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Roxio Game Capture Hd Pro Wont Work Please Help

not working wont work

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#1 lleyt

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Posted 16 June 2013 - 03:32 PM

hey i just brought a roxio game capture hd pro and i pluged it all in with hdmi on my xbox 360 elite and installed everything fine and i pluged the usb into my laptop and the gamecapture lights up but the hdmi light dosnt. the recording software shows nothing and under satus its a green no signal and on my tv no signal i have tryed to restart my laptop and also reinstalled the software but still nothing the roxio aslo isnt show in the devices or sound, video and game controllers.roxio stubid.png roxi 2.png roxio 3.png please help
file:///C:/Users/Lleyt/Desktop/Lleyts/roxio%20stubid.png

Edited by lleyt, 16 June 2013 - 03:34 PM.


#2 Jim_Hardin

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Posted 17 June 2013 - 02:34 AM

As a general rule NEVER plug in a USB Device until you have installed the software ;)

This is the process you need to do to correct it:

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

Unplug your RGC Device and put it aside until you are completely finished.

Now insert your Roxio Disc.

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

When you reach the screen where Repair is offered, choose that!

When the Repair competes, turn your AV & Firewall back on and reboot.


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#3 lleyt

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Posted 17 June 2013 - 11:26 AM

Okay i will try that today so once i have rebooted then i plug in my RGC?

#4 Jim_Hardin

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Posted 17 June 2013 - 01:25 PM

Yes! ~ if successful the Green 'No Signal' will turn to Red and be replaced with a Green "Ready' when it gets a valid signal ;)

Should it not work, do again! It has taken up to 3 attempts to get it to work :wacko:

(Edited to correct my Red's and Green's)

Edited by Jim_Hardin, 18 June 2013 - 02:56 AM.

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#5 lleyt

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Posted 17 June 2013 - 07:47 PM

hey the no signal is green not red.

#6 lleyt

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Posted 17 June 2013 - 08:36 PM

hey i have done it three times and i think its because the drivers of the RGC are not installing onto my laptop and also its a green no signal.. is there like a away for me to install them maunlay?

#7 Jim_Hardin

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Posted 18 June 2013 - 02:55 AM

I got my Red's & Green's mixed up :wacko:  (edited that post now so it reads correctly)

If they are not installing, I have no idea why. You will have to contact Roxio for this.
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#8 lleyt

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Posted 18 June 2013 - 12:01 PM

Hey thanks for trying to help but is there anything that can stop the RGC from installing the drivers?

#9 Jim_Hardin

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Posted 18 June 2013 - 12:58 PM

Actually your install logs might give us some insight: Posting Info ~ HERE
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#10 lleyt

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Posted 18 June 2013 - 09:27 PM

what date of the logs do u want?

#11 Jim_Hardin

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Posted 19 June 2013 - 06:58 AM

last ones???
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#12 lleyt

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Posted 19 June 2013 - 12:00 PM

Okay here is the latest oneAttached File  13-03-23 15-56.zip   11.5K   28 downloads

#13 Jim_Hardin

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Posted 19 June 2013 - 02:35 PM

Great ~ you have the "Incompatible Suite" error and the usual Repair will never fix that!!!

This is extensive, but it what I suggest... And I suggest you Print it and check off items as you go ;)

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.


Create a New User Account with Administrator Privileges.


Turn OFF any A/V & Firewall.


Reboot and log on to that new account.


Copy your entire disc to a new folder on your HDD.


In that new folder, right click on Setup.exe and select Properties.


Under the Compatibility tab, make sure nothing is checked!


Right click Setup.exe and select Open.


Allow it to Check for Updates (this is for Roxio not Windows)


Use the Default Locations!


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#14 lleyt

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Posted 19 June 2013 - 07:32 PM

can i delet that account once im done?

#15 lleyt

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Posted 19 June 2013 - 08:30 PM

Hey still same problem...

#16 lleyt

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Posted 19 June 2013 - 08:36 PM

Attached File  13-06-20 16-16.zip   964.38K   20 downloadsheres the new logs see if they will help

#17 Jim_Hardin

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Posted 20 June 2013 - 03:32 AM

Really don't know what to tell you at this point...

I would be contacting Roxio :wacko:
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#18 lleyt

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Posted 20 June 2013 - 11:37 AM

okay thanks for trying to help





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