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No Audio While Burning Avchd


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#1 Vixia

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Posted 20 July 2013 - 04:33 PM

I have a Canon Vixia HFR400 camcorder which has a SD memory card. I transferred the video to my computer two different ways – one using Transfer Utility LE as recommended by Canon and I also used Import and Capture via Roxio. I burned the videos using AVCHD format in both Dolby Digital and LPCM but for some reason the picture plays perfectly but there is no audio. I tried using DVD-R and DVD+RW discs. Any suggestions are greatly appreciated.

#2 Vixia

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Posted 20 July 2013 - 04:40 PM

I currently have Roxio Creator 2010 and I’m using MyDVD to burn home movies from my camcorder. I have a Canon Vixia HFR400 camcorder which has a SD memory card. I transferred the video to my computer two different ways – one using Transfer Utility LE as recommended by Canon and I also used Import and Capture via Roxio. I burned the videos using AVCHD format in both Dolby Digital and LPCM but for some reason the picture plays perfectly but there is no audio. I’m using DVD-R and DVD+RW discs. When I create my project and do a preview there is no sound either. Is there supposed to be sound in preview? If I use music on the menu the audio works on the menu but not on the video itself when burned to a DVD. Any suggestions are greatly appreciated.

#3 sknis

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Posted 21 July 2013 - 03:06 AM

Hi Vixia, Welcome, since that is a digital camcorder, there is no need to use anything other than a direct copy from the SD card to your computer using Windows. I don't know about Transfer Utility (but it may be for transferring images only - so no audio). . If you are using a USB port on the camcorder and using the Roxio Capture, the program thinks that it is a web camera and doesn't capture the audio. If you want to use Roxio Capture, you would need to use the firewire port on both your camcorder and on your computer (if you have one). That will work but it is the long way around.

You can take the SD card out of the camcorder and put it in a card reader (if you have one) and use Windows to navigate to the card and then copy all the files to a new folder on your computer. If you don't have a card reader, just keep it in the camcorder, connect via USB and then COPY the files to a new folder on your computer.

You said that you burned the files to an AVCHD format. Did you make a AVCHD video disc (plays only on a computer or blu ray player), a data disc with the AVCHD files (plays on the computer and certain TVs) or a standard DVD. A standard DVD will be standard definition and will play both on the computer and most all DVD players). A standard DVD will be 720 by 480 (depending on the country) so it will not be as sharp as the original videos.

Thanks for providing enough information so that we can help find a solution on the first try; it does save the Q&A that often happens with not enough information. Please come back and let us know it that solved the problem or if you need more information. :)

Edited by sknis, 21 July 2013 - 03:07 AM.

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#4 Jim_Hardin

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Posted 21 July 2013 - 03:08 AM

You transfer the files by simply attaching a USB cord and using Windows Explorer to Copy the mts files onto your PC...

Explorer - Canon files.jpg


It will also help if you set your camcorder to MXP rather than FXP ;)

Give that a try and see if your audio issue go away.
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#5 sknis

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Posted 21 July 2013 - 03:15 AM

Great, we gave the same answer at the same time but you have pictures ! :P

Edited by sknis, 21 July 2013 - 03:15 AM.

PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

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#6 Vixia

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Posted 22 July 2013 - 04:49 AM

Thank you both for your quick reply!! I inserted the SD card into my computer and copied and transferred files to a file folder on my computer. I opened MYDVD in Roxio by clicking on Create DVDs. When it prompted me to choose a disc I chose AVCHD. I am trying to playback discs in my Blu-Ray. I created a menu and then clicked on "Add New Movie" I chose the files I copied to the computer and it asked how I want to insert files I chose "Insert all video clips as one movie". When I go to preview there is no sound. (I'm not sure if there's supposed to be). I clicked Burn using a DVD+RW. Let's see what happens. I'll keep you posted.

#7 Vixia

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Posted 22 July 2013 - 06:26 AM

There is still no sound. :(

#8 sknis

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Posted 22 July 2013 - 08:18 AM

Are you using Windows 8?

Do you have audio when you play back the videos on the camcorder? How about of you play them back on a TV (if your TV is so equipped)? Are you getting audio anywhere-- for instance in VLC Media player (free player)?

Did you try playing the DVD you burned in your blu ray player? How much time are your trying to put onto that DVD - 40 minutes is the max for best quality.

PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Laptop - Windows 10

Dell 13 inch convertible.


#9 Vixia

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Posted 22 July 2013 - 06:13 PM

I am using Windows 7. I do have audio when I play back the videos on the camcorder and when I play the files off of my computer that I copied from the camera. I have not tried connecting the camera to the TV but I do have the ability to do that via HDMI cable. I can also create a DVD using Microsoft Movie Maker and there is sound but the quality is terrible. It does not give me the option to burn a AVCHD discs. I have tried playing the disc in two separate Blu-ray players and there is only sound on the menu page but no audio associated with the video. I also tried playing the DVD on my computer using windows and there is no sound. Oddly though, when I tried playing the disc using Roxio, Roxio doesn't even recognize the format of the disc. I am copying 4 files totaling approximately 15 minutes.

#10 sknis

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Posted 23 July 2013 - 04:03 AM

Sometimes audio drives one crazy ! Try this. use a free third party converter to convert a couple of the videos to high definition mpg2 files. Go here to find one. If you see one, use the direct download link just below the green button to get the program without all the other junk.

Create a project and burn those to a DVD using MyDVD. See if you have audio. Note; You might want to try a RW disc for this test. Never use a RW for long term storage.

Edited by sknis, 23 July 2013 - 04:07 AM.

PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Laptop - Windows 10

Dell 13 inch convertible.


#11 cdanteek

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Posted 23 July 2013 - 04:08 AM

I would post a small file for us to work with at a free site like, http://www.upfordown.com/

Then post a link to the file sample here.

I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#12 Vixia

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Posted 23 July 2013 - 07:02 PM

I downloaded AVC - Any Video Converter and played the file prior to converting and there was sound. When I converted to Mpg2 file I lost sound again. I didn't even bother to try loading it into Roxio. I also tried using Roxio's copy and convert feature to convert to Mpg2 files and it did not work either. I tried converting the file using AVC to an avi file just to see what would happen and I got sound but the video quality dropped off and was not in sync with sound for the first couple of seconds. Any other suggestions? I really appreciate you assistance.

#13 myguggi

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Posted 23 July 2013 - 07:46 PM

I downloaded AVC - Any Video Converter and played the file prior to converting and there was sound. When I converted to Mpg2 file I lost sound again. I didn't even bother to try loading it into Roxio. I also tried using Roxio's copy and convert feature to convert to Mpg2 files and it did not work either. I tried converting the file using AVC to an avi file just to see what would happen and I got sound but the video quality dropped off and was not in sync with sound for the first couple of seconds. Any other suggestions? I really appreciate you assistance.


Please upload a short sample as suggested by cdanteek in post #11

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