Sonic Boom, on 23 April 2012 - 10:15 AM, said:
There is a bug in the install if you have non-default video,photo, music folders set. Try the solution here
You can reset the locations after installation.
This is the error you're getting.
MSI (s) (7C:3C) [11:59:06:851]: Product: Roxio Creator 2012 Pro -- Error 1317.An error occurred while attempting to create the directory C:\Users\Laura\Documents\My Music
Error 1317.An error occurred while attempting to create the directory C:\Users\Laura\Documents\My Music
Thanks for your help.
I tried the first set of instructions posted by elawrie (post #4) at that link ("Click on folder My Music > right click > Restore Defaults"). I have several (related to restore points). Please see attached screen dump.
I tried the second set of instructions Sonic Boom (post #8). My settings are already as indicated in the screen dump in the post. Please find mine attached.
I then followed the third set of instructions provided by Sonic Boom (post #9). When I went to add the directory "Music" to C:\Users\Laura\Documents\My Music I was prompted with a dialogue box that stated something to the effect of, "If you add a directory called "Music" it will be merged with "My Music". I chose "no" and the directory was not created. I tried again and chose "yes" (sorry I didn't think to grab a screen dump of the dialogue box). I am the administrator on this laptop.
I started the install anyway and seemed to get much further this time. The icons for Creator 2012 even loaded on the desktop before the rollback/uninstall was initiated. Also I left Roxio Creator 2010 installed this time. It appears to be still working.
My log file for this latest install is about 4 mg. If someone could tell me which of the individual 13 log files I should look at/upload we can try that. Here's a list:
If there are any suggestions about how to proceed with this situation please let me know.