Extremely frustrated that I cannot get this to work. At this rate, I'm never using another Roxio product again, because this is just pathetic. Oh, and I forgot to mention it but all of my cables are connected properly. This is using an Xbox.
I just now realized that it is actually a problem that I'm not seeing two Roxio devices. Working on trying to fix this now.
Edit #2: I also forgot to mention that when I hit "Tools" and select "Options" the program freezes and windows tries to check for a solution to the problem.
Edit: Yep, still doesn't work even after following these steps to the T:
With the Roxio USB Device plugged in, right click the unknown device, and click uninstall.
Unplug the USB Device from the PC and reboot the PC.
When the PC is up and running place the Roxio installation disc in a drive and run repair when it's offered. When it's finished reboot the PC.
When the PC is up and running open device manager and plugin the Roxio USB Device and the 2 Roxio Game Cap entries should be there.
Edited by Prazia, 03 January 2013 - 12:09 PM.