to Creator12 pro.  I downloaded the software and started to install when I got the message "installation was interrupted".  I tried 3 times but got the same message.  So I went back to install Creator 11 pro but when I started the install I got this same message "installation was interrupted".  Can someone help me out? I have attached one of the log files.

#7 ogdens

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Posted 16 April 2012 - 10:00 AM

 sjohnson265, on 16 April 2012 - 09:42 AM, said:

I was running Creator 11 pro on my windows 7 sp1 PC.  I decided to upgrade to Creator12 pro.  I downloaded the software and started to install when I got the message "installation was interrupted".  I tried 3 times but got the same message.  So I went back to install Creator 11 pro but when I started the install I got this same message "installation was interrupted".  Can someone help me out? I have attached one of the log files.


There is NO log files attached,




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