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Roxio Gives An "unknown Capture Error"


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#1 wman

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Posted 09 April 2012 - 04:46 PM

I am trying to copy 8mm tapes to DVD using my camcorder going through a Dazzle DVC170 usb hook up. Roxio recognizes the DVC170, but a 'unknown capture error' appears right after launching the capture app. The status then comes up as'Capture device removed' I have double checked the connections and they all seem secure.

Anyone familiar with this?

Thanks,
wman

#2 sknis

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Posted 10 April 2012 - 03:43 AM

View Postwman, on 09 April 2012 - 04:46 PM, said:

I am trying to copy 8mm tapes to DVD using my camcorder going through a Dazzle DVC170 usb hook up. Roxio recognizes the DVC170, but a 'unknown capture error' appears right after launching the capture app. The status then comes up as'Capture device removed' I have double checked the connections and they all seem secure.

Anyone familiar with this?

Thanks,
wman

This used to happen with some of the older versions.  It would seem to recognize the capture device (A/D converter) but as soon as you tried to capture, you would get that error.   I'm not saying that is the issue but it does sound similar.  It was a driver issue.

Make sure you have the DVC170 plugged into a USB port on the back of a desktop.  Neither a hub or the USB port on the front will have enough power to run it.  

Have you properly installed the drivers for that Dazzle device?  What operating system are you using?  I looked and there are no drivers for 64 bit operating system.  Look here.

What computer are you trying to use.  Do other programs in Creator work OK?   Why are you trying to capture with Creator 2012 rather than whatever version of Studio you have?
PC  Windows 7 Ultimate 64bit  
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, 250G SSD,  EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012, Creator NXT2 Pro. PhotoShow 6, VHS to DVD 3Plus and others.

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#3 wman

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Posted 10 April 2012 - 03:48 PM

View Postsknis, on 10 April 2012 - 03:43 AM, said:

This used to happen with some of the older versions.  It would seem to recognize the capture device (A/D converter) but as soon as you tried to capture, you would get that error.   I'm not saying that is the issue but it does sound similar.  It was a driver issue.

Make sure you have the DVC170 plugged into a USB port on the back of a desktop.  Neither a hub or the USB port on the front will have enough power to run it.  

Have you properly installed the drivers for that Dazzle device?  What operating system are you using?  I looked and there are no drivers for 64 bit operating system.  Look here.

What computer are you trying to use.  Do other programs in Creator work OK?   Why are you trying to capture with Creator 2012 rather than whatever version of Studio you have?


Thanks for getting back so quickly. I moved the usb to the rear of the case but it didn't help, same error.

To answer some of your questions,

I am using a recently installed Win7 pro 32 bit set up. I downloaded the latest dazzle drivers from Pinnacle's web site. I didn't load the version of studio that originally came with the Dazzle because I'm trying to keep this installation of Win7 as uncluttered as I can. Besides, that is what I bought Roxio for.

The only other Roxio app I've used is recording from an Lp to my hard drive.

Any other ideas?

wman

#4 Jim_Hardin

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Posted 10 April 2012 - 04:27 PM

View Postwman, on 10 April 2012 - 03:48 PM, said:

Thanks for getting back so quickly. I moved the usb to the rear of the case but it didn't help, same error.

To answer some of your questions,

I am using a recently installed Win7 pro 32 bit set up. I downloaded the latest dazzle drivers from Pinnacle's web site. I didn't load the version of studio that originally came with the Dazzle because I'm trying to keep this installation of Win7 as uncluttered as I can. Besides, that is what I bought Roxio for.

The only other Roxio app I've used is recording from an Lp to my hard drive.

Any other ideas?

wman
Please confirm your driver is the 14.0.0.162 (32 bit) from Pinnacle... ('...the latest' is really a little vague at best ;) )

Do you have any other program that you can test the device with?
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#5 Jason@Corel

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Posted 11 April 2012 - 12:19 PM

I can toss some cents into this conversation.

The Dazzle devices tend to be very proprietary and usually only work with the software provided with them.

I have not seen a Dazzle Device capture with Corel's Video Studio Pro x3, x4 or x5 and it supports any DirectShow compliant device.

We have seen many posts on the Corel Digital Media forum with the same results.

I would suggest you download the capture application that is provided by Pinnacle and capture using that software.  Once captured, feel free to edit with your editor of choice.




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