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Arch Hughes

Remote Desktop Connection Is Not Supported By This Application

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Greetings, I am running Creator 2012 on a Win7 Ultimate machine. All too often when I start, or after I am using MyDVD (videowave13) an error dialog pops up that says that "Remote Desktop Connection is not supported by this application". At that point my only apparent option is to crash out of MyDVD and lose any unsaved work.

 

I am using MyDVD strictly locally (not over a remote connection).

 

What is the software looking for that makes it THINK I'm connected remotely?

 

Thanks,

Arch

Edited by Arch Hughes

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Greetings, I am running Creator 2012 on a Win7 Ultimate machine. All too often when I start, or after I am using MyDVD (videowave13) an error dialog pops up that says that "Remote Desktop Connection is not supported by this application". At that point my only apparent option is to crash out of MyDVD and lose any unsaved work.

 

I am using MyDVD strictly locally (not over a remote connection).

 

What is the software looking for that makes it THINK I'm connected remotely?

 

Thanks,

Arch

 

Roxio doesn't run over a network. With that error it must mean it wont work with Remote Desktop Connection either.

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Got it. Agreed. But I am NOT running it over a network or using a remote desktop connection. I have a monitor,keyboard, and mouse and they are connected to my tower (i7-3770k based machine with an Intel dz68bc motherboard). The machine does have an active network connection (like almost every machine in the world. :). But I am NOT, I repeat am NOT, attempting to use Roxio 2012 over a remote connection.

 

So my question is what exists on my Win7 Ultimate machine that might be making Roxio 2012 and MyDVD think that I am using a remote connection? Is there some service that I need to disable, for example? Do I have to shut down the network connection to use MyDVD without seeing this error? The error happens at various times...some times it doesn't show up at all, and sometimes it shows up as soon as MyDVD starts. Some times it shows up as an error after an encode completes and it won't let me save the updated project. Some times I have to reboot my machine to make MyDVD stop claiming I'm using a remote connection. Some times I can just shut down the Roxio stack and try again.

 

Thanks

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Did you install Roxio Streamer at any time?

 

Do you have some else signing into your home network (if you have one)? Are you running more than one monitor? Have you ever? Check to make sure that your monitor is the primary monitor for your video card setup.

 

When was the last time you did a good anti-virus check on your computer?

 

"Network" is not necessarily the same as an internet connection. Di you ever set up a Network when you installed Windows?

 

These are just random thoughts that came to mind. I don't know if I ever saw that error before.

 

I search these forums for a similar issue and found only these two. Do either apply?

 

This is one this is the other. The second was a true remote desktop attempt.

Edited by sknis

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In Control Panel, Click RemoteApp and Desktop Connections. do you show/list any connections?

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Thanks for the pointers. My search didn't turn these up, but I recall seeing that my search was limited to a year's span and I didn't see how to work around it. As I read them both of them are talking about using MyDVD over a virtual terminal. Which isn't allowed. And which I'm not trying to do.

 

To answer all of (I hope) your questions:

 

Roxio Streamer: Pretty sure I never installed it, unless it's a part of Roxio 2012 that I am not aware of. I do have active network services running on this machine, with ports poked through the router/firewall as needed like an Apache HTTP server, an FTP server, an SMTP server, a PS3 media streaming server, a TiVo Desktop Service, and it supports remote terminal access like all Win7 Ultimate machines do. The services handle their obvious purposes. MS/Windows doesn't have telnet support enabled (I just tested it.) I use printers connected in my home LAN to another computer and sometimes I telnet (remote terminal) to that computer to control the attached scanner. So there's a good deal of possible network activity, though most of the time the only thing happening is that all these servers are listening.

 

Remote Connections: The control panel tool shows no remote connections. This feature appears to be for "outgoing" connections to other computers, rather than for supporting in-bound telnet sessions, right? I can force the error to occur by remote logging into the machine while MyDVD is running and when I do the Remote Connections screen still shows no remote connections.

 

Virus: I run Norton Internet Security and it checks all the time and/or in the background. It is configured to do a full scan weekly.

While my Win7 Ultimate does support remote logins, and I do ocassionally access my machine that way, I am ONLY using it with a locally connected keyboard, mouse and monitor (over DVI). No one else is using a remote login session during these MyDVD sessions, or else their login would kick my off through the wonders of Windows Fast User Switching feature. It is not a multi-user environment.

