Hi
I am trying to phone to cancel my Photo Show Premium Membership. The 877-616-6109 number was not any help. They told me I couldn't use that number to cancel. The asked me to call Roxio direct and gave me that number.......they weren't able to do it either. Then I got another number that I tried and they said no. I tried to sign up for Corel like it asked online and it didn't recognize my email address.
If I can find out the phone number for Sonic Solutions that might help? I believe they are the company that takes my credit card payment out each year.
Thanks!
2
Cancelling Photo Show
Started by
Plugg50
, May 09 2012 09:47 AM
6 replies to this topic
#2
myguggi
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Posted 09 May 2012 - 12:31 PM
Plugg50, on 09 May 2012 - 09:47 AM, said:
Hi
I am trying to phone to cancel my Photo Show Premium Membership. The 877-616-6109 number was not any help. They told me I couldn't use that number to cancel. The asked me to call Roxio direct and gave me that number.......they weren't able to do it either. Then I got another number that I tried and they said no. I tried to sign up for Corel like it asked online and it didn't recognize my email address.
If I can find out the phone number for Sonic Solutions that might help? I believe they are the company that takes my credit card payment out each year.
Thanks!
I am trying to phone to cancel my Photo Show Premium Membership. The 877-616-6109 number was not any help. They told me I couldn't use that number to cancel. The asked me to call Roxio direct and gave me that number.......they weren't able to do it either. Then I got another number that I tried and they said no. I tried to sign up for Corel like it asked online and it didn't recognize my email address.
If I can find out the phone number for Sonic Solutions that might help? I believe they are the company that takes my credit card payment out each year.
Thanks!
Cleverbridge is the company that handles the Roxio purchases, etc. Perhaps they can help, use this link to get a phone number
Walt
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#3
sknis
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Posted 09 May 2012 - 01:15 PM
Did you try : 1-877-582-6735 ?
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
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Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#4
Plugg50
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Posted 09 May 2012 - 03:30 PM
myguggi, on 09 May 2012 - 12:31 PM, said:
Cleverbridge is the company that handles the Roxio purchases, etc. Perhaps they can help, use this link to get a phone number
Thank you so much. I submitted a form through Cleverbridge and hopefully will hear back. I have had the program for a long time ( started with # 5 then went to #6. I cannot afford it any longer
#5
Plugg50
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Posted 09 May 2012 - 03:37 PM
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Yes I did try that # and I don't have the invoice number anylonger and they told me my name wasn't on file. ?? I was online today for two hours emailing( and online chat and phone calls) to Roxio, PhotoShow,DigitalRiver, now I tried CleverBridge. If that doesn't work ( I am hoping it does) I will have to resort to closing my credit card and opening a new one with a different #. I appreciate everyones help here. Thank You !
sknis, on 09 May 2012 - 01:15 PM, said:
Did you try : 1-877-582-6735 ?
#6
cdanteek
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Posted 10 May 2012 - 05:33 AM
Plugg50, on 09 May 2012 - 03:37 PM, said:
Yes I did try that # and I don't have the invoice number anylonger and they told me my name wasn't on file. ?? I was online today for two hours emailing( and online chat and phone calls) to Roxio, PhotoShow,DigitalRiver, now I tried CleverBridge. If that doesn't work ( I am hoping it does) I will have to resort to closing my credit card and opening a new one with a different #. I appreciate everyones help here. Thank You !
Cleverbridge Customer Support>> https://buy.roxio.co...cope=cuseco&id=
In the US,
Email: cs@cleverbridge.com
Phone: +1-866-522-6855
(Intl.: +1-312-922-8693)
Service hours:
Monday - Friday: 8:00 AM - 8:00 PM (CST)
Saturday: 9:00 AM - 4:00 PM (CST)
Sunday: 10:00 AM - 3:00 PM (CST)
Fax: +1-312-263-7632
Address: cleverbridge
360 N. Michigan Ave.
Suite 1900
Chicago, IL 60601-3805
USA
cd
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6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .
Do not post your email address on any public forum!
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My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .
Do not post your email address on any public forum!
#7
lhurteau
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Posted 11 June 2012 - 07:40 AM
I too was having problem trying to cancel my premium membership. I looked through my account page and couldn't find a link. I stumbled upon this forum, and was outraged after I read about your ordeal regarding how difficult they make it for you to cancel a membership - really? In this digital age? So I did a search in my Email and found the Email with the subscription renewed information, and lo and behold - there is a link for canceling auto-renewal of the membership. I clicked on it and it was done! So try to find that Email and it is actually very easy.
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