13 replies to this topic

[trank1]

Was this problem ever fixed, as I have the exact same issue, just loaded this software 5-12-2012......where is the "EASY"??

[trank1]

I am attaching my computer information for anyone that can decipher what might be the cause of this proxy manager issue. it appears it has happened to others, so I am hoping Roxio has figured this out, though I just loaded this software, so out of the box it is bad.  DxDiag.txt   32.79K   37 downloads

Edited by trank1, 14 May 2012 - 05:41 PM.

[Jim_Hardin]

Hi Frank ~ I have no idea what would cause that...

Do you actually have the 201B Version of the software?

That is the Forum you posted in but I seem to recall that error associated with a much earlier version of Roxio

Before trying anything, I want to make sure your software is Win7 Compatible! It would be listed on the Box

Also if you examine the Disc, it will tell us the Version:

Edited by Jim_Hardin, 15 May 2012 - 02:42 AM.

[trank1]

Someone on the ROXIO team moved my message, it was originally posted under the VHS to DVD 3 PLUS folder, related to proxy manager error.  Yes my software box is Windows 7 compatible












Problem signature:
  Problem Event Name: APPCRASH
  Application Name: VCGProxyFileManagerVHS.exe
  Application Version: 3.0.0.70
  Application Timestamp: 4ef9356d
  Fault Module Name: MGIResourceManager.dll
  Fault Module Version: 3.0.0.70
  Fault Module Timestamp: 4ef92f89
  Exception Code: c0000005
  Exception Offset: 0000bf2e
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
  http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Attached Files

•  version.ppt   344K   32 downloads

[ogdens]

trank1, on 15 May 2012 - 01:12 PM, said:

Someone on the ROXIO team moved my message, it was originally posted under the VHS to DVD 3 PLUS folder, related to proxy manager error.  Yes my software box is Windows 7 compatible












Problem signature:
  Problem Event Name: APPCRASH
  Application Name: VCGProxyFileManagerVHS.exe
  Application Version: 3.0.0.70
  Application Timestamp: 4ef9356d
  Fault Module Name: MGIResourceManager.dll
  Fault Module Version: 3.0.0.70
  Fault Module Timestamp: 4ef92f89
  Exception Code: c0000005
  Exception Offset: 0000bf2e
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
  http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Do the Prep Steps to the letter!

Then start to install of the Suite, only pick Repair when it is offered.

[trank1]

I followed the instruction that came in the box with the Roxio EASY VHS to DVD3 PLUS DVD, this is straight from the factory book:

step 1: Insert the installation disk,
step 2: Run setup.exe

Not to be a wiseguy, but honestly, I bought the EASY version thinking, no problem, I can handle this....Sorry, but there were no "prep" instructions, so where are they located, in another area of this site?

Ps. Ogden, did you see my software version attached in the previous message I sent?

[ogdens]

trank1, on 15 May 2012 - 01:52 PM, said:

I followed the instruction that came in the box with the Roxio EASY VHS to DVD3 PLUS DVD, this is straight from the factory book:

step 1: Insert the installation disk,
step 2: Run setup.exe

Not to be a wiseguy, but honestly, I bought the EASY version thinking, no problem, I can handle this....Sorry, but there were no "prep" instructions, so where are they located, in another area of this site?

Ps. Ogden, did you see my software version attached in the previous message I sent?

Click on the words "prep step" in post #5.

[myguggi]

trank1, on 15 May 2012 - 01:12 PM, said:

Someone on the ROXIO team moved my message, it was originally posted under the VHS to DVD 3 PLUS folder, related to proxy manager error.  Yes my software box is Windows 7 compatible












Problem signature:
  Problem Event Name: APPCRASH
  Application Name: VCGProxyFileManagerVHS.exe
  Application Version: 3.0.0.70
  Application Timestamp: 4ef9356d
  Fault Module Name: MGIResourceManager.dll
  Fault Module Version: 3.0.0.70
  Fault Module Timestamp: 4ef92f89
  Exception Code: c0000005
  Exception Offset: 0000bf2e
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
  http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Attach the picture directly to your post instead of using 3rd party software which most may not have.

[trank1]

I forgot to add, this is a new computer, on full automatic update, went through a list of all hard/software, and it is all up-to-date, if this matters.

trank1, on 15 May 2012 - 01:52 PM, said:

I followed the instruction that came in the box with the Roxio EASY VHS to DVD3 PLUS DVD, this is straight from the factory book:

step 1: Insert the installation disk,
step 2: Run setup.exe

Not to be a wiseguy, but honestly, I bought the EASY version thinking, no problem, I can handle this....Sorry, but there were no "prep" instructions, so where are they located, in another area of this site?

Ps. Ogden, did you see my software version attached in the previous message I sent?

[trank1]

myguggi, on 15 May 2012 - 02:00 PM, said:

Attach the picture directly to your post instead of using 3rd party software which most may not have.

I did a screen shot and put it in MS Powerpoint, could note find ICON to add a picture to a message, and a copy and paste was not allowed.

[myguggi]

trank1, on 15 May 2012 - 02:11 PM, said:

I did a screen shot and put it in MS Powerpoint, could note find ICON to add a picture to a message, and a copy and paste was not allowed.

How did you attach the ppt file?

Click on "Click to Attach File", then navigate and select the image file (preferably in jpg format) and then select "add to post"

[cdanteek]

trank1, on 15 May 2012 - 01:12 PM, said:

Someone on the ROXIO team moved my message, it was originally posted under the VHS to DVD 3 PLUS folder, related to proxy manager error. Yes my software box is Windows 7 compatible

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: VCGProxyFileManagerVHS.exe
  Application Version: 3.0.0.70
  Application Timestamp: 4ef9356d
  Fault Module Name: MGIResourceManager.dll
  Fault Module Version: 3.0.0.70
  Fault Module Timestamp: 4ef92f89
  Exception Code: c0000005
  Exception Offset: 0000bf2e
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
  http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

I moved your post split from, :"Proxy Manager Has Stopped" 23 posts below this one in 'Easy VHS to DVD', not in VHS to DVD 3 PLUS!

Edited by cdanteek, 15 May 2012 - 03:20 PM.

[trank1]

OK, this is my software version I think, any help here??

Attached Images

• 

[Jim_Hardin]

What you really need to do is stop posting explainations and actually do what ogdens suggested in post #5...