4 replies to this topic

[cab]

I d/l MyDVD the other night, thinking it was all I needed to burn Tivo to DVD and to re-burn a DVD that currently plays only on pcs.

While I'm waiting to see if support will answer my ticket, thought I'd try here.  My experience so far has not been positive.
The program is incredibly slow and tends to freeze if I try to preview DVDs.  I updated my drivers and this made no difference.  Anything else to try?

Changing a menu button's thumbnail by selecting video requires choosing a frame that's about 30 seconds ahead of the frame I actually want displayed. ?

When I select any drive with video on it, it acts like there's nothing on it to import.  Why?
It won't import video from either of my DVD drives, including a DVD it burned on the drive it used. (and the DVD plays)

My problematic DVD, created by a commercial service gone in the wind, plays on pcs only.  So after failing to import I copied the VOB files and renamed them to MPG, and tried Add Movie.  Now the message it gives me is that the audio is AC3 and that is not supported, please see "the Home Page" for upgrade information.
Which product does support this?
There's no direct web link I can find; I've looked at sonic and roxio sites and product feature comparisons and tried searching for AC3 on the forums and I'm having no luck.   I'm not interested in spending more money for MyDVD Premier if I should be buying EMC (whichever version).  Or giving up and trying for a refund.

And as long as I'm asking... I keep seeing references to VideoWave vs MyDVD.  I have no app called VideoWave but when I run MyDVD, VideoWave is executing.  I know because I've had to kill it more than once when the program freezes.  Is this packaged as a separate utility under EMC8, or what?

And how many days before Roxio is likely to respond to a web-submitted support question?

Anyone got answers to any of these?  My config btw is a Dell box w/ P4 3.2G running XPSp2, 2 GB ram, ATI Radeon 9800, whose drivers I updated yesterday, not that it made any difference.
Thanks in advance for any help

[ggrussell]

Sounds like you puchased MyDVD essentials which probably doesn't support AC3. I don't know for sure since I haven't used it.  If you are considering another version, EMC8 Deluxe is the ONLY version with all features activated.

As for importing, also make sure you have the latest firmware for your DVD burner. All parts of EMC8 depends on the burner for the proper info about the media inserted. If the DVD was properly burned, Media Import shoudn't have a problem with video DVD or DVD VR discs.

Since the commerical DVD only plays on PCs, you need to find what format they used.  It almosts sounds like DVD VR which doesn't play in some DVD players.

MyDVD and Videowave are tightly integrated and there is only one executable file for both (videowave8.exe).

Edited by ggrussell, 22 August 2006 - 05:29 AM.

[cab]

ggrussell, on Aug 22 2006, 06:28 AM, said:

Sounds like you puchased MyDVD essentials which probably doesn't support AC3. I don't know for sure since I haven't used it.  If you are considering another version, EMC8 Deluxe is the ONLY version with all features activated.

As for importing, also make sure you have the latest firmware for your DVD burner. All parts of EMC8 depends on the burner for the proper info about the media inserted. If the DVD was properly burned, Media Import shoudn't have a problem with video DVD or DVD VR discs.

Since the commerical DVD only plays on PCs, you need to find what format they used.  It almosts sounds like DVD VR which doesn't play in some DVD players.

MyDVD and Videowave are tightly integrated and there is only one executable file for both (videowave8.exe).

Thanks for your response, and yes Essentials is all I have.  However before I consider upgrading I have to solve the import problem, else there's little point in buying any version.  I updated the engine and updated firmware in two drives, and all other steps suggested by support and there is no difference.  When I select the drive it promptly de-selects it.  I also tried a newer, Memorex USB drive and it did the same thing, so that's 3 drives it can't import from.  (LiteOn, NEC and Memorex).  Seems like I'm running out of options.

Edited by cab, 26 August 2006 - 11:30 PM.

[WestsideJoe]

cab, on Aug 21 2006, 10:08 PM, said:

Try changing the VOB file to "mpeg2" file extension.

I tried the "mpg" also but for me all the transitions disappeared, though the sound seemed ok.

Though now that you mention it,  I did lose the sound from the second vob file from dvd's that were long enough to be split into more than one vob file. I then trimmed off the leading gigabyte worth of footage from original project and reburned to hard disk , then added movie to end of first clip.

this seemed to work but was one of many time-consuming work-arounds I've had to figure out to make this crippled version do basic ^#!&.

[cab]

Thanks, but this didn't help the sound import.  I think that problem would be solved by EMC8.
The video import is still not working.  Tried the advanced-text-functions fix and the audio-cd-first fix.

Submitted another support ticket aug 22, no reply yet.  
I see they hid the chat option under the paid support button, so I'll try that on Monday.  About ready to request a refund, this is no use to me so far.  Appreciate the suggestions here.