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Installation Fail

Roxio GameCapture HD Pro Installation fail

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#1 Remav1c

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Posted 23 October 2012 - 01:15 PM

Hey guys,

I recieved my Roxio HD Pro today.

In the beginning, everything was just fine. I inserted the disk and the software was installing itself.
But at the end, the software said that "The installation was interrupted", but the icon was already at my desktop.

So I was confused and clicked the icon. Then Roxio said that "An important key was missing" and that I had to repair the software in the software panel.
So I went there, but I could not find the program. It's just not there! and if its not there, I can't repair or fix it.

I restarted my computer, installed all the windows updates and restarted it again, but the same thing is happening over and over again.


Can please someone help me, because I want this awesome device to work!


Thanks a lot!
Always buzzy with this Roxio GameCap thing.

You know what it is?

#2 Jim_Hardin

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Posted 25 October 2012 - 03:35 AM

Going to need some info...

Your DXDIAG info, found HERE

And your Install Logs, located HERE

Those should give us a picture of what is failing ;)
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#3 Remav1c

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Posted 25 October 2012 - 12:31 PM

allright, here are my computer specs but when I try to upload the latest logfile, it say that I'm not permitted to upload this kind of files!

I inspected the logfile myself a bit and discovered some "errors" but I'm sure you guys can figure out what that all means!

Attached Files


Always buzzy with this Roxio GameCap thing.

You know what it is?

#4 cdanteek

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Posted 25 October 2012 - 02:00 PM

Quote

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
   Language: Dutch (Regional Setting: Dutch)

Your operating system is in Dutch.

Under what language are you installing Roxio?
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler

1.Click here   Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site  dedicated to providing you with the latest firmware releases for your optical disc drives.  
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up  PX Engine 4.18.16a. Update .Click here  PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here  How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB)  CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool  (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here   Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista  
15.Click here Complete Uninstall of Easy Media Creator 7.5,  8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <>  Click here WinRAR Data Compression Utility   Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#5 Remav1c

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Posted 25 October 2012 - 11:01 PM

I'm also installing in Dutch.
Always buzzy with this Roxio GameCap thing.

You know what it is?

#6 Remav1c

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Posted 25 October 2012 - 11:04 PM

Update:

I found the program in the sowftware panel, and I repaired it, but that doesn't help.
Also, if I delete the whole program in my software panel, the icon is still on my desktop.
And the problem that keys are missing is still not solved!

Edited by Remav1c, 25 October 2012 - 11:13 PM.

Always buzzy with this Roxio GameCap thing.

You know what it is?

#7 Jim_Hardin

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Posted 26 October 2012 - 03:20 AM

I hope you have opened a support ticket! :huh:
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#8 Remav1c

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Posted 26 October 2012 - 05:14 AM

whats that?
Always buzzy with this Roxio GameCap thing.

You know what it is?

#9 Odinez

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Posted 26 October 2012 - 12:21 PM

Not the same issue but related. I just reinstalled the software to see if that would help a freezing issue I was having. I know that I have to run the S.P again, so I clicked check for updates and...

How do I get the program to update?

Attached Images

  • hmm.png

Edited by Odinez, 26 October 2012 - 12:22 PM.

Processor: AMD Athlon II X4 640 Processor , ~3.0GHz
Memory: 4096MB RAM
Operating System: Windows 7 Ultimate 64-bit
DirectX Version: DirectX 11
Card name: NVIDIA GeForce 8500 GT
Chip type: GeForce 8500 GT

#10 Jim_Hardin

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Posted 26 October 2012 - 02:25 PM

View PostRemav1c, on 26 October 2012 - 05:14 AM, said:

whats that?

??? Support - Support Home - Contact Technical Support - at the top of the page :D

View PostOdinez, on 26 October 2012 - 12:21 PM, said:

Not the same issue but related. I just reinstalled the software to see if that would help a freezing issue I was having. I know that I have to run the S.P again, so I clicked check for updates and...

How do I get the program to update?

Support - Software Updates - at the top of the page :D
Posted Image

#11 Odinez

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Posted 27 October 2012 - 01:04 AM

:huh:
Processor: AMD Athlon II X4 640 Processor , ~3.0GHz
Memory: 4096MB RAM
Operating System: Windows 7 Ultimate 64-bit
DirectX Version: DirectX 11
Card name: NVIDIA GeForce 8500 GT
Chip type: GeForce 8500 GT

#12 Jim_Hardin

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Posted 27 October 2012 - 02:52 AM

View PostOdinez, on 27 October 2012 - 01:04 AM, said:

:huh:
Did you find what you needed OK???
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#13 Remav1c

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Posted 27 October 2012 - 11:46 AM

I mailed! I'm waiting for response now!
Always buzzy with this Roxio GameCap thing.

You know what it is?

#14 Jim_Hardin

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Posted 28 October 2012 - 05:08 AM

View PostRemav1c, on 27 October 2012 - 11:46 AM, said:

I mailed! I'm waiting for response now!
Great!

Of couse no none there on the weekends and it could take a few days :(

I really hope you can get this resolved!
Posted Image

#15 Remav1c

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Posted 01 November 2012 - 05:55 AM

Hey guys,

I thought about it today and I think I want my money back...

Anyone knows how to do that?

I already mailed Roxio but they are not responding...

Thanks!
Always buzzy with this Roxio GameCap thing.

You know what it is?

#16 ogdens

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Posted 01 November 2012 - 07:09 AM

Sadly, that is the only way of contacting them.

Sorry.

#17 Remav1c

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Posted 01 November 2012 - 07:59 AM

dang!
Always buzzy with this Roxio GameCap thing.

You know what it is?





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