Jump to content

Roxio Community

Freezing/crashing Issues.


  • Please log in to reply
5 replies to this topic

#1 MuTayShuN

MuTayShuN

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 03 October 2012 - 11:56 AM

Okay, so this is my story, I bought the Game Capture HD Pro. I connected it properly.
I get signal on my monitor, the settings are all correct, and that part works fine.

My problem is with the application.
The application starts up fine, but as soon as i hit "Capture" it'll pop up the other window and:
- Either turn off the display on my monitor in which the game cap is connected to, then freeze up and says (Not Responding)
- Window pops up and freeze's right away.
- In a rare occasion the window will pop up and not freeze but has no display in the application. Just shows black box.
(Then when i switch the HDMI option to Component the application will freeze turn white and says "Not Responding")

TL;DR: Lots of freezing and Not Responding

I have everything connected as: PS3 Component Cables connected to GameCap and then an HDMI from the GameCap to my Monitor.
I have uninstalled and reinstalled it 6 times already.
I have updated the service pack for it the 6 times.
I have updated video card drivers.
I have done the MSXML 4.0 Service Pack 3 (Microsoft XML Core Services) update.
I have my fire walls turned off.
And i don't have a virus program at all yet since i bought this pc new.

My pc specs are:

Intel Core i7-3930k
Installed RAM: 32GB
Windows 7 64-bit Operating System
2x NVidia GeForce GTX 670's



The attached file is an example of what i get.

Attached Images

  • wow..png

Edited by MuTayShuN, 03 October 2012 - 12:01 PM.


#2 Jim_Hardin

Jim_Hardin

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 35,097 posts
  • Gender:Male

Posted 03 October 2012 - 03:44 PM

First thing to try is a Repair!

REMOVE your HD Capture Device thoughout this!

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc - run Install.

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

When you reach the screen where Repair is offered, choose that!

When the Repair competes, turn your AV & Firewall back on and reboot.

You will need to apply the SP1 for the software...

Give that a try and let us know ;)
Posted Image

#3 Soupy

Soupy

    Newbie

  • Members
  • Pip
  • 7 posts

Posted 25 October 2012 - 05:42 PM

I have the same problem but my computer only have 6GB of RAM do i need more?

#4 Jim_Hardin

Jim_Hardin

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 35,097 posts
  • Gender:Male

Posted 26 October 2012 - 03:10 AM

View PostSoupy, on 25 October 2012 - 05:42 PM, said:

I have the same problem but my computer only have 6GB of RAM do i need more?
NO!

read and follow Post #2... ;)
Posted Image

#5 Soupy

Soupy

    Newbie

  • Members
  • Pip
  • 7 posts

Posted 26 October 2012 - 12:49 PM

View PostJim_Hardin, on 26 October 2012 - 03:10 AM, said:

NO!

read and follow Post #2... ;)

I did that several times but it didn't fix the problem

Edited by Soupy, 26 October 2012 - 12:54 PM.


#6 Jim_Hardin

Jim_Hardin

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 35,097 posts
  • Gender:Male

Posted 26 October 2012 - 02:26 PM

View PostSoupy, on 26 October 2012 - 12:49 PM, said:

I did that several times but it didn't fix the problem
Then you will have to contact Tech Support :(

Support - Support Home - Contact Technical Support - at the top of the page.
Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users