Posted 16 July 2012 - 04:59 AM
Sorry about the wrong link in my first reply. The correct one is here (link)
Look in Windows Device Manager. Do you see the capture device listed twice? Did you have the device installed on your computer BEFORE installing the software? If so, Windows installed generic USB drivers. They won't work.
Go to Windows Device Manager. With the device plugged in uninstall the device drivers (right clcik). If you can't tell which entries belong to the device, remove it and see which ones disappear. Plug it back in. and then uninstall the drivers.
Remove the device, reboot and reinstall/repair the software from the disc. Once that is done, reboot again and then when the computer is fully started, plug in the device. Open the program and see if you can see the capture.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4. I7 third generation @2.4, 8G RAM, GTX660M, SoundBlaster 3Di
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.