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Cajun75

Easy Vhs To Dvd Product Key

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What product do you have? The one in this forum has been out of production over a year now :huh:

 

What Exactly does it say?

 

In any case, get a magnifying glass and make absolutely sure you aren't mistyping ;)

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If the message is an invalid key read this:

 

Issue: Invalid CD key error message during installation

 

Resolution:

  • Verify there is no typo and no mix up with the letter O and number 0, S and 5, B and 8 etc. Also, CD key for most Roxio products is 17 characters long.
     
  • Make sure the computer is connected to the internet.
     
  • If installing from disc, try copying files from the disc to a folder on the hard drive then installing from hard drive.

Edited by sknis

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If you followed the suggestions in Post #3 and they did not help , follow the instructions in Post #4.

 

.

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Having activation issues with Roxio Easy VHS to DVD. Getting the dreaded "Product not activated" message. Purchased software at Staples. Sent message to Ralf but not sure where to look for my reply.

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Scroll to the top of this page, on the right, you will see a envelope post-68-0-92985300-1424389669_thumb.png it will turn RED when he responds, be patient.

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I purchased apparently a used older version for PCs of the Roxio VHS to DVD... I got it off ebay because it seemed to be a bargain and a neet way to transfer my old VHS's... and it had the brand "roxio" on it... a brand I know to make good products. The hardware looks like it's never been out of the package. I got everthing down to the manual but the DVD was in a plain white envelope.

 

I think it's safe to say that there's plenty of these.. like what I have... out there that the product key wasn't saved since it was not stamped on the DVD or included in the manual. VHS is obsolete so they convert their VHS's and they are done with the kit. It's perfectly good hardware and DVD with software but all is completely useless without a product key.

 

What would be the point of Roxio not helping someone that didn't register or wasn't the original owner? I'd like to think Roxio would be helpful with such a simple request as it would reflect kindly on the company. You still need the hardware so it's not like the software is pirated if one is in ownership of the OEM disk, box and hardware...

 

I PMed Rox-Ralf a request for help making my purchased useful. I will post how it goes. Not sure where else to go with this.

I took a pic of the kit I got and put it on my server so you can view it:

 

vhs2dvd.jpg

 

http://schmetzer.com/vhs2dvd.jpg

Edited by heybob

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heybob, I agree, it would be a nice gesture on Roxio's part, but the original purchaser should have provided you with the CD Key. For Roxio to provide you with a key for a product you didn't buy from them deprives them of a legitimate sale. None of the money you sent to the original purchaser goes to Roxio. That would be their point of not helping you out. Your purchase of their hardware second-hand provides no incentive to Roxio.



You can go back to the person you bought it from, and ask them for the key, and if they registered it with Roxio, all they'd need is to sign on and retrieve the key and send it to you.

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Thank you for your reply... the original seller was most likely not the original owner and says he does not have the key and didn't realize it needed one. The seller was a wholesaler that sells bulk goods like a "Goodwill". I am old vietnam vet, not well, on a fixed income and found this product at a resonable price... at least I thought. Sound like I might as well have thrown the money away. Indeed I can tag seller with a negative or force a return but I honestly didn't expect Roxio to have a problem with such a simple request. I already see why people need to come up with creative fibs... there's definately a sense of resistance to help in such a case.

 

I'm sorry to hear Roxio needs an "incentive" to help me... but there is one... it shows the company helps people. I'd kindly make the point that, in my opinion, the "incentive" was already recieved when the package originally sold years ago.

 

If I buy a new car from GM, I own it... when I sell it, the new owner owns it and GM doesn't get a cut just because the product was sold used. Just a perspective... I'm not asking for much... just the ability to use this package. I understand not handing out keys to software that can be pirated but this software is useless without the associated hardware.

 

At the very least they could offer a product key for a nominal fee... but again this is not just software... it's a software and hardware package that was bought and paid for years ago.

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You're correct about your car analogy. But if you sell your car, and it has an expensive "chipped" key, and you don't give him the key(s), GM is NOT going to simply give him a key out of the kindness of their heart just because he bought a used car. They will charge him the cost of the new key, probably $50-$90. True, a trifling cost compared to a new car, but again, there is no incentive for them to "give him" a new key.

