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Creator Classic 2012 Will Not Burn Blue Ray - Buffer Overflow Exception


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#1 f_donald

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Posted 08 April 2012 - 09:21 AM

The standalone Creator Classic from Roxio Creator 2012 Pro will not burn Blue Ray. The Roxio Creator 2012 Pro “Burn Data Disc” application and other software on the computer will burn to the same BR burner and media without problems; however, I need access to the advanced features found in Creator Classic or another program with similar features that works.

Burner: BWU-500S (S-ATA) 1.66 firmware (current)

This is the error message:
Problem signature:
Problem Event Name: BEX
Application Name: Creator13.exe
Application Version: 13.3.6.22
Application Timestamp: 4e27151d
Fault Module Name: Sw20.dll
Fault Module Version: 13.3.5.68
Fault Module Timestamp: 4e26e71d
Exception Offset: 000a4ea5
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 2e1f
Additional Information 2: 2e1fb3da077e4861e5ab09b91d7b8ddc
Additional Information 3: 3c3c
Additional Information 4: 3c3c7a156fbf9688937bd7235f12f9af

This is the response that I received from Roxio email support did not help; I have no idea why the agent stated “Video” when I was specifically asking for support with a Data disc: “I would like to inform you that Creator Classic is not a complete version. Creator will not have all the features as in Creator 2012 Pro. Only the complete version will have all features. You will not be able to burn blu-ray videos using Creator Classic. Please use Creator 2012 Pro to burn Blu-ray files.”

Any help with the Creator Classic error or a recommendation for a reliable program with equivalent features would be greatly appreciated.

Thank you...

#2 sknis

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Posted 08 April 2012 - 09:49 AM

The standalone Creator Classic from Roxio Creator 2012 Pro will not burn Blue Ray. The Roxio Creator 2012 Pro "Burn Data Disc" application and other software on the computer will burn to the same BR burner and media without problems; however, I need access to the advanced features found in Creator Classic or another program with similar features that works.

Burner: BWU-500S (S-ATA) 1.66 firmware (current)

This is the error message:
Problem signature:
Problem Event Name: BEX
Application Name: Creator13.exe
Application Version: 13.3.6.22
Application Timestamp: 4e27151d
Fault Module Name: Sw20.dll
Fault Module Version: 13.3.5.68
Fault Module Timestamp: 4e26e71d
Exception Offset: 000a4ea5
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 2e1f
Additional Information 2: 2e1fb3da077e4861e5ab09b91d7b8ddc
Additional Information 3: 3c3c
Additional Information 4: 3c3c7a156fbf9688937bd7235f12f9af

This is the response that I received from Roxio email support did not help; I have no idea why the agent stated "Video" when I was specifically asking for support with a Data disc: "I would like to inform you that Creator Classic is not a complete version. Creator will not have all the features as in Creator 2012 Pro. Only the complete version will have all features. You will not be able to burn blu-ray videos using Creator Classic. Please use Creator 2012 Pro to burn Blu-ray files."

Any help with the Creator Classic error or a recommendation for a reliable program with equivalent features would be greatly appreciated.

Thank you...


I think that the Tech Sevice perons was thinking SE or similar.

Did you select BR on the lower left part of the burn screen? I'm sure you did but double check that it hasn't changed.

If you Google for Sw20.dll, it is part of the drivers for MSI devices - video card/chip. Did you update that lately. Are you overclocking it?

PC
Desktop -CPU Solutions (Wisconsin): Windows 8.1 64 bit, I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Laptop - Windows 10

Dell 13 inch convertible.


#3 cdanteek

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Posted 08 April 2012 - 09:52 AM

The standalone Creator Classic from Roxio Creator 2012 Pro will not burn Blue Ray. The Roxio Creator 2012 Pro “Burn Data Disc” application and other software on the computer will burn to the same BR burner and media without problems; however, I need access to the advanced features found in Creator Classic or another program with similar features that works.

Burner: BWU-500S (S-ATA) 1.66 firmware (current)

This is the error message:
Problem signature:
Problem Event Name: BEX
Application Name: Creator13.exe
Application Version: 13.3.6.22
Application Timestamp: 4e27151d
Fault Module Name: Sw20.dll
Fault Module Version: 13.3.5.68
Fault Module Timestamp: 4e26e71d
Exception Offset: 000a4ea5
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 2e1f
Additional Information 2: 2e1fb3da077e4861e5ab09b91d7b8ddc
Additional Information 3: 3c3c
Additional Information 4: 3c3c7a156fbf9688937bd7235f12f9af

This is the response that I received from Roxio email support did not help; I have no idea why the agent stated “Video” when I was specifically asking for support with a Data disc: “I would like to inform you that Creator Classic is not a complete version. Creator will not have all the features as in Creator 2012 Pro. Only the complete version will have all features. You will not be able to burn blu-ray videos using Creator Classic. Please use Creator 2012 Pro to burn Blu-ray files.”

Any help with the Creator Classic error or a recommendation for a reliable program with equivalent features would be greatly appreciated.

Thank you...



It burns fine on my system..

Run the repair from the installation disc when offered. Turn off/shut down all software including antivirus/firewall, disconnect from the internet before running the repair.

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cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#4 f_donald

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Posted 08 April 2012 - 03:39 PM

I think that the Tech Sevice perons was thinking SE or similar.

Did you select BR on the lower left part of the burn screen? I'm sure you did but double check that it hasn't changed.

If you Google for Sw20.dll, it is part of the drivers for MSI devices - video card/chip. Did you update that lately. Are you overclocking it?


sknis,

Definitely selected BR in Creator Classic.

I recently upgraded to Roxio Creator 2012 Pro and discovered the BR problem. I have successfully burned to same BR drive and brand of media using Creator Classic from Roxio Creator 2011. No overclocking of anything… running an Intel Core i7 Extreme 980X, 12.0 GB DDR3, and two ASUS GTX 460’s on a multi monitor system with Windows 7 Enterprise 64-bit SP1.

The burner works with Creator 2012 Pro “Burn Data Disc” and ImgBurn without incident, so I am thinking that this problem was introduced with Roxio Creator 2012 Pro but cannot be certain. Creator Classic 2012 crashes as soon as I hit "OK"

Thank you.

#5 Jim_Hardin

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Posted 10 April 2012 - 07:06 AM

Give us some details on your project, type of files, overall size etc. and we will be happy to try to duplicate on ours :huh:

(gotta love those RE discs for playing around :P )
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