5 replies to this topic

[Ed Mills]

I have an ASUS P5WD2 and an ATI All-In-Wonder X600Pro running Windows XP Pro SP2. RealTek audio. All MS critical patches are applied. DirectX is current. ATI driver and MultiMedia are current. I'm trying to run Easy Media Creator 8.05 (Just patched Thursday Sept 9). I've applied the fix in http://forums.suppor...?showtopic=2334.

When I try to run EMC it gets as far as brining up most of the home window and then reboots.

Any Ideas?

Thanks, Ed

[sknis]

Ed Mills, on Sep 8 2006, 03:09 PM, said:

I have an ASUS P5WD2 and an ATI All-In-Wonder X600Pro running Windows XP Pro SP2. RealTek audio. All MS critical patches are applied. DirectX is current. ATI driver and MultiMedia are current. I'm trying to run Easy Media Creator 8.05 (Just patched Thursday Sept 9). I've applied the fix in http://forums.suppor...?showtopic=2334.
When I try to run EMC it gets as far as brining up most of the home window and then reboots.
Any Ideas?
Thanks, Ed

Did it work right before the update?  Try a Windows/Control Panel/Add remove programs/repair to se if that will help.  Did you have your antivirus off when you installed the program?

[Ed Mills]

sknis, on Sep 8 2006, 03:03 PM, said:

Did it work right before the update?  Try a Windows/Control Panel/Add remove programs/repair to se if that will help.  Did you have your antivirus off when you installed the program?

Before the video update it had some trouble. I could launch the Roxio components individually, but not the home app. After the update, none work.

[sknis]

Ed Mills, on Sep 9 2006, 02:09 PM, said:

Before the video update it had some trouble. I could launch the Roxio components individually, but not the home app. After the update, none work.

Well you answered one of the three questions/suggestions I gave you.  
Did you have your antivirus running during the install? That could cause problems with a good install; all software is that way but some will install OK even if the anti-virus is on; depends on a lot of factors.
Did you try the repair/re-installation?

New : Did you buy the discs or the download? You might want to try uninstalling and then reinstalling from scratch (with anitvirus and anti-malware off.)
Search for the term "DAO" on the boards; some people have to remove that to get things to work properly. It does not affect operation of the ATI card.

Edited by sknis, 10 September 2006 - 03:47 AM.

[Ed Mills]

sknis, on Sep 10 2006, 04:41 AM, said:

Well you answered one of the three questions/suggestions I gave you.  
Did you have your antivirus running during the install? That could cause problems with a good install; all software is that way but some will install OK even if the anti-virus is on; depends on a lot of factors.
Did you try the repair/re-installation?

New : Did you buy the discs or the download? You might want to try uninstalling and then reinstalling from scratch (with anitvirus and anti-malware off.)
Search for the term "DAO" on the boards; some people have to remove that to get things to work properly. It does not affect operation of the ATI card.

OK, So here's what I tried next with no anit-virus/anti-malware running at any time.

- Remove DAO via control pannel
- Remove 4 Roxio components via CP (DVD, MP3 encoder, content, Suite)
- Reboot
- Install EMC 8 from retail disc - Complete option
- Reboot
- Try to run Roxio Home --> Causes reboot
- Install EMC 8.05 update
- Reboot
- Try to run Roxio Home --> Causes reboot

NOTES:

This machine has an unusual drive configuration:

e: The hard drive (Single logical drive mirrored in HW)
f: DVD drive: Not a burner
g: Plextor PX-716A: Listed as supported on Roxio site.

c:,d:,i:,j: A SanDisk 8-in-1 flash reader with no cards in
h: A zip drive with no disk in

I'll try Roxio without the SanDisk in a moment and post if that helps.

Thanks,
Ed

[Ed Mills]

Roxio support just suggested going to msconfig and disabling all the startup items.

It didn't change anything.