22 replies to this topic

[BHimes]

For some reason the video trimmer in my VHS to DVD has stopped working. I do have an older version of the software. The widow will pop up for the trimmer, but the video won't play and therefore I cannot trim the beginning or end. How do I restore the functionality of the video trimmer? I have uninstalled and reinstalled the program about five times with no luck in correcting the problem.

Additionally, I did have a hard drive crash a while back. When I reinstalled the program I didn't get the service pack update. That might be the problem. How do I get the update? I tried searching through the program and it says it's not supported through flexnet connect.

Something is really wrong with this program.

Edited by BHimes, 15 July 2012 - 06:34 AM.

[sknis]

Version number please Read this.

Also provide this information on your computer via dxdiag. (here).  ATTACH the results of the test; do not copy and paste the entire txt file.  Use the "More Reply Options" to the lower right of your reply box.

Edited by sknis, 15 July 2012 - 06:37 AM.

[BHimes]

Ok, I knew I should have guessed you would need to know what version. Here are the screen caps I think you are needing.

I have a gateway laptop that runs windows vista.

Edited by cdanteek, 17 July 2012 - 06:18 AM.

[BHimes]

Here's a screen cap of the video trimmer. As you can see the center screen where the video would play is completely black. I click the play button and nothing happens. I can turn the little wheels in the upper corners to advance the picture, but it doesn't move anything in the center screen. This is really frustrating. I know everyone is going to say I have to upgrade to a creator software, but I shouldn't have to. I paid for this and it worked just fine until recently. Even before service pack 2 was released this feature worked just fine. So, there is something not loading at this time and I need to find out what so I can fix it.

[sknis]

Mr Himes, please take the time to read the entire response when replying to it.  Did you know that the blue text are links?  Use them

Where is the dxdiag attachment?  

You said ". Even before service pack 2 was released this feature worked just fine."  Why didn't you tell us that in the first post?   Turn off your anti-virus, remove the device and put the program disc into your computer and do a repair when it is offered.  If you were not having issues with the program originally, why did you install the Service Pack?

[BHimes]

I did read the entire post before replying. I did attempt to get the dxdia attachment you requested but the post your directed me to did not mention anything about it. In fact, both of the links you provided went to the exact same post. I have not installed the service pack. At this time it is not available. I had it before the hardrive crash, but since the rebuild it is no longer available.

I have since discovered that the capture device seems to be the culprit. Videos that I have downloaded from the internet and converted for transfer to DVD are able to be edited and trimmed just fine. Any video obtained using the capture device are suddenly unable to be trimmed or edited. So, either the capture device is malfunctioning or the video trimmer isn't recognizing videos from the capture device. Either way I will attempt to fix this on my own.

Sorry I bothered you. Apparently this is not the place to come for help. Never mind.

Edited by BHimes, 15 July 2012 - 08:58 PM.

[Jim_Hardin]

When you are capturing with the device, do you see the video playing or is it just a Black screen similar to what you show in the Trim picture above???

[sknis]

Sorry about the wrong link in my first reply.   The correct one is here (link)

Look in Windows Device Manager.  Do you see the capture device listed twice?  Did you have the device installed on your computer BEFORE installing the software?  If so, Windows installed generic USB drivers.  They won't work.

Go to Windows Device Manager.  With the device plugged in uninstall the device drivers (right clcik). If you can't tell which entries belong to the device, remove it and see which ones disappear.  Plug it back in. and then uninstall the drivers.

Remove the device, reboot and reinstall/repair the software from the disc.  Once that is done, reboot again and then when the computer is fully started, plug in the device.  Open the program and see if you can see the capture.

[BHimes]

Jim,

I can see the picture while it is being captured.

Edited by BHimes, 16 July 2012 - 11:44 AM.

[BHimes]

Here is the dxdiag you wanted.


 dxdiag.txt   25.85K   22 downloads

Edited to get rid of vast amount of text and add the dxdiag file.

Edited by grandpabruce, 16 July 2012 - 05:24 PM.

[BHimes]

Ok, i've done everything you suggested (remove, reboot, repair/install, reboot) with the capture device and I still am not able to do any editing of any video captured from the capture device. For some reason the video trimmer isn't likeing these type of videos. It functions just fine with videos downloaed from the internet, but not the captured videos.

