[Help]

I am trying to install the trial of MyDVD 6. I fill out the screen with my e-mail address and the software downloads. Then I try to install it and it asks for the serial number which it claims was e-mailed to me. It wasn't. I have tried 4 times and there is no e-mail. Yes - I've looked in bulk, etc. This e-mail is not being sent.

Does anyone know how to get support without paying $35.00. If this software will do one particular thing I want it to do, I'll buy it but I can't find out.

Thanks...Help

[Larry]

Help, on Sep 19 2006, 08:43 AM, said:

I am trying to install the trial of MyDVD 6. I fill out the screen with my e-mail address and the software downloads. Then I try to install it and it asks for the serial number which it claims was e-mailed to me. It wasn't. I have tried 4 times and there is no e-mail. Yes - I've looked in bulk, etc. This e-mail is not being sent.

Does anyone know how to get support without paying $35.00. If this software will do one particular thing I want it to do, I'll buy it but I can't find out.

Thanks...Help

Trial software (from virtually all vendors) come "as is" with no support.
That said, where did you get the trial version of MyDVD 6 from? I don't see it anywhere on the Sonic website.

[lynn98109]

Help, on Sep 19 2006, 06:43 AM, said:

I am trying to install the trial of MyDVD 6. I fill out the screen with my e-mail address and the software downloads. Then I try to install it and it asks for the serial number which it claims was e-mailed to me. It wasn't. I have tried 4 times and there is no e-mail. Yes - I've looked in bulk, etc. This e-mail is not being sent.

Does anyone know how to get support without paying $35.00. If this software will do one particular thing I want it to do, I'll buy it but I can't find out.

Thanks...Help

MyDVD is a program by Sonic. At a later point in time than MyDVD 6, Sonic bought the Roxio name and software from a company that at that time was called "Roxio" but has since changed its name to "Napster".

ECD/DVDC 6 was issued by the company that was known at that time as Roxio. It has absoutely nothing to do with MyDVD.

After Sonic bought Roxio, they put a combined Roxio/Sonic Version called EMC 7.5. MyDVD is not part of Roxio software until EMC 8.

These Forums are covered by people who have bought, installed, and used Roxio products. Since MyDVD 6 is NOT a Roxio product, you are going to have to contact Sonic. I undestand often the $35 fee is waived in installation issues, but that is something which will have to be dealt with by Sonic, not volunteers who answer questions about Roxio software.

Sorry.

Lynn

[Help]

Larry, on Sep 19 2006, 06:29 AM, said:

Trial software (from virtually all vendors) come "as is" with no support.
That said, where did you get the trial version of MyDVD 6 from? I don't see it anywhere on the Sonic website.

I was taken to the site from TiVo. It is here: http://estore.sonic....D61_special.asp

Thanks...Cathy

lynn98109, on Sep 19 2006, 06:34 AM, said:

MyDVD is a program by Sonic. At a later point in time than MyDVD 6, Sonic bought the Roxio name and software from a company that at that time was called "Roxio" but has since changed its name to "Napster".

ECD/DVDC 6 was issued by the company that was known at that time as Roxio. It has absoutely nothing to do with MyDVD.

After Sonic bought Roxio, they put a combined Roxio/Sonic Version called EMC 7.5. MyDVD is not part of Roxio software until EMC 8.

These Forums are covered by people who have bought, installed, and used Roxio products. Since MyDVD 6 is NOT a Roxio product, you are going to have to contact Sonic. I undestand often the $35 fee is waived in installation issues, but that is something which will have to be dealt with by Sonic, not volunteers who answer questions about Roxio software.

Sorry.

Lynn

Gee, Lynn - Sorry to have bothered you. I cannot find any place to get help so I thought someone here might have a suggestion.

If Roxio has nothing to do with this software, I wonder why it is call RoxioMyDVD? I also wonder why, when I followed the links from TiVo, I was able to get to this forum. I must have dreamed all that.

Cathy

[lynn98109]

Help, on Sep 19 2006, 07:41 AM, said:

Gee, Lynn - Sorry to have bothered you. I cannot find any place to get help so I thought someone here might have a suggestion.

If Roxio has nothing to do with this software, I wonder why it is call RoxioMyDVD? I also wonder why, when I followed the links from TiVo, I was able to get to this forum. I must have dreamed all that.

Cathy

I seriously doubt you were taken to ECD/DVDC 6 Forum. Both V.6 and EMC 7 were put out before the buy-out.

You might try one of the higher level Forums, but I think you will get the same answer. The only way to get an answer is from someone who is familiar with the product. That would be someone from Sonic (the Roxio division).

Sorry to have disturbed you by anwering.

You might try asking TiVO - they would seem to know something about it.

Lynn

This post has been edited by lynn98109: 19 September 2006 - 07:20 AM

[Larry]

Help, on Sep 19 2006, 09:41 AM, said:

I was taken to the site from TiVo. It is here: http://estore.sonic....D61_special.asp

Thanks...Cathy

Ok, that link helps clarify things. So you're saying you followed the directions (as noted below from the link), but did not get an email with the serial number? Have you tried using the Contact Us link at the bottom of the page in your link?