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You're correct about your car analogy. But if you sell your car, and it has an expensive "chipped" key, and you don't give him the key(s), GM is NOT going to simply give him a key out of the kindness of their heart just because he bought a used car. They will charge him the cost of the new key, probably $50-$90. True, a trifling cost compared to a new car, but again, there is no incentive for them to "give him" a new key.

Nice... key... clever. But I'm looking for an email with numbers and letters to make software work... not a physical piece of hardware that cost more than a little bit of someone's time.

 

Let me try this differently... stay in the world of computers..

 

you buy a video card that comes with the software needed. You loose the software.. does it matter? Not usually as the company provides legacy support and even an easily accessable link to currnet or latest software needed to make the hardware work. The hardware is always of some value if the company that sells it provides an easy way for software to be downloaded for it. The viewpoint you seem to have is the value is in the software and not the hardware. Typically when a company makes hardware, it doesn't charge if you need to replace the software needed to run it.

 

See how far Nvidia gets if they charge for replacing or even upgrading the associated software needed for the hardware to work. Personally, in this case where hardware is the tangable product, I don't think keys should be needed... the key is the hardware. Just my humble opinion...

Edited by heybob

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Thank you for your reply... the original seller was most likely not the original owner and says he does not have the key and didn't realize it needed one. The seller was a wholesaler that sells bulk goods like a "Goodwill". I am old vietnam vet, not well, on a fixed income and found this product at a resonable price... at least I thought. Sound like I might as well have thrown the money away. Indeed I can tag seller with a negative or force a return but I honestly didn't expect Roxio to have a problem with such a simple request. I already see why people need to come up with creative fibs... there's definately a sense of resistance to help in such a case.

 

I'm sorry to hear Roxio needs an "incentive" to help me... but there is one... it shows the company helps people. I'd kindly make the point that, in my opinion, the "incentive" was already recieved when the package originally sold years ago.

 

If I buy a new car from GM, I own it... when I sell it, the new owner owns it and GM doesn't get a cut just because the product was sold used. Just a perspective... I'm not asking for much... just the ability to use this package. I understand not handing out keys to software that can be pirated but this software is useless without the associated hardware.

 

At the very least they could offer a product key for a nominal fee... but again this is not just software... it's a software and hardware package that was bought and paid for years ago.

 

 

Welcome home heybob. The AO, used over there, has taken me down in the past 5.5 years.

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heybob, Did you try sending a private message to Rox-Raf as discussed above? No promises buthe may be able to help.

 

Since that is an old program, it may not even be compatible with your computer.

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Your picture looks like the first version hardware and it may not work with Win7 or newer... I haven't been able to pin that down but I have 2 systems that no longer recognize that hardware.

 

RVN 66-67, INF

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Nice... key... clever. But I'm looking for an email with numbers and letters to make software work... not a physical piece of hardware that cost more than a little bit of someone's time.

 

Let me try this differently... stay in the world of computers..

 

you buy a video card that comes with the software needed. You loose the software.. does it matter? Not usually as the company provides legacy support and even an easily accessable link to currnet or latest software needed to make the hardware work. The hardware is always of some value if the company that sells it provides an easy way for software to be downloaded for it. The viewpoint you seem to have is the value is in the software and not the hardware. Typically when a company makes hardware, it doesn't charge if you need to replace the software needed to run it.

 

See how far Nvidia gets if they charge for replacing or even upgrading the associated software needed for the hardware to work. Personally, in this case where hardware is the tangable product, I don't think keys should be needed... the key is the hardware. Just my humble opinion...

 

Trust me, I'm well into the world of computers. They're my job.

 

As for your driver analogy, I like it, and I'm rethinking my position, though the software package provided with the hardware does do a little more than simply "let you use it." And if someone did create a separate package to use that hardware, then I would indeed expect the drivers to be free. You're right there. But the capture package is slightly more than just the drivers. Printer drivers don't let you edit a document or photo, they provide the means for the editing package to print. So I won't concede all of your point, but it's an excellent argument. And for a printer, Epson also hopes for residual income on the consumables. Now that I think of it, you're also right that some printer packages do come with rudimentary editing applications (I just don't use them). So, yes, I'm good with a free install key. Thanks for the perspective.

 

Looking at your picture, I believe that's the same hardware I have, and it works fine with Windows 7, though I'm using it with Creator 2012.

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I think all of these analogys, I think they are irrelevant!

