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kelleys

Need Installation Key For Creator Gold 6 Education License

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Hi,

 

I purchased a 10 license version of Creator Gold 6 Education online yesterday, to try out on 10 machines before making a decision to roll it out to 2800 machines in our school district. I have ran into a problem though, when we run the installer, it comes up to a box that asks for the installation serial number. The purchase confirmation email I received does not show an installation serial number. I contacted Digital River Sales but they were unable to help, telling me I would need to contact Technical Support. I submitted a help form to Tech Support yesterday but have heard nothing from them.

 

I would really like to get Creator up and running so we can decide whether or not to go with the product or not. What do I need to do or who do I need to contact about getting the installation serial number?

 

Thanks for your help,

Steve

 

PS.. Here is the info that was in the purchase confirmation email.. None of these numbers work when trying to install Creator

 

 

Product SKU: LCRCRG6MLA1 Product Name: Creator Gold 6 Education License ML (5-50) LCRCRG6MLA1 Qty Ordered: 10 Amount: $197.00 CD Key:SubTotal: $197.00

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Hi,

 

I purchased a 10 license version of Creator Gold 6 Education online yesterday, to try out on 10 machines before making a decision to roll it out to 2800 machines in our school district. I have ran into a problem though, when we run the installer, it comes up to a box that asks for the installation serial number. The purchase confirmation email I received does not show an installation serial number. I contacted Digital River Sales but they were unable to help, telling me I would need to contact Technical Support. I submitted a help form to Tech Support yesterday but have heard nothing from them.

 

I would really like to get Creator up and running so we can decide whether or not to go with the product or not. What do I need to do or who do I need to contact about getting the installation serial number?

 

Thanks for your help,

Steve

 

PS.. Here is the info that was in the purchase confirmation email.. None of these numbers work when trying to install Creator

 

 

Product SKU: LCRCRG6MLA1 Product Name: Creator Gold 6 Education License ML (5-50) LCRCRG6MLA1 Qty Ordered: 10 Amount: $197.00 CD Key:SubTotal: $197.00

 

I have never heard of your program. You will have to contact Roxio with that kind of problem. We are just users of the standard, retail software and have no information about licensed software such as yours.

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I have never heard of your program.

 

I'm familiar with it

post-208-0-94783800-1389875068_thumb.jpg

 

However it's a Volume Licensing program and you will need to contact them - perhaps through one of the methods at the bottom left of the above page - or through the contacts you used when you bought it. As myguggi said, none of we users can help with this one.

 

Regards,

Brendon

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I have called the phone numbers listed and left messages for a callback. No one ever calls me back though. I think we are going to process a refund on this product and go with something else.

 

Thanks for your help!

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Try this number 877-682-6735. Its for the Sales group, but maybe they can help you.

 

Good luck.

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