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Videowave Has Stopped Working - Just Bought The Software

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#1 Algot

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Posted 09 September 2013 - 11:00 PM

Just purchased and installed Roxio Video Lab HD
Installation ran without any issues and all updates where applied automatically.
First time launch, I selected Edit Video - advanced option, which caused the program to crash :

VideoWave has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you is a solution is available

Hardware : ThinkPad W500

O/S: Windows 7 with all latest patches applied
Other SW installed: CS5, LightRoom, a lot of plug-ins for CS5, plus a lot more

Any hints ?

Thanks in advanced

Edited by Algot, 09 September 2013 - 11:03 PM.


#2 sknis

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Posted 10 September 2013 - 04:57 AM

Which ThinkPad do you have there are more than one' I count 13 ThinkPads with different processors.. Some meet the minimum specification and some don't. Look here.

Instead of playing a guessing game, please post the results of the dxdiag evaluation of your computer Do this.

PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Laptop - Windows 10

Dell 13 inch convertible.


#3 Algot

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Posted 10 September 2013 - 10:44 AM

I've attached the dxdiag as requested
Hope that can help getting a solution ...

Thanks in advance

Attached Files



#4 grandpabruce

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Posted 10 September 2013 - 11:56 AM

I've attached the dxdiag as requested
Hope that can help getting a solution ...

Thanks in advance


Try setting your DPI Setting to 100% (96 DPI), not the 120% that you have it set to now.

Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

 


#5 sknis

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Posted 10 September 2013 - 12:03 PM

I've attached the dxdiag as requested
Hope that can help getting a solution ...

Thanks in advance

I looked at the dxdiag report and in a quick look your video drivers are very old (in computer age). See if you can get a video chip driver from Levono. Yours is pretty old and may give you a problem Did you have your antivirus active during the install? Some of them sometimes causes all kinds of issues including not allowing some of the registry entries to be made properly. Do this, (link) and then put the disc back into your computer with the antivirus off or paused and see if you have the option to repair (or reinstall). And follow the instructions for your display that Bruce posted.

PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Laptop - Windows 10

Dell 13 inch convertible.


#6 Algot

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Posted 11 September 2013 - 12:41 PM

Same problem .... nothing changed

- Driver updated :
ATI Technologies Inc.
04-05-2012
8.792.5.2000
- DPI set to 100%
- haven't tried the reinstall / repair; the virus protection is 'just' standard Windows Defender, and as no errors or warnings were displayed during installation, I really doubt, that could cause be the problem, but - if you really believe it may solve the problem, I'll give it a try

Anyway, I've just discovered that the latest, free software from (another company) gives a pretty good tool for edit, optimize, cut and merge videos, so I'm thinking whether or not, I really need this +50$ program ...

If I can get it fixed, I'm still in with Roxio

Edited by sknis, 11 September 2013 - 01:09 PM.
Remove reference to a competitive product. Recommendin git is not allowed.






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