20 replies to this topic

[Kevin Brown]

I don't know where this goes, because I don't see a forum for Roxio Creator Plus.  (I have version Roxio Creator Plus - Dell Edition, Build: 2.4.32a)  Roxio RecordNow Audio, Version: 2.0.4, Build: 204B28C, RCP





I want to burn at 4x or 8x and the software won't let me but the drive says it should be able to do that..  How do I fix this?  Thanks.

[grandpabruce]

Kevin Brown, on Sep 9 2006, 06:54 PM, said:

I don't know where this goes, because I don't see a forum for Roxio Creator Plus.  (I have version Roxio Creator Plus - Dell Edition, Build: 2.4.32a)  Roxio RecordNow Audio, Version: 2.0.4, Build: 204B28C, RCP


I want to burn at 4x or 8x and the software won't let me but the drive says it should be able to do that..  How do I fix this?  Thanks.

There are no forums for Dell versions of the software.  If you have Creator Classic with that version, use it instead of the Sonic software, which RecordNow is.

If it isn't holding your 4x selection, like you have shown in your upper screen, I have no clue what you need to do.  Make sure that your firmware is up to date, but I am not sure that that will solve your problem.

Edited by grandpabruce, 09 September 2006 - 05:01 PM.

[tbrewst]

One screen is a Windows screen and the other is a Roxio.They shouldn't have any thing to do with each other.If your Roxio program isn't showing all the speeds do as Bruce says and try updating your firmware and see if that solves the problem.

[grandpabruce]

tbrewst, on Sep 9 2006, 09:06 PM, said:

One screen is a Windows screen and the other is a Roxio.They shouldn't have any thing to do with each other.If your Roxio program isn't showing all the speeds do as Bruce says and try updating your firmware and see if that solves the problem.

I thought that the first screen was a Windows screen, but since I have no clue about basic software that comes on Dell computers, I did not say anything.

The fact that the OP didn't explain the screens did not help.  At any rate, I would suggest asking Dell.

[tbrewst]

Agreed.Either way,their drive,their OEM software.

[Kevin Brown]

It's a Dell PC, but it's Roxio's software.  (I did ask Dell, and they sent me another CD to install, but nothing changed.  Also, I had version 6 or so of Sonic's RecordNow on my last PC (before Roxio bought them or before Sonic bought Roxio), and it worked correctly.  Plus, I just happened to check Microsoft's Media Player, and it allows slower speeds too.  It refers to the Recording tab on the Properties box of the drive itself ... like it's supposed to.)

I did upgrade the drive's firmware, E111 to E113, but nothing changed.

For some reason, the version of Roxio Creator Plus can't see what speeds it can burn at.  I had really good luck with Sonic's RecordNow on my last PC, that's why I'm trying to get the Roxio version to work on my new one.

[sknis]

Kevin Brown, on Sep 10 2006, 02:44 AM, said:

It's a Dell PC, but it's Roxio's software. (I did ask Dell, and they sent me another CD to install, but nothing changed. Also, I had version 6 or so of Sonic's RecordNow on my last PC (before Roxio bought them or before Sonic bought Roxio), and it worked correctly. Plus, I just happened to check Microsoft's Media Player, and it allows slower speeds too. It refers to the Recording tab on the Properties box of the drive itself ... like it's supposed to.)

I did upgrade the drive's firmware, E111 to E113, but nothing changed.

For some reason, the version of Roxio Creator Plus can't see what speeds it can burn at. I had really good luck with Sonic's RecordNow on my last PC, that's why I'm trying to get the Roxio version to work on my new one.

Why do you need to burn at a slower speed with a new burner?  Have you tried burning at the higher speed?  When it is burning, what speed does it actually burn at?

[tbrewst]

This by itself says that it is a Dell version of the software (I have version Roxio Creator Plus - Dell Edition, Build: 2.4.32a).Once the software is tweaked by a hardware manufacturer it becomes OEM software and hence their problem.

It doesn't suprise me that WMP can burn at the slower speeds.The first screen you show is a Windows drive properties screen and it shows the slower speeds.Something either with that drive or the Dell version of that software is not detecting the correct speeds.

[Kevin Brown]

tbrewst, on Sep 10 2006, 07:46 AM, said:

... Something either with that drive or the Dell version of that software is not detecting the correct speeds.

Bingo.  I don't think it's a drive problem because the slower speeds are shown in the Properties box.  Hence, it's a software problem.    I get the same story: because it's a "Dell edition", I should expect support from Dell but not Roxio.  But who wrote it?  Roxio, not Dell.

I might try and find an older version of Sonic's RecordNow.  It did work on my old PC.

Added: found the install CD for Sonic's RecordNow 6.5.  Installed it.  It's doing the same thing.  Max or 48x.  So it's probably not the software, but maybe how the software is querying the drive for the speeds available.  I will keep bugging Dell unless anyone else has an idea.  


