Jump to content

Recommended Posts

Creator NXT Pro installed in brand new machine purchased with the NXT system requirements in mind. Videowave works for editing but when I open MyDVD (with Videowave closed or open), I get the main MyDVD window, then the "please select the project type" window. Whatever I select results next in the error message "Videowave has stopped working. A problem caused the program to stop working correctly. Windows will close the program & notify you if a solution is available". Then it closes. I've been living in the Knowledge Base & forums & tried all the fixes multiple times including running repair with firewall & antivirus off and uninstalling & reinstalling with firewall & antivirus off & disabling all startup apps per KB article 000012552. I've tried running & installing as administrator as well as trying to open MyDVD directly as opposed to from the main Roxio menu. I have all windows & Roxio updates. Attached DxDiag.txt is my machine information. I have wasted two weeks on what should have been a "simple" software install. Thank you for your time and hopefully your help with a "simple" fix that I might have missed.

DxDiag.txt

Share this post


Link to post
Share on other sites

Wow, you did a lot of looking ! :P Perhaps you are looking under the wrong street lamp. I Googled for the error you are getting (one of them) and it may be a Windows error. kernalbase.dll. There are a lot of possibilities and suggestions. Perhaps it was corrupted in your update to W8. There are fixes but I would be careful and go to MicroSoft for a fix.

Edited by sknis

Share this post


Link to post
Share on other sites

Thanks sknis. I checked my event log & apparently it is a Windows issue & the culprit is kernelbase.dll as you suggested. There's a lot of info on it out there & a lot of possible fixes but nothing has worked yet. My brand new Windows 8 machine which I bought specifically to run Creator for now is a worthless time waster. Once again, thank you Mr. Gates & family. Seriously, I appreciate your input & hopefully a fix will be found. If anyone out there has a similar problem I'd be interested in comparing notes.

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now

×