9 replies to this topic

[djohnspangler]

I have yet to get this module to work acceptably.  I posted here months ago that recording a DVD music disc in uncompressed PCM format came out sounding like a horribly compressed MP3.  I also reported the problem to cusomer support.  Now it doesn't work at all.  I want a patch or my money back.  I will never buy anything from Roxio again.

P.S.  Customer support has ineptly lost the records of that ticket number.

Edited by djohnspangler, 01 September 2006 - 11:55 AM.

[T.O.T.G.]

djohnspangler, on Aug 29 2006, 03:45 PM, said:

I have yet to get this module to work acceptably.  I posted here months ago that recording a DVD music disc in uncompressed PCM format came out sounding like a horribly compressed MP3.  Now that I want to experiment with other options, it doesn't work at all.  When I go to continue editing in Music Disc Creator it launches only as far as the start up window.  Sometimes it crashes the computer and other times I am able to close the window from the toolbar.  I want a patch or my money back.  I will never buy anything from Roxio again.

Did you try a repair install?

When you installed, did you disable all startup items?

If you do reinstall, be sure to remove the registry entries pertaining to roxio, and delete the "sonic" and "roxio" folders, and "sonic"/"roxio" "shared" folders as well.  (Assuming you don't have any other sonic/roxio products on your computer).

Also, posting some computer specs would be nice.

There is a upgrade available -- From 800 to 805, but this is only available if you *didn't* buy the deluxe suite, and you *didn't* buy the download version. (Those two are up-to-date allready).

If you don't want help, and you just want your money back...

We can't give you a refund -- We are users.  Contact roxio to get your refund.  Asking us is like standing outside of the roxio building and asking a random person that walks by for a refund...  And then telling them that you won't buy roxio products anymore...

[djohnspangler]

Well I am thinking about going and standing outside the Roxio building and telling every random person outside that neither I nor they should buy Roxio products again.  As for you, my friend, I appreciate your trying to help solve my issue.  I have received no such help from Roxio and the patch is not for me as I did buy the deluxe.  My computer is only a year old and runs on a Pentium D 830 and on XP.  I've tried updating every relevant driver and firware I can think of.  I did the reinstall and it did help so much as to allow the music disc creator to launch but my results were the same with the distorted audio (uncompressed PCM and AC3 formats).  Why do my video dvds burn fine but my music dvds come out messed up?  I'm seriously hacked off over this problem and the responses from the sonic solutions people.  I guess I'm supposed to buy the upgrade to version 9?  NO WAY!!

Edited by djohnspangler, 31 August 2006 - 01:23 AM.

[T.O.T.G.]

djohnspangler, on Aug 30 2006, 10:57 AM, said:

As for you, my friend, I appreciate your trying to help solve my issue.  My computer is only a year old and runs on a Pentium D 830 and on XP.  I've tried updating every relevant driver and firware I can think of.  I did the reinstall and it did help so much as to allow the music disc creator to launch but my results were the same with the distorted audio (uncompressed PCM and AC3 formats).  Why do my video dvds burn fine but my music dvds come out messed up?

Allright, since it doesn't appear to be your computer (You didn't list all computer specs, so I can't rule this out 100%), lets attempt this from another direction:

What are the source of the files?
If you downloaded them (legally), then there could be copy protection on them -- What happens if you try to burn them using whatever program you purchased them from (I.E. if you got them from ITunes, try ITunes' burner.)

How have you been testing the files?
Try playing them back on your computer, as opposed to a DVD player.

What extension were the files previous to burning?
If you start with crap quality, you end with crap quality.

What were the encoding settings?  (I believe its File->Settings, or File->Project settings, or it may be in the actual burn dialogue box... I'm too lazy to look right now...)  There should be a "best" option somewhere -- Use that, and make sure that you don't have too many files for the DVD disc -- Otherwise it will auto-compress them to fit.

Try burning those same files to a CDR (obviously you won't be able to burn all of them. Just burn a few that came out poor), and play the CDR on your computer.  See if the songs are still poor quality.

Also, I can't remember if there was a way to make appendable music CDs -- This might have been EMC 7... But make sure your not doing that.

[djohnspangler]

I've been burning discs for about a decade now.  The file extentions were .wav from studio released cds or other comparable quality.  They sound fine when burned to cd.  I tried burning to dvd in uncompressed PCM (best) and AC3 formats with the same results.

[sknis]

djohnspangler, on Aug 31 2006, 02:32 PM, said:

I've been burning discs for about a decade now. The file extentions were .wav from studio released cds or other comparable quality. They sound fine when burned to cd. I tried burning to dvd in uncompressed PCM (best) and AC3 formats with the same results.

Where are you playing those music DVD's? If you are doing so on your computer, go to Start>Run Type in dxdiag and then OK.  Look to see if you indeed have DirectX installed.  Go to the Sound Tab and back down on the acceleration by a notch or two.  Does this help?  Do the discs play OK on a stand alone DVD player?  Have you tried burning the project to an image file first? About mid way down the burn page, there is a check box for save disc image file.  Check that and then navigate to the file "name".iso and copying that to the disc using disc copier.  Many people complain about the two step burn but if you do the iso route, MOST of the time, you will get a good burn rather than you'll get a good burn.  In the long run, you have a file that you can burn to as many discs as you want and a better chance of burning a disc that will work in more players.

[djohnspangler]

I get the same distortion whether played on my home theatre system or my computer.  I even loaded the software on another computer and had the same results.  I'll try the image burn process.  What have I got to lose but my time, a blank disc and ultimately my fricken mind.  Thanks for the suggestion.

[grandpabruce]

djohnspangler, on Sep 1 2006, 02:44 PM, said:

I get the same distortion whether played on my home theatre system or my computer.  I even loaded the software on another computer and had the same results.  I'll try the image burn process.  What have I got to lose but my time, a blank disc and ultimately my fricken mind.  Thanks for the suggestion.

Did you ever consider that maybe your burner was going belly up?  Is the firmware up to date?  What is the brand and model of the burner?

[ggrussell]

djohnspangler, on Aug 30 2006, 02:57 PM, said:

...my results were the same with the distorted audio

There was/is a known issue with nForce audio chipset.  That should have been cleared up with the latest drivers.

If you don't have nForce, then go into the Control Panel for audio and back off the audio acceleration one or two notches.  This works for most.

[sknis]

ggrussell, on Sep 2 2006, 08:46 AM, said:

There was/is a known issue with nForce audio chipset. That should have been cleared up with the latest drivers.

If you don't have nForce, then go into the Control Panel for audio and back off the audio acceleration one or two notches. This works for most.

Do you know if this is the same as backing down on the audio using the dxdiag window or are these separate settings?