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Backup Entire System


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#1 The_Inspector_069

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Posted 09 June 2014 - 08:02 PM

I too have just purchased the ESD of Creator NXT 2 Pro, and listed on the comparison chart for the two products, it will back up and I quote, "Back Up Your Entire HD including O/S, Files, Settings, and programs. I have made the necessary steps for contact Technical Support. This is the reply that was sent.


"Thank you for contacting Corel Customer Support.

This is a known issue, which has already been reported to our Engineering department for investigation. I will be adding your case ticket to their investigation. Kindly send me a copy of your DxDiag report file so I can submit your system specifications to them, as this would help in isolating the problem.

I would also need a copy of your DxDiag report file. To get your DxDiag file, follow these steps:"


I dislike their new technical support ever since Corel purchased Roxio. I am a Technical Support Engineer myself and dislike the stall tactic. Therefore, I am getting a refund. If they refuse, my credit card company will be contacted and a chargeback will be generated. I will also report Corel to the BBB, and the Attorney Generals Office for "False" advertising.

#2 Jim_Hardin

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Posted 10 June 2014 - 04:46 AM

I dislike their new technical support ever since Corel purchased Roxio. I am a Technical Support Engineer myself and dislike the stall tactic. Therefore, I am getting a refund. If they refuse, my credit card company will be contacted and a chargeback will be generated. I will also report Corel to the BBB, and the Attorney Generals Office for "False" advertising.


I would bet they are really running scared :lol: :D :lol:

I do agree that their 'support' leaves a lot to be desired...

On the other hand , it was taken out intentionally in the last 2 versions so it is unrealistic to expect them to restore it at this time <_<

#3 cdanteek

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Posted 10 June 2014 - 07:24 AM

I am a Technical Support Engineer myself


Then you should know Seagate and Western Digital offer free download software of Acronis TI (true image) License: Freeware, that "Back Up Your Entire HD including O/S, Files, Settings, and programs." ;)

I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
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My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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