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Missing .dll


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#1 brendan4864

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Posted 26 September 2012 - 01:01 PM

i just bought the roxio game capture hd pro and i installed it on my computer, when i installed it the edit and share option didnt work it kept saying "The program can't start because d3dx9_33.dll is missing from your computer. Try reinstalling the program to fix this problem." i dont know why it is doing this i just need help with it does anyone know what i should do?

#2 Jim_Hardin

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Posted 27 September 2012 - 03:29 AM

That is part of DirectX9...

You may have deleted it, in part, through some inadvertant action.

Let's try this first!
  • Remove the capture device
  • Turn Off and/or disable Anti Virus software and Firewall
  • Uninstall your Roxio Software through the Control Panel - Programs and Features
  • Reboot
  • Install the Roxio Software, making sure you agree to let it check for updates and install everything (except that stupic Google Toolbar :angry: )
Let's see if that will rebuild your DirectX9, otherwise it will have to be downloaded from MS and installed ^_^
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#3 Embalmer

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Posted 28 September 2012 - 06:02 AM

I also had the same problem on my Desktop PC (the install worked fine on both of my laptops).

The fix is to simply update your DirectX.  You don't even need a reboot afterward.

Download and reinstall directx from this link here: http://www.microsoft...ails.aspx?id=35

It is very important to turn off your anti-virus when updating DirectX.  My first installation failed with AVG running.  After disabling it - DirectX updated without problem.

Screenshot of error message below:

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#4 cdanteek

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Posted 28 September 2012 - 06:06 AM

Quote

It is very important to turn off your anti-virus when updating DirectX.

It's very important to turn off any program especially anti-virus / firewall when installing / un-installing  anything on your PC!
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#5 Embalmer

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Posted 28 September 2012 - 06:10 AM

View Postcdanteek, on 28 September 2012 - 06:06 AM, said:

It's very important to turn off any program especially anti-virus / firewall when installing / un-installing  anything on your PC!

Agreed :)  Although I generally never have a problem with AVG!

#6 cdanteek

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Posted 28 September 2012 - 06:17 AM

View PostEmbalmer, on 28 September 2012 - 06:10 AM, said:

Agreed :)  Although I generally never have a problem with AVG!

AVG on this board is one of the worst at causing problems!
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  



#7 Embalmer

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Posted 28 September 2012 - 06:23 AM

View Postcdanteek, on 28 September 2012 - 06:17 AM, said:

AVG on this board is one of the worst at causing problems!

Ahh OK, I'm new here so please forgive my ignorance :)  Must be a Roxio/AVG war I didn't know about!! :ph34r:

#8 cdanteek

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Posted 28 September 2012 - 06:46 AM

Another  program on Vista and W-7 I would make sure it's off when installing un-installing  is UAC, User Account Control.

Keep in mind what anti-virus software does?

Monitors programs and .exe running on the PC that might harm it.

If it thinks something from a legit program looks suspicious it blocks it and there goes your installation. ;)
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!  



#9 jowen03

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Posted 18 May 2014 - 04:35 AM

Ok this is happening to me just cant get it to work...i keep installing and re-installing it, also i am not sure if i am turning of the right thing to let it download, please help?

#10 myguggi

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Posted 18 May 2014 - 05:40 AM

View Postjowen03, on 18 May 2014 - 04:35 AM, said:

Ok this is happening to me just cant get it to work...i keep installing and re-installing it, also i am not sure if i am turning of the right thing to let it download, please help?

What is happening?

Please start a new thread and exactly explain what you are doing and your problem. Hijacking 2 year old threads is not a good idea especially with multiple posters claiming they have the same problem.

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