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Apexx iPredator

Not Detecting Roxio

Question

Ok I have a roxio game capture hd pro and It worked fine. But suddenly out of know where, I decided that I wanted to record today but It won't detect the roxio. I don't know why because I was using it yesterday. Now I Uplugged USB and plugged it in another one and I swapped the HDMI cables but still nothing?

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Edited by Apexx iPredator

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Done all I can - up to you to contact Roxio

Well I did but I never got a reply. I mean it works fine on my laptop i don't know why it doesn't work on my desktop. But Ok. Thanks anyways.

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Corel/Roxio has changed their support policy... actually there have been a few changes over the last 30 days so I may not even have this version right :lol:

 

As I understand it:

 

 

There is NO phone number for Free Support!

 

There is a 14 day, Web Based, support for installation and activation problems.

 

There is One Time Priority Support (one incident) for $19.00 ~ any supported product.

 

The Facebook page is listed and still working (I heard it will be discontinued)

 

And there is the Product Defect Form, which may serve as backdoor for your issue
;)
That is located,

 

I would go the Facebook route for now! HERE

 

And IF you have the email from Corel about support try that as well...

 

The real sticky issue is Hardware, as your problem seems to be pointing in that direction <_<I don't know!

 

Do you know that One Time Priority Support number?

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I like how others haven't tried saying to uninstall the DRIVER (not the program) for the product then reinstall it. It just sounds like a faulty driver installation.

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I like how others haven't tried saying to uninstall the DRIVER (not the program) for the product then reinstall it. It just sounds like a faulty driver installation.

 

Miolinkko, welcome to the board.

 

Both Roxio Game Capture Forums and both Easy VHS to DVD Forums are filled with posts telling folks to remove incorrect drivers that windows installs when they plugin the Capture Device before installing the software and drivers!

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This problem is fixed. I got a replacement from amazon.

Thanks for the update!

 

We are going to lock this one up now ;)

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