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Install Error 0652


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#1 DougDor

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Posted 13 October 2012 - 04:22 PM

Installation of Creator NXT Pro failed on each of several attempts. Error code 0652 is indicated but with no explanation, the product seems to uninstall and the setup program concludes. Any help would be appreciated. The log file is attached.

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#2 Bruce de Wert

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Posted 10 March 2013 - 04:42 PM

I have exactly the same problem but I see no reply to this topic which was posted back in October 2012.

I am very frustrated. I find it objectionable that I have to pay for support. I received no e-mail with a support code. What kind of company is this?

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#3 sknis

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Posted 11 March 2013 - 08:27 AM

Do you have your anti-virus on during the install?  - Don't !

Did your computers come with an OEM version of the Roxio software?   There have been instances where the OEM caused the problem.

Did/Do  your computers have trouble reading the discs?  Copy the discs to a file on your desktop and install it from there.
PC  
Desktop -CPU Solutions (Wisconsin):  Windows 8.1 64 bit, I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.

#4 Bruce de Wert

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Posted 11 March 2013 - 08:41 AM

Many thanks for your very helpful reply.

Subsequent to sending the e-mail, I have persevered and you are right-it is the OEM version which caused the problem.

It made sense because the install crash happened at the point it was trying to uninstall the old version.

Unfortunately, when I tried to uninstall the old version manually, the uninstall kept crashing!

After a restart, it eventually uninstalled and I am please say that my new software has now installed.

I am much happier now and your intervention is much appreciated.

#5 sknis

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Posted 11 March 2013 - 08:43 AM

Great !  :P
PC  
Desktop -CPU Solutions (Wisconsin):  Windows 8.1 64 bit, I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 7 Ultimate 64 bit
Alienware M17XR4.  I-7 third generation @2.4,  8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory.  ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.




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