 

A manufacturers "policy" is what They say it is and that contract was made between the original purchaser and Roxio.

 

I have seen some dozys thru the years! - one of my favorites stated that if I wrote commercial software with their compiler I needed to contact them for a royalty schedule... My choice was to agree or return the product.

 

Car analogies don't even come close to that! If a mechanic buys a wrench at Sears, he is not indebted to them for part of his paycheck.

 

Your beef is only with the seller, because he did not make sure the product was as represented.

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Good point... but is there a poilcy? I don't see one anywhere in the manual or box.. the only thing I'm missing is the product key so if there's a policy.. I don't see it in the package.

Yes it's pointless to go back and forth. It just comes down to

If there's a policy.. share it, show me where it is

 

All roads explored led to Roxio support.. so here I am. Will admin show me a policy, or consider to share a product key so I can use this package? or not? Fair enough isn't it?

 

On a side note... since my assumption is that I'm not likely to get help here..

can somoene confirm that Roxio VHS to DVD 3 software work with the older hardware? It looks like version 3 upgrade can be bought for $15.99

 

post-127884-0-23891300-1441986358_thumb.jpg

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Well I heard from Ralf. Ouch... I'm assuming his 1 sentence "the product key is on the sleeve if you got it from a valid reseller" is not a good sign. I was clear about the situation... I wasn't asking where I can find the key.. I did try again but I'm not getting my hopes up.

 

It's older used hardware... I'm sad to see it's likely to end up in the trash... unless someone wants it.. PM me and I'll send it free. I'm not an "authorized reseller" and there's no product key... BUT you can have it free and I'd rather spend a couple bucks to ship it to someone that can use it rather than see it thrown away

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Welcome home heybob. The AO, used over there, has taken me down in the past 5.5 years.

Off topic but... Amen to that brother..... I hope they are at least paying you benefits.. how bout coming home eating AO over there and then getting poisened even more at Camp Lejueune ... the drinking water was highly toxic at Camp Lejuene almost 40 years... surviving overseas to come home to being poisened on your home land:

http://www.lejeunecontamination.com/

it's some messed up stuff. We put out lives on the line for our country. I can't work anymore and count every penny :(

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heybob, Did you try sending a private message to Rox-Raf as discussed above? No promises buthe may be able to help.

 

Since that is an old program, it may not even be compatible with your computer.

I did try Ralf... he was not willing to help with a product key. I was really hopeful... I didn't spin a web of excuses.. just told the truth... someone lost the sleeve and it's not obvious you need a key till you get it home. I have a Windows XP Pro machine I was going to run it on.. but I'm not out dated.. I have Win 7 too.. no 8 or 10 yet... I'll prob hop over 8. I guess I can buy vhs to dvd 3 but no chance of getting activation help on the version one I hold. I'll assume used Roxio products are a risky venture in the future..

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heybob, I know I sound like a worn out record, but since you got it off ebay, even if the seller didn't know you needed a CD Key, basically, they sold you a defective product and they should be willing to refund your money. You could also take it up with ebay, or your credit card company if you paid by credit card (even through paypal).

 

I don't think it should matter that they don't know that you need the CD Key, it's basically, "not as advertised." Essentially, it didn't come with the software.

 

I don't know if Easy VHS to DVD 3 supports the older device, but what you show above is the "Upgrade" package for Easy VHS to DVD 3, which I believe requires that you already have the basic package installed.

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You are indeed kicking a dead dog.. I know all about how to work over an ebay seller if I need to.. but it made perfect sense to give Roxio Support a try.. what did I have to loose?

 

Ralf has informed me that I can buy that package (v3 upgrade) and it should work fine and should be compatible with the older hardware... this was his comment to me, in full knowledge that I had everything from the version 1 except a product key. So who's right... you or him?

Edited by heybob

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You are indeed kicking a dead dog.. I know all about how to work over an ebay seller if I need to.. but it made perfect sense to give Roxio Support a try.. what did I have to loose?

 

Ralf has informed me that I can buy that package (v3 upgrade) and it should work fine and should be compatible with the older hardware... this was his comment to me, in full knowledge that I had everything from the version 1 except a product key. So who's right... you or him?

 

 

According to the website you need the previous version (VHS2DVD) to be eligible for the upgrade price. I assume that means it must have been registered in your name

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