10 replies to this topic

[LuyLu]

Yes, have one now.  I did a 186 slide show and when burning the DVD it captures only the audio, no pictures.  If I do a test show of 50 pictures, it works fine.  so the question is - is there a limit?  I also have the old Photoshow 5 and did a 445 slide show on it. with no DVD burning issues.  Another issue is I've changed computers and would need to re-buy the DVD add-on to use my V5.  Have tried calling 4 different customer support numbers and can't get through, so not sure where to go next.  I need to burn 18 DVD's by next week.

[sknis]

LuyLu, on 04 June 2012 - 01:51 PM, said:

Yes, have one now.  I did a 186 slide show and when burning the DVD it captures only the audio, no pictures.  If I do a test show of 50 pictures, it works fine.  so the question is - is there a limit?  I also have the old Photoshow 5 and did a 445 slide show on it. with no DVD burning issues.  Another issue is I've changed computers and would need to re-buy the DVD add-on to use my V5.  Have tried calling 4 different customer support numbers and can't get through, so not sure where to go next.  I need to burn 18 DVD's by next week.

There should be no limit.  My guess is that one or more of the images is not the same format and size as the others.  It may be hard to find.     Do you have the Premium membership?

I'm not even sure that Roxio sell that DVD add on.

You may be better off starting a trouble ticket from here.   Corel bought Roxio so some of the numbers may not work.  Did you try today - Monday?

[LuyLu]

Thanks for the input - I figured it could be something in my file.  Is there any good way to see if pictures are same or not?  I downloaded most of them from a digital camera, however, a batch of them came via a CD made at Costco.  That could be the culprit and first place I could look.  I do have Premium and have opened a ticket a week ago, however, they keep giving me all these links to go many different places to updates different items.  Some of them are for XP but I have Win 7, so doesn't apply.   I did try calling today within the time they should be open EST.  Any ideas on how to get at least one DVD burned?  Thanks

[myguggi]

LuyLu, on 04 June 2012 - 03:03 PM, said:

Thanks for the input - I figured it could be something in my file.  Is there any good way to see if pictures are same or not?  I downloaded most of them from a digital camera, however, a batch of them came via a CD made at Costco.  That could be the culprit and first place I could look.  I do have Premium and have opened a ticket a week ago, however, they keep giving me all these links to go many different places to updates different items.  Some of them are for XP but I have Win 7, so doesn't apply.   I did try calling today within the time they should be open EST.  Any ideas on how to get at least one DVD burned?  Thanks

I assume you have all the pictures for your slideshow in one folder. In Windows Explorer, make sure you are in the details view so that you can see the list of all the photo files. Then open the properties for the folder containing these files and make sure you can see when the photos were created or modified or with which camera model they were taken. You should be able to determine easily which ones are the CostCo made images.

I also recommend that you get a few RW DVDs to work with until you get a successful DVD.

Edited by myguggi, 04 June 2012 - 03:31 PM.

[LuyLu]

I found the pictures and put a couple into the test photoshow - it worked fine with the pictures, so don't think that's the issue.  For my original show, doesn't Photoshow create two ISO files?  Wouldn't I need to delete one of them because it seems to be starting with that original file each time I try to burn the DVD.  I'd like to try a clean rendering - could be wrong, but just a thought.

[myguggi]

LuyLu, on 04 June 2012 - 05:47 PM, said:

I found the pictures and put a couple into the test photoshow - it worked fine with the pictures, so don't think that's the issue.  For my original show, doesn't Photoshow create two ISO files?  Wouldn't I need to delete one of them because it seems to be starting with that original file each time I try to burn the DVD.  I'd like to try a clean rendering - could be wrong, but just a thought.

I am sorry but I don't understand what you are doing. Please describe exactly the stps you are taking to create your photoshow.

I don't know what you are referring to when you mention ISO files? Where did they come from? They have nothing to do with creating a photoshow.

[LuyLu]

what I meant were temp files - I've read somewhere on this site that one is created to burn the DVD.   What I do is just follow the normal steps of uploading to a new photoshow from my pictures, creating the show and then using Share/Burn DVD disc.  I normally see the pictures processing during the beginning of the process, however, with this file, only a black screen is visible during this part and after the DVD burns - only audio and no pictures are there.  The same thing happens when I export to video.  What I don't understand is that when I tried the first burn it took 26 minutes.  When trying each subsequent time, it takes less and less time - that's why I was wondering if the temp file should be deleted as it appears it's looking to the old file to complete the burn.  This is just a guess though.

[sknis]

For now, just change the name of the PhotoShow that you are working on - add a number or something.  The program will think that it is a whole new show.  That way if you figure out the issue, you can go back and edit the original show with all the pictures.

Re-download PhotoShow 6 and reinstall it over what you have now.  See if that helps.

[LuyLu]

Thanks I'll try that and will probably find the issue through process of elimination.  Thanks for the help.

[StanLEE]

I've been having the same problem as LuyLu posted above.  Has this problem ever been rectified?  Driving me crazy!!  Any help will be appreciated!!!

[sknis]

StanLEE, on 06 January 2013 - 10:22 PM, said:

I've been having the same problem as LuyLu posted above.  Has this problem ever been rectified?  Driving me crazy!!  Any help will be appreciated!!!

There has been no permanent fix and Roxio/Corel doesn't seem to be able to fix it long term.  PhotoSHow is no longer on the Roxio web page for purchase.  You can extend the subscription or buy the program if you have access to someone's PhotoShows.

The same advice, download and install version 6 over what you have now and use the desktop version to make new Photoshows and output them to one of the options or upload the PhotoShow to the web site.  If you have PhotoShows on the web site, download them to the desktop version and output them to one of the options.

Sorry.