Please fill out all fields below, and press submit. The trial will start downloading automatically.

Please Note: A Serial number required to install the trial will be emailed after you register


Note: The "Sonic" and "Roxio" name branding seems to get quite confusing at times. The same products you see on that linked page that have the Roxio name on them now are the same exact ones that had the Sonic name on them before Sonic purchased Roxio.

[ivanatrox]

pm me your e-mail address... I'll provide you the S/N for MyDVD 6.2 Trial

[Help]

Larry, on Sep 19 2006, 07:54 AM, said:

Ok, that link helps clarify things. So you're saying you followed the directions (as noted below from the link), but did not get an email with the serial number? Have you tried using the Contact Us link at the bottom of the page in your link?

Please fill out all fields below, and press submit. The trial will start downloading automatically.

Please Note: A Serial number required to install the trial will be emailed after you register
Note: The "Sonic" and "Roxio" name branding seems to get quite confusing at times. The same products you see on that linked page that have the Roxio name on them now are the same exact ones that had the Sonic name on them before Sonic purchased Roxio.

Thanks, Larry -

Yes I did try to contact support but I have to have a registered product to use that. Since that seems to be the main problem, I can't use contact support either. Am I in an endless loop?? <G>

Cathy

[Larry]

Help, on Sep 19 2006, 10:59 AM, said:

Thanks, Larry -

Yes I did try to contact support but I have to have a registered product to use that. Since that seems to be the main problem, I can't use contact support either. Am I in an endless loop?? <G>

Cathy

In the post right above this last one, Ivan asked you to click on the PM icon (private message) in his post, and send him your email address so he can send you the serial number. Do that and you'll be on your way. He'll get you taken care of.

[Brendon]

Hi Cathy,

lynn98109, on Sep 19 2006, 06:34 AM, said:

MyDVD is a program by Sonic. At a later point in time than MyDVD 6, Sonic bought the Roxio name and software from a company that at that time was called "Roxio" but has since changed its name to "Napster".

ECD/DVDC 6 was issued by the company that was known at that time as Roxio. It has absoutely nothing to do with MyDVD.

After Sonic bought Roxio, they put a combined Roxio/Sonic Version called EMC 7.5. MyDVD is not part of Roxio software until EMC 8.

These Forums are covered by people who have bought, installed, and used Roxio products. Since MyDVD 6 is NOT a Roxio product, you are going to have to contact Sonic. I undestand often the $35 fee is waived in installation issues, but that is something which will have to be dealt with by Sonic, not volunteers who answer questions about Roxio software.

Sorry.

Lynn

I think what Lynn was trying to say in her ineffable way was "Sorry, you're in the wrong forum. You want 'My TV to go' which is in the forum just above this 'Legacy Products' one."

[lynn98109]

Brendon, on Sep 19 2006, 10:18 PM, said:

Hi Cathy,
I think what Lynn was trying to say in her ineffable way was "Sorry, you're in the wrong forum. You want 'My TV to go' which is in the forum just above this 'Legacy Products' one."

Actually no, Brendon - I hadn't noticed that Tivo Forum. Thank you for pointing out.

Lynn

[Brendon]

I didn't want to mention looking before leaping, because somebody else had already chopped somebody's head off with that saying the other day.

[ivanatrox]

I provide the trial serial number through e-mail and didn't hear anything back from the user... I assume she got it...

[Larry]

Thanks for letting us know Ivan. Hopefully she got it.

[windsor]

ivanatrox, on Sep 20 2006, 01:33 PM, said:

I provide the trial serial number through e-mail and didn't hear anything back from the user... I assume she got it...

Could I also have this serial number? I ran into the same problem.

[ivanatrox]

the e-mail was sent

[windsor]

ivanatrox, on Oct 31 2006, 10:59 AM, said:

the e-mail was sent

THANK YOU VERY MUCH. IT INSTALLED PERFECTLY AND I'M WORKING WITH IT NOW. I'M VERY HAPPY WITH IT AND THINK I'LL BUY IT. THANKS FOR THE VERY PROMPT RESPONSE.

[lmrubeck]

ivanatrox, on Sep 19 2006, 07:55 AM, said:

pm me your e-mail address... I'll provide you the S/N for MyDVD 6.2 Trial

May I PM you as well? Actually, I already tried but was not successful, whether it be a full box or it is disabled. I ran across the same exact problem of not being able to get a S/N. No number was ever sent to my email.

EDIT: (unnecessary info)

Can someone here please help with the S/N number.... I cannot 'register the product' as stated above, because I have not purchased it nor have a trial activation code?

THANKS A BUNCH. I really am interested in checking it out. There may just be another sale -IF I can see what it can do

This post has been edited by ivanatrox: 06 November 2006 - 10:08 AM

[ivanatrox]

altho it's a different trial product, pm me your e-mail address again (the mailbox was full)... I'll provide you the S/N for DVDIt! 6 Trial...

[OptimusPrime]

ivanatrox, on Oct 31 2006, 10:59 AM, said:

the e-mail was sent

Likewise, could you send me a copy of the serial? I am having the exact same problem.

Thanks!