9 replies to this topic

[avonrealtor]

I have been trying to log in for two days and it keeps saying tech error?  How long do you think this will take?

[ogdens]

It seems ok now...you logged on here.

[sknis]

The OP may be referring to PhotoShow which has been down for at least a day.  Roxio/Corel is aware of the problem and is working on it.  No ETA of the repair.

At one time PhotoShow was on Amazon Servers; I don't know if that is still true.  If it is, Amazon may have to do the repair/reset.

[fldoggie]

I have been trying to make a photo show since yesterday..I  have the Photoshow premium softwear on my
PC, but it would not accept Amazon MP3's....so I needed to use the Photoshow.com softwear to get the downloading done to make the show.... Neeless to say..There is no Photoshow.com web site at the moment,
and I am not happy with the lack of customer service. I spent 2 hours last night trying to chase down a tech
somewhere...but got the run around everywhere I went.

On the Corel site..I was able to get a chat tech...but she could not help..she would only say I had to e-mail the corel roxio ( Corel.force.com, etc)..That is the only tech support for Roxio at the moment.. I did e-mail them ..and it says they have 48 hours to respond...doesn't sound like premiun service tech support to me...I could always contact a Roxio tech anytime I had an issue...That is why I stayed for years.

Does anyone know of a chat line or tech phone number besides the????  When I called the only number on the Corel site
as a Photoshow premium  customer, it blew me off..It aimed me right back to the sign on screen for the e-mail.

I have a two year automatic renewal from June....and it's not looking too promising.

What's up, Gang????

Fldoggie

[sknis]

I guess I took a good guess.  I have now moved your thread here so Roxio?Corel personnel can see that many people are having the same issue.

As above.  Several departments within Roxio/Corel know that there is a problem but it may take some time to fix IF they have to work with outside vendors.

As for Amazon mp3 files.  I use them almost exclusively.  If you have the V6 download on your computer somewhere, try reinstalling it again with your antivirus off. (disconnect from the internet if necessary to make sure nothing gets in with your firewall off (not likely).  There is no need to uninstall and reinstall.  Just install.

BTW, why didn't you reply to the other thread you had going?  It would be simple courtesy to say you fixed or didn't fix the problem.  Now, we don't know if it is just the site or of there are other issues on your computer with the program.

Edited by sknis, 16 August 2012 - 11:19 AM.

[sknis]

It is up at 6:30 (or earlier)  a.m. US  Centraol time.

Edited by sknis, 17 August 2012 - 04:12 AM.

[fldoggie]

Sorry if it was rude to not reply ..Not used to using these forums.. The website came back up..and I am not sure just how long it was down.. I did get a response from Corel..but it was just an e-mail telling me they were working on the matter, and I ended up sending a reply..advising the site had come back..but I had questions about the tech contact support, etc..Never heard back after that.

I do have questions about the mp 3's...I will try to go to sknis if I can figure out how?

Fldoggie

[sknis]

Just post your question as a new one in this section of the forum.  Someone will get back to you.  There are others that know as much as I do.  PS I have no real connection with Roxio/Corel but I have neen around a long time.

[curiousgeorge13]

Just a side note :
Tried getting tech help from Corel a few years ago -
a simple yes or no question on one of their products....
Got shuffled from A to B to C - but never got an answer to my question.
- Stick with the Roxio people...

[sknis]

curiousgeorge13, on 24 October 2012 - 06:27 AM, said:

Just a side note :
Tried getting tech help from Corel a few years ago -
a simple yes or no question on one of their products....
Got shuffled from A to B to C - but never got an answer to my question.
- Stick with the Roxio people...

Sorry, perhaps you didn't read the news.  Roxio employees are now Corel employees.  Corel recently bought Roxio AND Pinnacle to add to their stable of programs.  

Now if you are talking about forums; that is a different matter.