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MuTayShuN

Freezing/crashing Issues.

Question

Okay, so this is my story, I bought the Game Capture HD Pro. I connected it properly.

I get signal on my monitor, the settings are all correct, and that part works fine.

 

My problem is with the application.

The application starts up fine, but as soon as i hit "Capture" it'll pop up the other window and:

- Either turn off the display on my monitor in which the game cap is connected to, then freeze up and says (Not Responding)

- Window pops up and freeze's right away.

- In a rare occasion the window will pop up and not freeze but has no display in the application. Just shows black box.

(Then when i switch the HDMI option to Component the application will freeze turn white and says "Not Responding")

 

TL;DR: Lots of freezing and Not Responding

 

I have everything connected as: PS3 Component Cables connected to GameCap and then an HDMI from the GameCap to my Monitor.

I have uninstalled and reinstalled it 6 times already.

I have updated the service pack for it the 6 times.

I have updated video card drivers.

I have done the MSXML 4.0 Service Pack 3 (Microsoft XML Core Services) update.

I have my fire walls turned off.

And i don't have a virus program at all yet since i bought this pc new.

 

My pc specs are:

 

Intel Core i7-3930k

Installed RAM: 32GB

Windows 7 64-bit Operating System

2x NVidia GeForce GTX 670's

 

 

The attached file is an example of what i get.

post-106810-0-95554500-1349294462_thumb.png

Edited by MuTayShuN

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5 answers to this question

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First thing to try is a Repair!

 

REMOVE your HD Capture Device thoughout this!

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc - run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where Repair is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

You will need to apply the SP1 for the software...

 

Give that a try and let us know ;)

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NO!

 

read and follow Post #2... ;)

 

I did that several times but it didn't fix the problem

Edited by Soupy

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I did that several times but it didn't fix the problem

Then you will have to contact Tech Support :(

 

Support - Support Home - Contact Technical Support - at the top of the page.

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