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Hey guys,

 

I recieved my Roxio HD Pro today.

 

In the beginning, everything was just fine. I inserted the disk and the software was installing itself.

But at the end, the software said that "The installation was interrupted", but the icon was already at my desktop.

 

So I was confused and clicked the icon. Then Roxio said that "An important key was missing" and that I had to repair the software in the software panel.

So I went there, but I could not find the program. It's just not there! and if its not there, I can't repair or fix it.

 

I restarted my computer, installed all the windows updates and restarted it again, but the same thing is happening over and over again.

 

 

Can please someone help me, because I want this awesome device to work!

 

 

Thanks a lot!

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allright, here are my computer specs but when I try to upload the latest logfile, it say that I'm not permitted to upload this kind of files!

 

I inspected the logfile myself a bit and discovered some "errors" but I'm sure you guys can figure out what that all means!

DxDiag specs.txt

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Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: Dutch (Regional Setting: Dutch)

 

Your operating system is in Dutch.

 

Under what language are you installing Roxio?

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I'm also installing in Dutch.

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Update:

 

I found the program in the sowftware panel, and I repaired it, but that doesn't help.

Also, if I delete the whole program in my software panel, the icon is still on my desktop.

And the problem that keys are missing is still not solved!

Edited by Remav1c

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whats that?

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Not the same issue but related. I just reinstalled the software to see if that would help a freezing issue I was having. I know that I have to run the S.P again, so I clicked check for updates and...

 

How do I get the program to update?

post-107176-0-93081100-1351282859_thumb.png

Edited by Odinez

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whats that?

 

??? Support - Support Home - Contact Technical Support - at the top of the page :D

 

Not the same issue but related. I just reinstalled the software to see if that would help a freezing issue I was having. I know that I have to run the S.P again, so I clicked check for updates and...

 

How do I get the program to update?

 

Support - Software Updates - at the top of the page :D

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I mailed! I'm waiting for response now!

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I mailed! I'm waiting for response now!

Great!

 

Of couse no none there on the weekends and it could take a few days :(

 

I really hope you can get this resolved!

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Hey guys,

 

I thought about it today and I think I want my money back...

 

Anyone knows how to do that?

 

I already mailed Roxio but they are not responding...

 

Thanks!

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Sadly, that is the only way of contacting them.

 

Sorry.

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dang!

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