I want to burn at 4x or 8x because a slower speed burn usually improves readibility on the widest variety of readers.  I've always done it, and have never had a problem with a disc being unreadable.  And this includes car players, and a couple of boom boxes among lots of DVD players.

Edited by Kevin Brown, 10 September 2006 - 11:05 PM.

[tbrewst]

Kevin Brown, on Sep 11 2006, 12:18 AM, said:

I get the same story: because it's a "Dell edition", I should expect support from Dell but not Roxio.  But who wrote it?  Roxio, not Dell.

Yes,we have told you that but we don't work for Roxio.We're users just like you,trying to help other users.
Try going into Device Manager and deleting the drive.Once you do this reboot your machine.On reboot the drive will be redetected by Windows and hopefully the software.

[Larry]

Kevin Brown, on Sep 11 2006, 01:18 AM, said:

................Added: found the install CD for Sonic's RecordNow 6.5. Installed it. It's doing the same thing. Max or 48x. So it's probably not the software, but maybe how the software is querying the drive for the speeds available. I will keep bugging Dell unless anyone else has an idea. ......................

From what you described, it's the drive's firmware that is the problem, as both programs offer speeds the drive returns when it's queried. It's not offering the other speeds for the media that's in it because the firmware is reporting it doesn't support them for the media that's in it. Either try another brand of media or let Dell know about the firmware problem you are having.

[jeanrosenfeld]

The first screen (drive properties recording tab) applies if one uses the native XP method of copying files to a CD R/RW disk (it doesn't recognise DVDs). I don't think it is relevant to setting the burning speed if some software (whether Roxio or other) is used instead.

[Larry]

jeanrosenfeld, on Sep 11 2006, 04:55 PM, said:

The first screen (drive properties recording tab) applies if one uses the native XP method of copying files to a CD R/RW disk (it doesn't recognise DVDs). I don't think it is relevant to setting the burning speed if some software (whether Roxio or other) is used instead.

I believe you are correct. Excellent observation. The rest of us seemed to have missed that fact. Thanks for pointing that out.

[Kevin Brown]

jeanrosenfeld, on Sep 11 2006, 02:55 PM, said:

The first screen (drive properties recording tab) applies if one uses the native XP method of copying files to a CD R/RW disk (it doesn't recognise DVDs). I don't think it is relevant to setting the burning speed if some software (whether Roxio or other) is used instead.

I agree.  But I keep thinking that if those slower speeds are available in the Properties box, they should be available to the software too.  ??  And then if the Properties box speed would "override" what's in the software.  (That's a simple test that I haven't tried yet.)

Not a question of media.  I can check the speeds on my old PC and new PC without any disc in the drive.  (Although one person said I should put a disc in there, and maybe the choices would change.)

I will try deleting the drive, and then see what happens when XP autodetects it and reloads the firmware.  I am not hopeful that will do it though.  I have seen a bunch of other's complain about this drive and this problem too.

I have come across sort of a bootleg version of firmware that I could try (I can always go back if it doesn't work), and one person mentioned checking (and possibly upgrading the ASPI layer).  But I didn't have to mess with the ASPI layer at all on my last PC.  (But 2 PC's ago, with Win Me, I did.)

I do appreciate the suggestions.  

[Larry]

Kevin Brown, on Sep 11 2006, 07:23 PM, said:

I agree. But I keep thinking that if those slower speeds are available in the Properties box, they should be available to the software too. ?? And then if the Properties box speed would "override" what's in the software. (That's a simple test that I haven't tried yet.)

Not a question of media. I can check the speeds on my old PC and new PC without any disc in the drive. (Although one person said I should put a disc in there, and maybe the choices would change.)

I will try deleting the drive, and then see what happens when XP autodetects it and reloads the firmware. I am not hopeful that will do it though. I have seen a bunch of other's complain about this drive and this problem too.

I have come across sort of a bootleg version of firmware that I could try (I can always go back if it doesn't work), and one person mentioned checking (and possibly upgrading the ASPI layer). But I didn't have to mess with the ASPI layer at all on my last PC. (But 2 PC's ago, with Win Me, I did.)

I do appreciate the suggestions.

Shouldn't have to do amything related to the ASPI.
Those speeds that Windows shows for CD discs, has nothing to do with where this software gets that information from for CD or DVD disc's. Those would be used strictly by Windows. As mentioned earlier, Roxio's software "asks the drive" what it is capable of, by querying it's firmware, then offers those options to you. I don't know if it's part of that OEM version you have, but if you open up the Creator Classic app, see if there is a Tools -> Disc and Device Utility menu option. If there is that should show you the information your drive is reporting to the software.

[Kevin Brown]

I keep thinking that Windows and Roxio's software should both be asking the firmware at what speeds the drive can burn though.

