Jump to content

Roxio Community


Finding And Posting Install Logs

  • This topic is locked This topic is locked
No replies to this topic

#1 Jim_Hardin


    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 40,453 posts
  • Gender:Male

Posted 12 December 2012 - 03:54 PM

(Edited 3/8/15 to reflect site changes to uploads)
(Edited 1/13/13 to add Zip info)

Install Logs are useful for resolving many 'Instillation Interrupted' or 'Rollback' problems.

I took some screen caps and if you follow along, you will be able to post your install logs here for examination ;)
NOTE! Zipped Files are Required due to changes in size limitations (3/8/15)

Type %APPDATA% in the Start Search box:
Log File Posting 1.jpg

Locate the Log File and copy it to an easy location:
Log File Posting 2.jpg

Paste it in that location:
Log File Posting 3.jpg

Use the Basic Uploader:
Log File Posting 4.jpg

Browse to the file:
Log File Posting 5.jpg

...and Post New Topic:
Log File Posting 6.jpg

There are times when we may need to the FULL Folder of logs... The size of that will exceed your allowed Upload Limit here, so we need to Zip it!

Right Click on the Folder and do these steps:

Setup or Full 2.jpg

There is a substantial difference between the size of the orginal folder and the Zipped one:
Setup or Full 3.jpg Setup or Full 4.jpg

Edited by Jim_Hardin, 08 March 2015 - 07:47 AM.

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users