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Help I Have Sound But No Picture


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#1 jolo

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Posted 09 June 2012 - 04:32 AM

Hi, I'm trying to convert my old vhs videos to dvd, and have followed the instructions all the way through,  I get sound but no picture at all!!

Please Help :(

#2 sknis

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Posted 09 June 2012 - 04:39 AM

 jolo, on 09 June 2012 - 04:32 AM, said:

Hi, I'm trying to convert my old vhs videos to dvd, and have followed the instructions all the way through,  I get sound but no picture at all!!

Please Help :(

Post a screen shot of your device manager showing what is listed for the Roxio device.   Also please post your computer specs or at least the make and complete model number.  Yes, all the numbers not just the main one.

Did you load the program and then pluf in the device?  Did you shut off your anti-virus before installing the program?

Do you have the device plugged into a USB port on the back of your computer (if a desktop)?  USB ports on the front of the computer and hubs will not allow the program to work properly.
PC  Windows 7 Ultimate 64bit  
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, 250G SSD,  EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012, Creator NXT2 Pro. PhotoShow 6, VHS to DVD 3Plus and others.

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#3 jolo

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Posted 09 June 2012 - 05:07 AM

I'm rubbish with computers, don't know how to do a screen shot of the device manager sorry :/
It says on there Roxio video capture USB

The laptop is a Compaq Presario CQ60 - 109EM  not sure if thats what you need

No I think I plugged the device in before it finished running, yes no anti-virus on

#4 cdanteek

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Posted 09 June 2012 - 06:03 AM

 jolo, on 09 June 2012 - 05:07 AM, said:

I'm rubbish with computers, don't know how to do a screen shot of the device manager sorry :/
It says on there Roxio video capture USB

The laptop is a Compaq Presario CQ60 - 109EM  not sure if thats what you need

No I think I plugged the device in before it finished running, yes no anti-virus on

Do both of these show in device manager with the USB Capture Device plugged in?

post-97-1235193425.jpg
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
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12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
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14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
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17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#5 sknis

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Posted 09 June 2012 - 06:13 AM

 jolo, on 09 June 2012 - 05:07 AM, said:

I'm rubbish with computers, don't know how to do a screen shot of the device manager sorry :/
It says on there Roxio video capture USB

The laptop is a Compaq Presario CQ60 - 109EM  not sure if thats what you need

No I think I plugged the device in before it finished running, yes no anti-virus on

If you don't mind adding another program to your computer, download the free version of Jing.  It will do the screenshot and save it.  When you reply, select "More reply options" and use the attach option.

Please note that unless you have changed the CPU, I see that you have a 2 GHz AMD Sempron Processor for Notebook PCs SI-40.   That is a low end single core single thread processor. Typically those single core processors do not allow the program to work properly.  The CPU just cannot keep up with the capture requirements.

When did you lat update the drivers for that computer.  The computer looks to be a 4-5 year old model.

Follow these instructions to post a text file of your computer's dxdiag.exe result.
PC  Windows 7 Ultimate 64bit  
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, 250G SSD,  EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012, Creator NXT2 Pro. PhotoShow 6, VHS to DVD 3Plus and others.

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#6 Jim_Hardin

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Posted 09 June 2012 - 06:35 AM

Most likely you are using a SCART adapter and they have proven troublesome...

You could take the adapter to an electronics shop our many of our UK users have reported good results with these:


HERE


AmazonUK


Let us know how you make out ;)

Edited by Jim_Hardin, 09 June 2012 - 06:37 AM.

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