9 replies to this topic

[Jet Jock 166]

When Creator 8 was installed it seems to take control of my Iomega REV drive.  This results in the user being unable to format or eject the media. The reason is that the Iomega driver can not gain exclusive access to the drive.  Have been trying to contact Tech. Support for a month with no success.  I will not pay Roxio $35 to tell them about a major bug in their product.  When I contacted Customer support about getting my money back the gave me a number that did not know what I was talking about.  Looks like this company is not very reputable.

[patatrox]

rbesemer@msn.com, on Jan 16 2006, 03:34 PM, said:

When Creator 8 was installed it seems to take control of my Iomega REV drive.  This results in the user being unable to format or eject the media. The reason is that the Iomega driver can not gain exclusive access to the drive.  Have been trying to contact Tech. Support for a month with no success.  I will not pay Roxio $35 to tell them about a major bug in their product.  When I contacted Customer support about getting my money back the gave me a number that did not know what I was talking about.  Looks like this company is not very reputable.

I'm aware of the REV Drive issue and actually working with Iomega to try and resolve this issue, which is a Roxio issue.

It would be helpful if you could tell me which model you have? (interface, internal vs external, etc)

[Jet Jock 166]

patatrox, on Jan 17 2006, 05:03 PM, said:

I'm aware of the REV Drive issue and actually working with Iomega to try and resolve this issue, which is a Roxio issue.

It would be helpful if you could tell me which model you have? (interface, internal vs external, etc)

External  REV-USB P/N 31035401.  The only place I can select a REV drive (or that it appears) is in the backup routine. However, it does not appear when you go to burn the backup thus you can't even use it there.  It would be best if Creator 8 ignored the drive alltogether or treated it as a hard drive.

[nilesf]

Same here. I have an internal ATAPI REV. I did a test to confirm what program is causing the issue as the REV drive works fine with just Windows XP Pro /SP2 (REV drivers installed). Rebuilt the workstation and installed the latest REV drivers 4.0.0019. Then proceeded to instrall each of my applications one at ime with a reboot for each. After Roxio EMC 8.0 was installed I was no longer able to format or eject (via right click, eject) my REV drive.

I have a case open with Iomega support to see if they know how to resolve this issue. They believe that one of the components (options) is the cause. I think it has to do with UDF which is installed by both Iomega REV drivers and Roxio EMC 8.0. What we need to do is to see which EMC 8.0 option installs UDF. If it is not a critical component then it can be removed.



Thanks,
Niles

rbesemer@msn.com, on Jan 22 2006, 01:02 PM, said:

External  REV-USB P/N 31035401.  The only place I can select a REV drive (or that it appears) is in the backup routine. However, it does not appear when you go to burn the backup thus you can't even use it there.  It would be best if Creator 8 ignored the drive alltogether or treated it as a hard drive.

[patatrox]

rbesemer@msn.com, on Jan 22 2006, 05:02 PM, said:

External  REV-USB P/N 31035401.  The only place I can select a REV drive (or that it appears) is in the backup routine. However, it does not appear when you go to burn the backup thus you can't even use it there.  It would be best if Creator 8 ignored the drive alltogether or treated it as a hard drive.

Did you create any emulated drives with Disc Image Loader?

[johnata]

patatrox, on Apr 13 2006, 02:48 PM, said:

Did you create any emulated drives with Disc Image Loader?

Has anyone solved this problem?  I still have it with the latest REV driver with EMC 8 and do not have any emulated drives with Disc Image Loader.  One work around is never to use Windows Explorer Eject but to use the Roxio Tools/Disk and Device Utility to eject the Rev drive.  But I would have thought by now this issue would have been resolved.  There is also a way to allow formatting (I think if you format right after inserting a disk, it might work or something similar).

Edited by johnata, 23 April 2006 - 10:23 PM.

[jata2]

rbesemer@msn.com, on Jan 22 2006, 01:02 PM, said:

External  REV-USB P/N 31035401.  The only place I can select a REV drive (or that it appears) is in the backup routine. However, it does not appear when you go to burn the backup thus you can't even use it there.  It would be best if Creator 8 ignored the drive alltogether or treated it as a hard drive.

It's been a while, has this problem ever been addressed?  If not, I will be forced to remove Roxio from my system... the workaround I gave earlier is not sufficient.

[ggrussell]

Have you tried uninstalling the Drag to Disc of EMC8?

[ogdens]

ggrussell, on Jun 29 2006, 05:06 PM, said:

Have you tried uninstalling the Drag to Disc of EMC8?

The user has 2 posts running.....in the other one he sez he never installed D2D.

Other post    http://forums.suppor...?...ic=6625&hl=

[grandpabruce]

ogdens, on Jun 29 2006, 04:15 PM, said:

The user has 2 posts running.....in the other one he sez he never installed D2D.

Other post    http://forums.suppor...?...ic=6625&hl=

Let's hear it for double posting!!!!!!