12 replies to this topic

[rallycrawford]

hello to all, i amtrying to install version 9 and having a few problems. I downloaded last night ok and after uninstalling version 8 i installed version 9, my cd key was ok. When i rebooted i got the blue screen of death, it was only on a second so no time to read. So i uninstalled version 9 with a lot of trouble and attempted to reinstall. install now says that my cd key is now invalid so i am stopped. Any ideas ?

[Beerman]

rallycrawford, on Sep 10 2006, 10:31 AM, said:

hello to all, i amtrying to install version 9 and having a few problems. I downloaded last night ok and after uninstalling version 8 i installed version 9, my cd key was ok. When i rebooted i got the blue screen of death, it was only on a second so no time to read. So i uninstalled version 9 with a lot of trouble and attempted to reinstall. install now says that my cd key is now invalid so i am stopped. Any ideas ?

Make sure the date and time are correct and that you have administrative rights.

[rallycrawford]

Beerman, on Sep 10 2006, 07:34 AM, said:

Make sure the date and time are correct and that you have .

Its 11.35 am on sept 10. How do i check administrative rights ?

[Beerman]

rallycrawford, on Sep 10 2006, 10:36 AM, said:

Its 11.35 am on sept 10. How do i check administrative rights ?

A very simple way to see if you have administrative rights is to right click the Start button.  If you see "Explore All Users" then you have administrative rights.
Are you running the Internet Explorer 7 beta?  If so, until there is a fix, uninstall IE7.

[rallycrawford]

Beerman, on Sep 10 2006, 07:51 AM, said:

A very simple way to see if you have administrative rights is to right click the Start button.  If you see "Explore All Users" then you have administrative rights.
Are you running the Internet Explorer 7 beta?  If so, until there is a fix, uninstall IE7.

Ok i have admin rights. i did have internet 7 on and after checking the forum i removed it and have gone back to 6

Dave

[Beerman]

rallycrawford, on Sep 10 2006, 10:55 AM, said:

Ok i have admin rights. i did have internet 7 on and after checking the forum i removed it and have gone back to 6

Dave

The only other suggestion I have is to make sure EMC9 is completely removed from your system meaning all Roxio folders and subfolders, reboot and try to install again.  If it worked once, it should be able to work again.
Make sure you're not mistaking a zero from an 'O'. I know this sounds stupid but it happens to me all the time.

[rallycrawford]

Beerman, on Sep 10 2006, 07:58 AM, said:

The only other suggestion I have is to make sure EMC9 is completely removed from your system meaning all Roxio folders and subfolders, reboot and try to install again.  If it worked once, it should be able to work again.
Make sure you're not mistaking a zero from an 'O'. I know this sounds stupid but it happens to me all the time.

I understand re the zero thing in the key but i have registered the software and the key i used was ok. I am now running reg seeker and removing all traces of roxio and sonic from the registry. I think that i have removed all files but there maybe locations that i have not found.

Dave

[tbrewst]

If you already registered it you might try going to the site and copying the cd key from there and pasting it in when asked for.A long shot but who knows.

[rallycrawford]

tbrewst, on Sep 10 2006, 08:10 AM, said:

If you already registered it you might try going to the site and copying the cd key from there and pasting it in when asked for.A long shot but who knows.

thanks, it can't hurt to try

Dave

[rallycrawford]

rallycrawford, on Sep 10 2006, 08:12 AM, said:

thanks, it can't hurt to try

Dave

ok i've tried to paste the key, didn't work. I've cleaned every reference to roxio and sonic that i can find, still no joy.

Help !!

[John at Roxio]

You are going to have to contact our support department directly (phone).  They will be able to help you.

[rallycrawford]

frenchtoastwithjam, on Sep 11 2006, 09:25 AM, said:

You are going to have to contact our support department directly (phone).  They will be able to help you.

All is OK, everything is working now. I'm not sure how I did it !!! Thanks for all the advise.

Dave

[Beerman]

rallycrawford, on Sep 11 2006, 03:19 PM, said:

All is OK, everything is working now. I'm not sure how I did it !!! Thanks for all the advise.

Dave

That's great news but if you later realize what you did, please let us know.