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No Sound On Roxio Creator Nxt Pro 2

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#1 Shackleton

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Posted 26 April 2014 - 02:47 PM

We have captured films from the digital camera to videowave. The files immediately are backed up on the computer and all video scenes have sound. However, we cannot get any sound on videowave. This is before any editing is started, there is just no sound. This has also been the case with this new software, which is Roxio Creator NXT Pro 2, when we have put all our films from 2013 onto dvd and whilst there is sound on the film, it doesn't transfer once its edited through My DVD. I have been well used to Roxio now for some years and have had no problem until we recently upgraded to this new software. Any suggestions please? Many thanks

#2 myguggi

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Posted 26 April 2014 - 03:10 PM

We have captured films from the digital camera to videowave. The files immediately are backed up on the computer and all video scenes have sound. However, we cannot get any sound on videowave. This is before any editing is started, there is just no sound. This has also been the case with this new software, which is Roxio Creator NXT Pro 2, when we have put all our films from 2013 onto dvd and whilst there is sound on the film, it doesn't transfer once its edited through My DVD. I have been well used to Roxio now for some years and have had no problem until we recently upgraded to this new software. Any suggestions please? Many thanks


What digital camera are you using? How did you transfer the video from the camera to your computer? What format is the video? (extension?)

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#3 Shackleton

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Posted 27 April 2014 - 10:37 AM

Our Digital camera is a Sony Handycam Model No HDR-XR200. We transferred by usb cable. Recorded SD quality and the extension is MPEG 2. Thanks.

#4 myguggi

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Posted 27 April 2014 - 11:48 AM

Our Digital camera is a Sony Handycam Model No HDR-XR200. We transferred by usb cable. Recorded SD quality and the extension is MPEG 2. Thanks.


How are you transferring the video from the camcorder to your computer. "transferred by usb cable" tells us nothing. What software are you using or are you simply using Windows Explorer to copy the video files from the camcorder to the computer?

Why are you recording in SD if you have a HD camcorder?

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#5 sknis

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Posted 27 April 2014 - 12:54 PM

I have the 3D version of that camcorder.

Do you hear the audio when you play it back on the camcorder? When you bring the video file into Video Wave and select to show the native (audio) track, is one there and is it near the middle height of the track? Did you use the built in mic or an add-on mic?

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#6 Shackleton

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Posted 27 April 2014 - 02:59 PM

Thank you for the two replies. Yes we do hear audio when we are playing back on the camcorder and all the files on the computer. We transfer from Camera to Roxio Videowave, and there lies the problem. We have used all the same equipment and cables on our previous Roxio Creator software and had no problem, its only since upgrading to Roxio NXT Pro 2 we find we have no sound whatsoever from the moment we capture from Camcorder to Videowave. We have always used only a built in mic. and record in SD as we do not have an optical drive capable of recording HD. There is no problem when you add an audio track onto the film during the editing process, its purely the film itself which has no sound on Roxio software. We can play the film scenes through the VLC player on the computer with perfect sound.

#7 myguggi

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Posted 27 April 2014 - 06:28 PM

Thank you for the two replies. Yes we do hear audio when we are playing back on the camcorder and all the files on the computer. We transfer from Camera to Roxio Videowave, and there lies the problem. We have used all the same equipment and cables on our previous Roxio Creator software and had no problem, its only since upgrading to Roxio NXT Pro 2 we find we have no sound whatsoever from the moment we capture from Camcorder to Videowave. We have always used only a built in mic. and record in SD as we do not have an optical drive capable of recording HD. There is no problem when you add an audio track onto the film during the editing process, its purely the film itself which has no sound on Roxio software. We can play the film scenes through the VLC player on the computer with perfect sound.


Could you record a short clip (30 secs or so) and upload it to a webhosting site or such, so that we can download it and check it out? Can you also post the properties of your clip, especially the audio ones?
Again I ask, how are you "transferring" the video clip from camcorder to the computer?
What about the other question sknis asked about viewing the native audio track?
What happens when you record a HD clip and add that into Videowave?

Edited by myguggi, 27 April 2014 - 06:30 PM.


Walt

Dell Dimension 4500S;Windows XP Home Edition SP3; IntelŪ PentiumŪ 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
IntelŪ 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#8 Shackleton

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Posted 28 April 2014 - 03:28 AM

Sorry but we are pensioners and not technical enough re; webhosting etc., We have however tried the free version of 'my movie' software, already installed on our new computer (windows 8.1) . Recorded HD, two scenes this morning and we have sound on the software. Tried again through Roxio and nothing. We feel sure that the camera and usb cable to computer are working fine. Its almost as if the whole creator software is faulty in as much as it has no audio. The audio properties on the two scenes I took this morning are as follows

Bit rate - 256 kbps
Channels 2 (stereo)
Audio sample rate 48 KHZ

We are transferring the video clip from camera to computer via a usb 2 lead directly.

Not sure that I can answer your queries fully. Tried uploading the film on this software, but its not permitted.

Will be grateful for any further help, if you can.

#9 sknis

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Posted 28 April 2014 - 04:41 AM

You can upload the 3 second or so video to this file sharing site: Yaa. Post a new video of nothing that you record. Do not post anything that has been through Video Wave or other video program.

For Video Wave :Hint: Open Video Wave and add one of those video. Select to show hidden tracks and select native. Do a screen shot of the timeline and post it. Here is some information that will help.(Posting)


Attached File  native.jpg   85.5KB   3 downloads


As a last resort, download a free video converter like "Any Video Converter" and change that video file to an mpg2 file. it will take only a few seconds. Put that file into Video Wave and see if the audio is there.