 

There is only one monitor, here, in my office on my desk. It's the one I'm using. It's connected to the machine via DVI. The graphics are embedded in my processor, I don't have a separate video card.

 

My guess is that Roxio is looking for the presence of some service and using it to claim that I'm accessing the machine remotely. But guessing and wishing don't generally lead to a solution. :) "TermService" is running all of the time listening for incoming connections. But almost all of the time there isn't one, and if there was I would know it since I would be asked to agree to be "Fast User Switched" off the machine and my monitor would then show me at the login screen.

 

Network: The Win7 U's "Network and Sharing Center" shows that I have a network defined on the computer. It is connected to a "Home Network". I share a couple of drives for remote access to the other machines in the house who (typically) use the machine's disk array for backup storage.

 

Did I answer everything?

 

Thanks for your attempts to help!

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Unplug the PC your using Roxio on from the network, see if that changes anything.

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Right. Still waiting for the problem to recur. Been a couple of days now. I hope your suggestion is just an investigatory method. I'd be far more interested in just stopping the service (or whatever) that MyDVD is looking for that tells it (incorrectly) that I'm using the machine remotely. Pull the Ethernet out is going to be pretty disruptive to all those services I listed above. :)

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Right. Still waiting for the problem to recur. Been a couple of days now. I hope your suggestion is just an investigatory method. I'd be far more interested in just stopping the service (or whatever) that MyDVD is looking for that tells it (incorrectly) that I'm using the machine remotely. Pull the Ethernet out is going to be pretty disruptive to all those services I listed above. :)

Seems that one of those services is what is being disruptive. Perhaps by shutting them down one at a time you can determine which one causing the problem.

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All too often when I start, or after I am using MyDVD (videowave13) an error dialog pops up that says that "Remote Desktop Connection is not supported by this application". At that point my only apparent option is to crash out of MyDVD and lose any unsaved work.

 

Pull the Ethernet out is going to be pretty disruptive to all those services I listed above.

 

"pretty disruptive" that was the point of this post?

 

I would take Walt's advice in post #9 above.

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By some awful twist of fate, downloads from TiVo to PC's broke about a week ago. TiVo support blames it on a possible Microsoft update. The work around is to set the date of your PC to a date prior to 16 Feb 13. If that fails, set it to a date prior to 13 Feb 13. I set mine to 13 Feb 13 and I was able to get transfers going again. So I'll have something to run Roxio 2012's MyDVD against soon enough. :)

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Thanks for unlocking this thread so I could provide additional information.

 

The problem has not recurred since my report on 13 Feb. The only thing that I changed on my system was the radio button in the System Properties screen, Remote tab, Remote Desktop section from "Allow connections from computers running any version of Remote Desktop (less secure)" to "Allow connections only from computers running Remote Desktop with Network Level Authentication (more secure)".

 

I will play with this setting a bit more and see if reverting it causes the problem to recur. It would be wonderful if this was the issue. (Though I don't understand the setting enough to know why it might be related.)

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Wow. I reverted that setting (to "Allow connections from computers running any version of Remote Desktop (less secure)") and did some MyDVD work and got an instance of the error again. I have to wonder if some hack is attempting to open that port from the outside world? I'll have to check my router logs to see if there was a burst of "random" bangs on ports during this time period. I have put the setting back to "(more secure)" and am continuing to test.

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Still no recurrences of the issues since making the change described in my post #12. This is still an arbitrary work around. I have to restrict the way I use my computer to adjust to some bug in Roxio's programs and no one was able to provide information to me, or to my knowledge to Roxio, about the error in their detection of remote desktop use. To me it means that I can no longer access my machine from apps on my tablet or mobile phone since they (apparently) don't meet the "more secure" criteria behind that radio button. IMHO, Roxio is doing something wrong to enforce their arbitrary restriction in use of the software over a network, which might or might not be documented to consumers prior to their making a purchase decision.

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Still no recurrences of the issues since making the change described in my post #12. This is still an arbitrary work around. I have to restrict the way I use my computer to adjust to some bug in Roxio's programs and no one was able to provide information to me, or to my knowledge to Roxio, about the error in their detection of remote desktop use. To me it means that I can no longer access my machine from apps on my tablet or mobile phone since they (apparently) don't meet the "more secure" criteria behind that radio button. IMHO, Roxio is doing something wrong to enforce their arbitrary restriction in use of the software over a network, which might or might not be documented to consumers prior to their making a purchase decision.

 

Roxio's software has never worked over a network.

 

This post has run its course and it will be closed.

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