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Nermalfan

Easy Vhs To Dvd 3 Plus No Longer Works

Question

I purchased this product a month ago and it was working fine, now suddenly for the past few days I get this error message every time I try to launch it. No solution was found.

 

ErrorMessage_zps2e715159.jpg

 

 

I tried uninstalling/reinstalling, and unplugging the capture usb and running the repair. In the device manager it lists Roxio Video Capture USB twice for some reason and doesn't show USB 2861 Device.

 

DeviceManager_zps113495e8.jpg

 

I have:

 

Microsoft Windows 7 Home Premium

Dell Inspiron 620

Processor Intel® Core™ i5-2310 CPU @ 2.90GHz, 2901 Mhz, 4 Core(s), 4 Logical Processor(s)

 

I went to get support from Roxio and found they charge $25 for it. What on Earth for?

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17 answers to this question

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Your Device Mangager is 'normal', what you see depends on your OS as well as which device you have ;)

 

post-39730-0-71808600-1390153302_thumb.jpg

 

post-39730-0-63881200-1390153323_thumb.jpg

 

Next step would be to d a proper repair:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your Roxio Video Capture Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Let us know what that does ;)

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Hi, sorry for not getting back to you sooner. I unplugged the capture device, turned everything off, ran the repair, and rebooted. I'm still getting the same error message.

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Do the Repair again, sometimes it take 2 or 3 attempts.

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So much for the 'short form' :lol:

 

This is extensive, but it what I suggest...

 

Unplug your Roxio Video Capture Device and put it aside until you are completely finished.

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

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I'm also getting the Roxie... has stopped working error. I opened Event Viewer - Windows Logs - application and found the following:

 

Log Name: Application

Source: Application Error

Date: 1/21/2014 10:57:27 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: Pxxx

Description:

Faulting application name: EasyVHS2DVD.exe, version: 3.0.1.18, time stamp: 0x500ec456

Faulting module name: DSProjectData.dll, version: 3.0.0.73, time stamp: 0x501f6d29

Exception code: 0xc0000005

Fault offset: 0x00026de6

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-01-22T04:57:27.000000000Z" />

<EventRecordID>63052</EventRecordID>

<Channel>Application</Channel>

<Computer>Pxxx</Computer>

<Security />

</System>

<EventData>

<Data>EasyVHS2DVD.exe</Data>

<Data>3.0.1.18</Data>

<Data>500ec456</Data>

<Data>DSProjectData.dll</Data>

<Data>3.0.0.73</Data>

<Data>501f6d29</Data>

<Data>c0000005</Data>

<Data>00026de6</Data>

</EventData>

</Event>

 

Does this make sense to anyone?

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I have the newest device and entry in device manager is same. I have uninstalled/ re-installed 3 times. Kaspersky: 1.) on 2.) paused 3.) exit app verified in task manager. I've attempted repair twice. Have not been given the opportunity to update. Sound Editor appears to be working and attempted to update but received error message server was down. Moving on to post #6.

 

I'm running a CyberPower PC Fang III in an Azza Tower case

Operating System: Windows 7 Home Premium 64-bit SP1

CPU: Intel Core i7 3930K @ 3.20GHz

Sandy Bridge-E 32nm Technology

RAM: 16.0GB DDR3 @ 666MHz (9-9-9-24)

Motherboard: ASRock X79 Extreme4 (CPUSocket)

Graphics: Samsung LED monitor 23A550H (1920x1080@60Hz)

3072MB ATI AMD Radeon HD 7900 Series (ATI AIB)

Storage: 1863GB ATA ST2000DM001-9YN1 SCSI Disk Device (SATA)

111GB ATA OCZ-AGILITY3 SCSI Disk Device (SSD)

Optical Drives: HL-DT-ST BDDVDRW UH12LS29 SCSI CdRom Device

Audio: Realtek High Definition Audio

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Programs simply don't break...

 

There is an issue with your PC that is the cause of this. I have no idea what that is but until it is eliminated it isn't going to change.

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I must agree with you that programs don't "break", but since Easy VHS to DVD3 plus DID WORK and I DID use to capture, edit and burn to DVD, 5 VHS pre-recorded tapes on 18 Nov 2013. Combine that with the fact that with my original install I had to contact tech support to get the program to play nice with Windows (and believe me I'm kicking myself because I didn't take better notes) and I suspect something as simple as a Windows update has caused the problem.

 

I have tried the above suggested fixes and more with no success. Question: Is there a way to have the system list/log what steps/launches or occurring to see specifically where/which part of the program is not working? What does the event viewer line referring to the Faulting Module Name: DSProjectData.dll mean? I need this program to work. My Dad has had a stroke and is frustrated because he can't be as active now. He has several vhs tapes of steam trains (movies & documentaries) I would like to transfer to DVD to help distract him and occupy his time.

 

Edited to get rid of the information that was not conducive to helping solve the problem. (And to reduce the thread by a couple of pages.)

Edited by grandpabruce

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Already have. Thanks for taking the time to try and help. I learned a lot about computers before I retired from the Air Force, but evidently not enough. Will follow up if I have any success.