I don't have the Creator Classic app, but I found a way to improve things.  If I put a 24x CD-R in the drive, I now get down to 16x as a choice in the Roxio software.  In the older Sonic RecordNow version, it now shows down to 40x.    So I guess the newer rev is more compatible with the drive.  I always liked to burn at 1/4 to 1/3 of the max speed.  Maybe 2/3's will have to do.

Edited by Kevin Brown, 11 September 2006 - 10:43 PM.

[cdanteek]

Kevin Brown, on Sep 12 2006, 01:42 AM, said:

I keep thinking that Windows and Roxio's software should both be asking the firmware at what speeds the drive can burn though.

Why don't we download a disc identifier tool. That will tell us what the media and
the drive have for avaliable write speed descriptors!

If it shows like below the software is the problem!

dvdinfopro

dvd.identifier

Nero CD-DVD Speed V4.51.1

Nero CD-DVD Speed: Disc Info
Basic Information
Disc type:       : DVD+R
Book Type        : DVD+R
Manufacturer:    :  unknown
MID              : YUDEN000 T02 (000)
Write speeds:    : 4 X - 6 X - 8 X - 12 X
Blank Capacity   : 4.38 GB
                  : 4482 MB
                  : 4700375040 bytes
Extended Information
Layers           : 1
Write strategies : 4 X
Disc Status      : Empty
Raw Data
Physical Format Information (00h)
0000 - A1 0F 02 00 00 03 00 00 00 26 05 3F 00 00 00 00 - .........&.?....
0010 - 00 00 03 59 55 44 45 4E 30 30 30 54 30 32 00 38 - ...YUDEN000T02.8
0020 - 23 54 37 10 02 4E 72 02 8C 63 16 16 0B 0B 0A 0A - #T7..Nr..c......
0030 - 01 19 1B 0C 0C 0C 0D 01 00 00 00 00 00 00 00 00 - ................
0040 - 01 00 38 38 02 34 63 13 05 22 22 10 0E 12 12 01 - ..88.4c.."".....
0050 - 00 00 02 34 63 13 05 22 22 10 0E 12 12 01 00 00 - ...4c.."".......


DVD Identifer
** INFO : Drive = PLEXTOR DVDR   PX-712A [FW 1.07]
** INFO : Write Capabilities = DVD+R DVD+RW
** INFO : Write Capabilities = DVD-R DVD-RW
** INFO : Disc = [DVD+R:YUDEN000-T02-000]
** INFO : Reference Speed : 1x DVD = 1385 kBps
** INFO : An Writeable Disc Is Recommended For Accurate Results
** INFO : Write Speeds (Supported By This Drive On This Disc) Listed Below

** INFO : GET PERFORMANCE Write Speed Descriptor(s)
Descriptor #1 = 16620 kBps (12.00x) - [CLV/Non-Pure CAV]
Descriptor #2 = 11080 kBps ( 8.00x) - [CLV/Non-Pure CAV]
Descriptor #3 =  8310 kBps ( 6.00x) - [CLV/Non-Pure CAV]
Descriptor #4 =  5540 kBps ( 4.00x) - [CLV/Non-Pure CAV]

** INFO : MODE SENSE Write Speed Descriptor(s) [Legacy Command]
** WARNING : MODE SENSE Is Obsolete And Not Always Properly Supported
Descriptor #1 = 16620 kBps (12.00x) - [CLV/Non-Pure CAV]
Descriptor #2 = 11080 kBps ( 8.00x) - [CLV/Non-Pure CAV]
Descriptor #3 =  8310 kBps ( 6.00x) - [CLV/Non-Pure CAV]
Descriptor #4 =  5540 kBps ( 4.00x) - [CLV/Non-Pure CAV]

cdanteek

[Kevin Brown]

cdanteek, on Sep 13 2006, 10:50 AM, said:

Why don't we download a disc identifier tool. That will tell us what the media and
the drive have for avaliable write speed descriptors!

If it shows like below the software is the problem!

dvdinfopro

dvd.identifier

Nero CD-DVD Speed V4.51.1

cdanteek

I will try that.  Was in the back of my mind actually.    Just never needed to use one before.  Thanks!

[cdanteek]

Quote

I will try that.

Please come back and share what you find!

cdanteek

[Kevin Brown]

cdanteek, on Sep 13 2006, 06:58 PM, said:

Please come back and share what you find!

cdanteek

Here's what I got from DVDInfoPro (Thanks again, btw!)::

Available Write Descriptor                           CLV 40.0x   6000KBps
Available Write Descriptor                           CLV 24.0x   3600KBps
Available Write Descriptor                           CLV 16.0x   2400KBps

With a 24x CD-R in there.  Dell says that it should support 8X, 12X, 16X, 24X (and 32X, 40X, 48X) speeds.  Don't think so...  

I checked my old machine, and I had it set at 8x.