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Bonnie Rz

Installation Wants To Uninstall Unidentified Products From My Pc

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Hi. I'm trying to install NXT2 on a windows 7 64 bit pc. I get the message: "Setup has detected products currently on your system that should be uninstalled prior to continuing with the installation. -- If you choose to continue the installation, these products will be uninstalled first. Do you want to continue the installation?" The "products" are not identified. I certainly don't want to uninstall software that I use. Help! Thanks.

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Hi. I'm trying to install NXT2 on a windows 7 64 bit pc. I get the message: "Setup has detected products currently on your system that should be uninstalled prior to continuing with the installation. -- If you choose to continue the installation, these products will be uninstalled first. Do you want to continue the installation?" The "products" are not identified. I certainly don't want to uninstall software that I use. Help! Thanks.

 

Do you have a previous version of Roxio Creator installed, such as NXT or C2012?

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Not even OEM software that came with the computer? Use Windows search and type in 'Roxio".

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Hi, I had checked all my programs, but did this search as you suggested. Nothing showed up in programs, just the word in a couple emails. Any other thoughts?

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Yes, just let it go...

 

It will tell you What it is un-installing when it reaches that point.

 

If it is an OEM program, you will never miss it :lol:

 

If it isn't, seeing the name should remind you what program you bought and forgot about ;)

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I have the same exact problem as BonnieRZ.

Frankly, I am afraid to "Just let it go". How do I know it will tell me what programs it will uninstall? I am quite peeved that Roxio does not give you avenue to ask them directly. This should not be considered your one free technical support question. I have not installed any programs on this new computer.

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I have not installed any programs on this new computer.

 

What new computer (manufacturer and model (complete model number). ? Are you sure that the manufacturer didn't install some programs?

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I have the same exact problem as BonnieRZ.

Frankly, I am afraid to "Just let it go". How do I know it will tell me what programs it will uninstall? .

 

If you are that paranoid, return the program and move on...

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Yes, just let it go...

 

It will tell you What it is un-installing when it reaches that point.

 

If it is an OEM program, you will never miss it :lol:

 

If it isn't, seeing the name should remind you what program you bought and forgot about ;)

 

I have the same exact problem as BonnieRZ.

Frankly, I am afraid to "Just let it go". How do I know it will tell me what programs it will uninstall? I am quite peeved that Roxio does not give you avenue to ask them directly. This should not be considered your one free technical support question. I have not installed any programs on this new computer.

 

You need to slow down and actually read the pop up box's during installation!

 

The installation of NXT2 Pro does list the products to be removed 'Roxio Creator NXT Pro' do you see it listed?

 

post-97-0-44378200-1408365063_thumb.jpg

Edited by cdanteek

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Is there any updates to this thread? I am trying to install NXT5 on a new Windows 10 PC.

I'm getting that 'Products need to be uninstalled' message without a list of what they are.

Has any non-Roxio products been identified by anyone as 'one of those products that need to be uninstalled'?

Has anyone tried to install the product anyway, and if so, does the install later identify specific products that need to be removed?

Thanks.

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You need to slow down and actually read the pop up box's during installation!

 

The installation of NXT2 Pro does list the products to be removed 'Roxio Creator NXT Pro' do you see it listed?

 

 

There are no updates to the thread because it was about NXT 2, and it was completed.

Have another look at the 'Products need to be uninstalled' message, and if necessary, post a screenshot of it in the NXT 5 forum so we can discuss it and help you.

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