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DougDor

Install Error 0652

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Installation of Creator NXT Pro failed on each of several attempts. Error code 0652 is indicated but with no explanation, the product seems to uninstall and the setup program concludes. Any help would be appreciated. The log file is attached.

Roxio Log Files.zip

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I have exactly the same problem but I see no reply to this topic which was posted back in October 2012.

 

I am very frustrated. I find it objectionable that I have to pay for support. I received no e-mail with a support code. What kind of company is this?

post-111209-0-69357100-1362962516_thumb.jpg

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Do you have your anti-virus on during the install? - Don't !

 

Did your computers come with an OEM version of the Roxio software? There have been instances where the OEM caused the problem.

 

Did/Do your computers have trouble reading the discs? Copy the discs to a file on your desktop and install it from there.

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Many thanks for your very helpful reply.

 

Subsequent to sending the e-mail, I have persevered and you are right-it is the OEM version which caused the problem.

 

It made sense because the install crash happened at the point it was trying to uninstall the old version.

 

Unfortunately, when I tried to uninstall the old version manually, the uninstall kept crashing!

 

After a restart, it eventually uninstalled and I am please say that my new software has now installed.

 

I am much happier now and your intervention is much appreciated.

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