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#10 d_deweywright

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Posted 28 April 2014 - 04:11 PM

The question about "how" you are transferring the video from your camera to the computer isn't about the physical connection, it's about what application (program) you are using to do it. Can you tell us what program you start to do the transfer? Is it Windows Explorer? Are you doing it somewhere in Creator? If so, where, tell us what selections you click to move the movie file(s) from the camera to the computer.

Thanks!

Dave D-W

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#11 Shackleton

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Posted 29 April 2014 - 02:17 AM

http://yaa.im/987f0b92892ac25b

As far as I can say, hopefully there will be a piece of film footage uploaded from camera without using roxio at all, and onto file sharing site. Yaa

Tried separately placing film through Videowave and selecting hidden tracks and select native, as suggested below. Still no sound.

To answer d_ deweywright We downloaded it directly ontil Roxio Creator NXT Pro 2, ( capture,) and then add film in Videowave (edit advance) to begin the editing. Always worked with our previous Roxio Creator software. We now have a new computer with windows 8.1 - would there be any conflict between this and the new creator software we have just purchased. We had to purchase this upgraded as our previous Roxio software on our old Windows XP would not work on 8.1

We will try the video converter later today, and let you know how we get on with that. Many thanks.

#12 sknis

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Posted 29 April 2014 - 02:55 AM

Sorry, I downloaded that short video (thanks) and got the audio track - actually loud ! :unsure:

When you put the video into VideoWave and selected to show the native track, was there an indication that it was there -- either a straight line or the audio squiggly line? See image example.

Attached File  native audio.jpg   93.55KB   3 downloads

If you see the squiggly line, then my guess is that there is an audio setting on your computer that needs to be changed.

We didn't talk about your computer nor computer settings nor operating system yet. Do this. Open Wideo Wave and put that video onto the timeline. Click on the speaker icon on your taskbar (bottom of the Windows page). Select mixer. You should see a entry for Creator. Make sure that that section is not muted and that the volume is at or near half way.

Attached File  mixer.jpg   33.22KB   2 downloads

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#13 Shackleton

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Posted 29 April 2014 - 10:29 AM

Thank you. We have done as you suggest and we have put the video into videowave and selected to show native track. It appears fine and has a straight line through the middle - but still no sound.

We have checked the volume speakers. Roxio NXT Pro 2 is set at 62, which we assume is its default setting. The videowave setting is 100 and it is definitely not muted. We alas still have no sound. When we view that video as it was sent to you, (not in videowave), we get the volume perfectly ok. Do we gather you may have put this into your videowave software and have been successful?

#14 Jim_Hardin

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Posted 29 April 2014 - 02:15 PM

You may need to double click to make sure you have the squiggly lines like Steve showed or here:

Attached File  VW with Audio.jpg   182.5KB   3 downloads



#15 Shackleton

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Posted 30 April 2014 - 12:04 AM

Just tried that, but have no squiggly lines at all - no sound whatsoever. All the other settings appear ok.

#16 Shackleton

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Posted 30 April 2014 - 12:39 AM

We have just tried converting through a free Video Converter software to mpg 2 - and it works! Please could I ask for some guidance here. Does this now mean we have convert all film taken on our camcorder to mpg 2 before we edit, or is there any easier option to avoid this extra layer, before we can edit? Cheers everyone.

#17 sknis

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Posted 30 April 2014 - 02:06 AM

What audio device do you have - card or chip? Have you updated the drivers for it? Do you have the latest version of Quicktime on your computer? You do need that for the codecs.

The only time I had heard of a similar problem was with PhotoShow (a different program) when IE was updated. A few people lost their audio but a later update fixed that. I know that the program does have some issues with " mov" video file audio from video taken with digital camera being used as camcorders. For that the only cure is use of the converter.

Some converters will do a batch convert (many videos at once); mist are very fast. If nothign else works, then you will need to use the converter.

I don't know if the following are needed for codecs or just to register/play videos. You don't need to use them but they are part of the requirements.
  • Windows Media Player version 10, 11 or 12
  • Internet Explorer 7, 8, 9 or 10

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#18 Shackleton

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Posted 30 April 2014 - 04:43 AM

We are not sure if audio is card or chip. It is realtek high definition and we have checked the driver - we have the latest. Have put Quicktime onto our computer and have a codec pack installed. Can you advise please what we should do from this point and how I should proceed in order to get mpg 2 on capturing film to the videowave.

#19 myguggi

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Posted 30 April 2014 - 05:55 AM

We are not sure if audio is card or chip. It is realtek high definition and we have checked the driver - we have the latest. Have put Quicktime onto our computer and have a codec pack installed. Can you advise please what we should do from this point and how I should proceed in order to get mpg 2 on capturing film to the videowave.


What is the make/model of your computer?

Walt

Dell Dimension 4500S;Windows XP Home Edition SP3; IntelŪ PentiumŪ 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
IntelŪ 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
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#20 sknis

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Posted 30 April 2014 - 06:38 AM

Once more. When you plug in the camcorder, do you copy the files to your computer using Windows or some other option or do you capture - play the video through the camcorder to the computer

Why did you install a codec pack? Since everything else has failed the codec pack may have changed the primary codec for the audio from that video to one that Creator doesn't like. You would not need to install any codec pack to run Creator other than the ones I mentioned above. I'm not an expert on codec packs - never used them - but perhaps someone will chime in here and offer some suggestions which I get myself educated.

PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

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