[sknis]

Can't follow directions about attaching the text file ?  That doesn't give us much confidence in you doing properly what we ask.

Delete the dxdiag text and ATTACH the file as described in the link.  You are just  wasting space.  

Take time to read everything.

Your video driver is not up to date.  I believe that is most of the problem.  Update it from the ATI Radeon Site.  Here.

After you do that come back and let us know if you can see the trim screen.

Attach an updated dxdiag file.

[BHimes]

Ok, I've just about had enough of your crappy attitude. I am attempting to do everything you ask. So, I made a couple of mistakes. Shoot me. I'm new at some of this. If you really hate helping people, then why are you doing it? You are not being helpful just abusive. So, let someone else attempt to help me if it pains you so much. I will no respond to any more of your posts.

[BHimes]

Still no picture in the trim screen.

 DxDiag 1.txt   29.43K   24 downloads

[sknis]

BHimes, on 16 July 2012 - 11:39 AM, said:

Ok, I've just about had enough of your crappy attitude. I am attempting to do everything you ask. So, I made a couple of mistakes. Shoot me. I'm new at some of this. If you really hate helping people, then why are you doing it? You are not being helpful just abusive. So, let someone else attempt to help me if it pains you so much. I will no respond to any more of your posts.

Fair enough.  Just remember that your crappy attitude and carelessness forced me into my attitude.  There are other people here that will take more ^#!& than me.  Remember that everyone on the forums are either volunteers who try to help  or people who need help.  I'm one of the former, you are one of the latter.

You could always call Corel and have the privilege of  paying for any help.

BTW, I see that you did not update the video driver  --- or were you careless and posted the wrong dxdiag?

[BHimes]

Next post. The attachments didn't work on this one.

Edited by BHimes, 16 July 2012 - 07:03 PM.

[BHimes]

Well, I'm confused because this is the second time that I have updated the video driver. I don't know why it isn't showing as updated. The trim screen is still not showing the video in the center screen and it is not playing the video.

Here is the 32bit dxdiag and the 64bit dxdiad. One of these should be the one you need but they both show the same video driver.

 DxDiag 32.txt   29.43K   32 downloads  DxDiag 64.txt   32.96K   21 downloads

Edited by BHimes, 16 July 2012 - 07:05 PM.

[Jim_Hardin]

I have been following this Topic but there isn't really anything that one would point at and say Ah Ha!!!

Sooooo, let's review the likely suspects

Video Card / Software (changes almost month and sometimes wrecks thing!) Check for latest and greatest: AMD

Screen Resolution (1024 X 768 is minimum AT 96 dpi! Yours is set at a bit of an oddball setting so try this one and make absolutly sure your text is Normal (96 dpi))

Service Packs (NONE show in yours and there is at least ONE! some users reported that 2 SP's downloaded when they updated. The links may not work anymore... let us know you did)

Repair (this is needed but keep in mind that it overrides all Service Packs! so they must be installed again (just Roxio's))

Don't Assume! Go through each one and recheck things!

Attitudes??? let's all just check them at the door

[BHimes]

Jim,

Ok, I adjusted the screen resolution.

I don't have any of the service pack updates because they are not available at this time.

I have repaired the software again.

AMD: I think I have installed the correct video drivers. I don' t really know since the link opens up a page with lots of stuff on it. If you could be a bit more specific about what I need to be looking for. However, the last time that I updated the video drivers it installed some kind of new audio drivers that shut down all sound on my computer. I had to take it back to Best Buy to get it fixed. This time the AMD site wanted to update my audio drivers and I didn't allow it. So, the sound is functioning properly.

After all of this I rechecked the video trimmer and again it is not functioning properly.

Here is the most current dxdiag test results.

 DxDiag.txt   30.52K   37 downloads

I don't know if it makes a difference, but the video functions correclty in the mydvd screen. It's just the trimmer that is having the problem. Here's a screen cap.

Edited by BHimes, 17 July 2012 - 09:45 AM.

[Jim_Hardin]

I forgot to ask, do you have other Roxio software installed on that LAP???