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My PC is a HP G5210sc with Windows7 64-bit.

 

I have a problem with a Roxio Easy VHS to DVD 3 USB capture device: The video signal is not shown. I have disconnected everything except mouse and keyboard, and I have removed all hidden USB ports, but nothing helps. I have asked Roxio's support, but apparently they have no solution.

 

Last time, I did this:

1. Unplugged the Roxio device

2. Turned off the Anti Virus and Windows Firewall, and inserted the Roxio Disc

3. Started installation and selected "repair"

4. Turned Anti Virus and Firewall back on.

5. Rebooted the PC

6. Started the Roxio program

7. Plugged in the Roxio USB device to the computer

8. The driver software was installed

9. The Roxio device was ready for use.

 

Still no video signal.

 

What can I do?

 

post-112085-0-24887600-1365934530_thumb.jpg

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The drivers are present so either the device is not getting signal or it is faulty or the software :huh:

 

If you are using SCART, has it changed from the time you had sucessful captures?

 

I would try the Repair you outlined again - ONLY make sure you have the USB Device Unplugged before you start!

 

Also check you Messages here:

 

post-39730-0-72941300-1365940724_thumb.jpg

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I tried "repair" of the Roxio software, but nothing changed. I guess the capture device must be faulty.

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Today I got a new Roxio capture device and a new CD. Guess what happened? There is no video and no sound. Why?

I noticed, that the guide says, that "You must use a SCART Out adaptor to connect to European VHS players". Does this apply, if you use red/white/yellow and S-VHS connectors? My video player is a Panasonic NV-HS870.

I am just about to give up.

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You never

Today I got a new Roxio capture device and a new CD. Guess what happened? There is no video and no sound. Why?

I noticed, that the guide says, that "You must use a SCART Out adapter to connect to European VHS players". Does this apply, if you use red/white/yellow and S-VHS connectors? My video player is a Panasonic NV-HS870.

I am just about to give up.

So what is common to both setups??? Your scart & cables??? Are you sure that you don't have to change the setup in the Player to activate the Y/W/R and or S-Video???

 

So far EVERYTHING says No Signal.

 

You can't have 2 bad Roxio Devices in a row...

 

Not likely your PC after you installed a second device/software... Although we have never had you look in your Device Manager for the entires???

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Does the VHS player work ok when plugged directly into your TV ?.

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I have just tested connecting the video player to the TV, and it is OK using S-video connector or using yellow RCA connector. I noticed, that there is sound also when any of the video cables are disconnected. This is not the case when the signals are connected to the adapter, nothing gets through.

I have not tested using scart connector on the video player, because I have no scart adapter. Are the signals different from the signals in the red/white/yellow connectors?

Something is blocking the signals, the PC or the adapter.

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Shouldn't the Roxio capture device be listed among the Display Adapters in the Device Manager? It only shows my webcam (which I use for Skype). I also wonder if some set up options are missing in the program, there are just about no alternatives.

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In the Device Manage they should look like this

 

post-68-0-89056000-1366714856_thumb.png

 

If it does not, try this.

 

Unplug the Roxio device and put it aside till later.

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc, run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where Repair is offered, choose that!

 

Then turn your AV & Firewall back on and reboot.

 

Then plug in your Roxio usb to the computer.

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Shouldn't the Roxio capture device be listed among the Display Adapters in the Device Manager? It only shows my webcam (which I use for Skype). I also wonder if some set up options are missing in the program, there are just about no alternatives.

No it is not listed there... Should look like this when it is plugged into your PC:

 

post-39730-0-00239100-1366714887_thumb.jpg

 

Your mention of Skype is interesting... Several users have reported conflicts with Skype installed <_<

 

CHECK the Device manager as I indicated.

 

If all is well, consider uninstalling Skype, as a test, and running the Repair of Roxio after that ;)

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I did uninstall Skype, and I did the repair of Roxio. Unfortunately everything was as before.

 

Here is a copy of my Device Manager (it is in Danish).

 

Shouldn't the Roxio capture device be listed as a Display Adapter ("Billedenheder")? Are there any obvious problems shown? I do not see any, but I am no expert!

post-112085-0-89759400-1366741001_thumb.jpg

Edited by arnen
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I don't know what to tell you...

 

Everything is as it should be. You tried 2 devices and 2 different softwares and all tell you no signal!

 

There is something wrong with your input signal and I do not know what to suggest any more :wacko:

 

The only other thing that you could try would be to use a SCART Adapter like one of these:

 

 

 

 

I am reluctant to advise you spend anything on a guess but that is about all that is left.

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I did uninstall Skype, and I did the repair of Roxio. Unfortunately everything was as before.

 

Here is a copy of my Device Manager (it is in Danish).

 

Shouldn't the Roxio capture device be listed as a Display Adapter ("Billedenheder")? Are there any obvious problems shown? I do not see any, but I am no expert!

 

Have you tried disabling your webcam when using the RGC?

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RGC = Roxio Game Capture, which you do not have... I am sure he meant to type V2D which we often use to abbreviate (easy) VHS to DVD :P

 

In any case, I have not thought to mention that a Web Cam often interferes with the V2D software, so that is a good suggestion ;)

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I have disconnected the webcam, but nothing was changed.

I have tried connecting the VHS player to the TV with the same cables, and it works excellent. I have also connected a DVD player to the Roxio capture device using the same cables, but then there is no video signal and no sound.

I have connected the Roxio capture device to all 6 USB ports in the computer, one by one, and they all showed the same result: No video signal, no sound.

Switching between recording quality levels does not help. The Record button is always grayed.

However, I have noticed, that the Roxio program interferes with other programs. I installed it on another PC (Windows XP Home), and uninstalled it afterwards as it did not work. Now the Roxio program wants to install something in a genealogy program called Brother's Keeper every time I start that program. I suppose that the Roxio program is interfering with other programs, and that this is the reason for the problems.

I thank you all for your help, I appreciate it very much.

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Where did you get the program and the capture device?

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I have disconnected the webcam, but nothing was changed.

I have tried connecting the VHS player to the TV with the same cables, and it works excellent. I have also connected a DVD player to the Roxio capture device using the same cables, but then there is no video signal and no sound.

I have connected the Roxio capture device to all 6 USB ports in the computer, one by one, and they all showed the same result: No video signal, no sound.

Switching between recording quality levels does not help. The Record button is always grayed.

However, I have noticed, that the Roxio program interferes with other programs. I installed it on another PC (Windows XP Home), and uninstalled it afterwards as it did not work. Now the Roxio program wants to install something in a genealogy program called Brother's Keeper every time I start that program. I suppose that the Roxio program is interfering with other programs, and that this is the reason for the problems.

I thank you all for your help, I appreciate it very much.

The webcam was worth trying ~ usually when it interfers, it ends up showing in the capture preview instead of what you connect to your Roxio Capture device :lol:

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RGC = Roxio Game Capture, which you do not have... I am sure he meant to type V2D which we often use to abbreviate (easy) VHS to DVD :P

 

In any case, I have not thought to mention that a Web Cam often interferes with the V2D software, so that is a good suggestion ;)

 

:unsure: Yes, I did mean V2D.

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