 

thanks again

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Had same issue, even tried the "Advanced Uninstall" from a 3rd party software. After tying to reinstall, fresh, but NO reboot, it came up normally, but I didn't try to do anything with it. instead, I rebooted, came back in, found TWO install dates, 1/10/2014 and 2/11/2014 in the ...[logged in account]\appdata\local\Corell_corporation folder. deleted the old one, 1/10/2014 and edited the newer USER.CONFIG file with Notepad and found the "Last Project Name" value, and made the space between <value></value> to be nothing...much like it I typed. The program, no mater how hard one might try, seems to want to hang onto that last bit of info, so, start the program again, Use the FILE menu and delete any old projects, **THEN** IMPORT the project again. Should work for others as well, preferably before going through all the uninstall, reinstall, clear, wipe nonsense , might even work without ever uninstalling if you wipe the CONFIG file empty on the value of "Last Project" as NULL..... blank as above.

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Had same issue, even tried the "Advanced Uninstall" from a 3rd party software. After tying to reinstall, fresh, but NO reboot, it came up normally, but I didn't try to do anything with it. instead, I rebooted, came back in, found TWO install dates, 1/10/2014 and 2/11/2014 in the ...[logged in account]\appdata\local\Corell_corporation folder. deleted the old one, 1/10/2014 and edited the newer USER.CONFIG file with Notepad and found the "Last Project Name" value, and made the space between <value></value> to be nothing...much like it I typed. The program, no mater how hard one might try, seems to want to hang onto that last bit of info, so, start the program again, Use the FILE menu and delete any old projects, **THEN** IMPORT the project again. Should work for others as well, preferably before going through all the uninstall, reinstall, clear, wipe nonsense , might even work without ever uninstalling if you wipe the CONFIG file empty on the value of "Last Project" as NULL..... blank as above.

 

I haven't got a clue what your post is supposed to accomplish, in fact I can't even follow what you are doing.

 

BTW, that Corel folder you mention has nothing to do with VHS2DVD 3

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I had the exact same issue as the OP, and fixed it. It was very frustrating though and the fact the approach I took worked really doesn't bode well for this software.

 

In common with much software that wasn't written for Windows 7 64-Bit, the installer basically creates tons of dll files and registry entries for directories that.... either A it doesn't have the right user permissions to access, or B that it thinks are in C:\Program Files\ rather than C:\Program Files (x86)\

 

Restarting the computer isn't necessary. Run everything as Administrator. Copy the install files onto the local PC. Take Ownership of everything.

Compatibility mode for everything wants to be Windows XP SP2, but the setup.exe stupidly checks the version so that still has to be run in Windows 7 compatibility.

 

When(if?) the software finally runs, DO NOT INSTALL UPDATES if prompted to do so, as when it installs the latest version it breaks some other dependency it has, without giving any error messages at all and you have to uninstall and start again.

 

Install the "Take Ownership" registry hack if you don't already have this.

Take Ownership of the directories the software is installed to (and the ones it thinks it's installed into).

 

After installing (or reinstalling), go to C:\Program Files (x86)\Roxio Easy VHS to DVD 3\ and search for .dll files. Put all the dll files into a folder on the desktop.

There might have been some other directories as well - basically find all the dll files, wherever they are, and put them into one folder.

Paste all the dll files in the folder into the equivalent location in C:\Program Files\Roxio Easy VHS to DVD 3\, i.e. the places where the installer would have put them if you were using 32-bit windows

Also paste all the dll files in the folder into C:\Windows\System32\

 

There are about 200 dll files in total, sorry I didn't keep much track of which ones are needed or where they need to be. The software only gives error messages for some of them, but it needs others that it doesn't give any errors for.

 

Unbelievably, as you go through this process, it does change the error messages that appear when you try to run the program. So somewhere along the line, I guess either the installer has put some of the dlls in the wrong place, or the registry keys it has made for them are pointing to the wrong places.

 

Once the dlls were back in place, it suddenly changed to giving a different error about missing Registry files. That could then be fixed with the Repair tool as described above.

 

===

 

2+ hours isn't a reasonable length of time for it to take to install a piece of off-the-shelf hardware

if your installer requires anti-virus and firewall to be switched off, that is never a sensible or acceptable thing to do and what you should be doing is telling the user which files or directories their antivirus needs to ignore

put all the files used by the installer on the DVD rather than sticking them into a .msi, this would have made it much easier to ctrl-f and get all the .dll files

64-bit windows puts everything in different places from 32-bit windows, and due to user account control the user and installer won't necessarily have read/write privileges over any of the directories

roll-back isn't a feature that installers should EVER have (especially if it can be triggered by the installer bumping into a directory that it doesn't have read/write privileges for)

your product is a physical object, so you should make it possible for your video-capture software to be substituted out of easily if it doesn't agree with a particular PC

Edited by evild4ve

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Actually that is Very Poor advice :huh:

 

Programs compiled for 32 or 64 bit have the SAME files and make the same Registry entries :huh: (small differences exist in file contents and locations based on 32 or 64 bit requirements)

 

While 32 bit compilations do go into the X86 Folder it is these multiple Registry entries that supply the calling 'hooks' to the proper file locations...

 

This is nothing NEW! The compile choices were available for 8 & 16 bit, then 16 & 32 bit and currently 32 & 64 bit.

 

Turn Off AV??? ALWAYS been that way... If you want to take a chance that an overzealous av program will mistake and block part of an install, be my guest! We call that a self inflected wound :lol:

 

Administrator vs Minion Privileges... Those are OS limitations that the vast majority WELCOME :wacko:

 

In business, government or even as a parent, do you really want to allow Anyone to be able to load Anything onto your PC/Network :o

 

Lastly one should never, EVER run any 3rd party program to do something that effects your OS!!!!!!!! This includes Registry Cleaners or anything that claims it can "improve" anything :P

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