[cwdjr]

I received the CD version of EMC 9 from Amazon. I first removed EMC 7 from my computer with the Windows XP OS with all updates. When I inserted the install disc, I soon got a popup saying EMC 9 would not work with Sonic CinePlayer Surround, and asked if I wanted to remove it. I answered yes. The program attempted to remove, but got stuck in a loop and kept asking the same question. I aborted the install, and went to add/remove to get rid of the CinePlayer. It would not remove here either. I finally had to set several restore points as I removed many CinePlayer files by hand, etc - what a mess. Anyway I finally was able to get the install for EMC 9 started. It again asked to remove Cine player, but when I hit the X on the popup it finally went ahead and installed completely. I then installed the 2nd disc without problems.

I have not been using the CinePlayer Surround for a long time because it can not play DVD-A, so instead I use one of the few players that will handle this format. Thus I did not lose anything I now need. The last time I checked the CinePlayer, it was working. If this happens to someone else who uses the Sonic CinePlayer Surround, they may not be very happy.

The add/remove still will not delete the Sonic CinePlayer Surround, although all files are now gone. It now just tells you it can't find CinePlayer(which is now not there) but it still will not let you remove the add/remove entry for CinePlayer. This same thing sometimes happens when you have removed programs. This usually can be taken care of by going into the registry with regedit and going to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ . This location usually contains a key for everything that can be uninstalled. In most cases there is a name. However there was no name for the CinePlayer there. There are also many entries here with just hex numbers and no name. Using the registry edit menu and selecting search finally allowed me to find the CinePlayer and things related to it in a hex file without name. Deleting this probably will remove the CinePlayer from the add/remove menu. I may not do this for a while, since the add/remove entry for the now long gone CinePlayer is causing no harm that I have yet detected. You should know what you are doing, backup the registry, and be very careful if you do this sort of thing at the registry. Quite a few people have messed up the registry so much that they had to clean reinstall Windows and their programs.

[Draconius]

hello, i had the same problem with sonic cine player version 2.01. I just ignored the request to unistall and finished installing EMC 9 with no problems. Cine Player works fine and up to now no problems with EMC 9.

I do wish that someone will let us know how to fix this!!

[gaper1]

If you can't remove any programs from Add or Remove Programs, you can use Windows Installer Cleanup Utility

[jeanrosenfeld]

cwdjr, on Sep 14 2006, 03:46 AM, said:

The add/remove still will not delete the Sonic CinePlayer Surround, although all files are now gone. It now just tells you it can't find CinePlayer(which is now not there) but it still will not let you remove the add/remove entry for CinePlayer. This same thing sometimes happens when you have removed programs. This usually can be taken care of by going into the registry with regedit and going to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ . This location usually contains a key for everything that can be uninstalled. In most cases there is a name. However there was no name for the CinePlayer there. There are also many entries here with just hex numbers and no name. to .

Whilst it is laborious, if you click on the keys with CLSID names (e.g. {18D10072035C4515918F7E37EAFAACFC}, then in the right pane of regedit, you will find the name as it appears in add/remove (assuming the key does: not all do as some are subsidiary uninstall directions for components of apps for which the main key does have an entry in add/remove). Look for a value called DisplayName.
Even if it is one that does not appear in add/remove, there is usually enough information in other values to give you a clue what sofware the key relates to.

This post has been edited by jeanrosenfeld: 18 September 2006 - 08:46 AM

[cwdjr]

gaper1, on Sep 18 2006, 07:16 AM, said:

If you can't remove any programs from Add or Remove Programs, you can use Windows Installer Cleanup Utility

The Windows Installer Cleanup Utility was very easy to used and resolved the problem. Thanks.

jeanrosenfeld, on Sep 18 2006, 08:45 AM, said:

Whilst it is laborious, if you click on the keys with CLSID names (e.g. {18D10072035C4515918F7E37EAFAACFC}, then in the right pane of regedit, you will find the name as it appears in add/remove (assuming the key does: not all do as some are subsidiary uninstall directions for components of apps for which the main key does have an entry in add/remove). Look for a value called DisplayName.
Even if it is one that does not appear in add/remove, there is usually enough information in other values to give you a clue what sofware the key relates to.

I solved the problem with another method suggested just before your post. However I am keeping a copy of your instructions in case I have other problems with add/remove. With Microsoft, you can never have too many methods on hand. As they say, there usually are many ways to do something on Microsoft products, all or none of which may work in a specific case.

[jeanrosenfeld]

Yes, I do use the Windows installer cleanup utility when needs must. However, it has caused me some problems, described in

http://forums.suppor...?showtopic=8361