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Audio From Video Not Supported


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#1 DaBears

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Posted 08 July 2012 - 03:05 PM

trying to make a dvd from my home movies off my camcorder video card. when I try and play video from Roxio 2012 software it plays video but no audio. I get message that says this contains AC3 audio which is not supported, that I need to upgrade software? why does this version not work with all typs of audio files, now I have to go and buy something else. Anybody know how to get this to work?
Thanks

#2 Brendon

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Posted 08 July 2012 - 03:17 PM

The full Creator 2012 supports AC3 audio, but the cut-down versions don't. They cut out the most popular video and audio codecs so that you have to then buy a full version.

Which version do you have? See the 'Help > About this software' to check the version.
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#3 DaBears

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Posted 08 July 2012 - 03:21 PM

I have Easy CD and DVD Burning Home
Version: 10.3.104

#4 ogdens

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Posted 08 July 2012 - 03:44 PM

View PostDaBears, on 08 July 2012 - 03:21 PM, said:

I have Easy CD and DVD Burning Home
Version: 10.3.104


You posted in the Creator 2012 forum, yet you say know that you have Easy CD and DVD Burning Home.

Please verify which you have?.

Did this come pre-installed on your computer?.

#5 Brendon

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Posted 08 July 2012 - 04:21 PM

View PostDaBears, on 08 July 2012 - 03:21 PM, said:

I have Easy CD and DVD Burning Home
Version: 10.3.104

That's the 'RedBox' software. It has its own forum, quite separate from Creator 2012, because it's very different software.

It is a severely 'limited function' version of Easy Media Creator 10 [ca. 2009] which has been slightly modified so it can run under Windows 7.

Can you explain what you mean by "when I try and play video from Roxio 2012 software" please?

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#6 Edgar60

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Posted 12 July 2012 - 05:40 PM

I have the exact same problem with this program.  It's yery frustrating.  I just did a home movie today and get nothing in sound.
I even have just purchased a new computer.  Same thing as before.  Realistically, what is the solution to this?

#7 grandpabruce

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Posted 12 July 2012 - 06:50 PM

View PostEdgar60, on 12 July 2012 - 05:40 PM, said:

I have the exact same problem with this program.  It's yery frustrating.  I just did a home movie today and get nothing in sound.
I even have just purchased a new computer.  Same thing as before.  Realistically, what is the solution to this?

Realistically, the first sentence in Post #2 holds your answer. :blink:
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#8 Edgar60

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Posted 13 July 2012 - 04:43 AM

Thanks so much, I guess I'll have to look at updating to the Creator 12 version as the solution.




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