17 replies to this topic

[John Rawson]

I have installed (and reinstalled again and again) ver 9. I have shut down virus control, I have shut down all running programs, I have cleaned my registry, I have defraged my disk, and I still get "Roxio Creator has encountered a problem and needs to close". Back Up, Photo Projects, and Cine Magic Assistant all seem to work OK. Can anyone help me on this? Thank you

[John at Roxio]

Do you have Internet Explorer 7 installed on that system?

[bewildered]

frenchtoastwithjam, on Sep 22 2006, 09:05 AM, said:

Do you have Internet Explorer 7 installed on that system?

I'm having the same problem and I do have IE 7 installed.  Any suggestions?

[Larry]

bewildered, on Sep 22 2006, 07:20 PM, said:

I'm having the same problem and I do have IE 7 installed. Any suggestions?

You'll need to remove IE7 and go back to IE6. See this post for more information.

[John Rawson]

bewildered, on Sep 22 2006, 04:20 PM, said:

I'm having the same problem and I do have IE 7 installed.  Any suggestions?

No, I use FireFox.

bewildered, on Sep 22 2006, 04:20 PM, said:

I'm having the same problem and I do have IE 7 installed.  Any suggestions?

No, I use Fire Fox.

[John Rawson]

Larry, on Sep 22 2006, 04:37 PM, said:

You'll need to remove IE7 and go back to IE6. See this post for more information.

I used to use IE ver 7, but switched to FireFox. I have tried everything to remove traces of IE7 from my computer, but can't do it. I have changed all accounts to FireFox. I have used "EndItAll" to close all programs and I am still told that IE7 is in use. IE6 will not install because "I have a newer version of IE installed. Since this problem is the fault of roxio, I will cancel payment from my credit card.

frenchtoastwithjam, on Sep 22 2006, 09:05 AM, said:

Do you have Internet Explorer 7 installed on that system?

See my reply from Sep 23

Larry, on Sep 22 2006, 04:37 PM, said:

You'll need to remove IE7 and go back to IE6. See this post for more information.

Can not remove IE 7

[sknis]

John Rawson, on Sep 23 2006, 12:29 PM, said:

Can not remove IE 7

Follow the Microsoft Instructions to uninstall IE 7 beta or RC1. This is not a Roxio problem. I had IE7 and uninstalled it a it rolled back to IE 6. If you cannot do that, you have a problem with your XP operating system. If you chose not to unstall IE 7, you have to live with the problem,

From the IE 7 web site:

To uninstall Internet Explorer 7 RC1 to return to Internet Explorer 6 on Windows XP

Click "Start," and then click "Control Panel."
Click "Add or Remove Programs."
Check "Show Updates" at the top of the dialog box.

• Scroll down the list and highlight the version of Internet Explorer 7 beta or RC1 that you are running, and then click "Change/Remove." (If you are running Internet Explorer 7 Beta 2 Preview — March 20 or later, it is not necessary to check "Show Updates.")

Note it will roll back to IE6. Some people have reported success if they uninstalled IE 7, registerd V9 as required and then re-installed IE 7 RC 1..

Edited by sknis, 23 September 2006 - 01:10 PM.

[grandpabruce]

John Rawson, on Sep 23 2006, 12:29 PM, said:

I used to use IE ver 7, but switched to FireFox. I have tried everything to remove traces of IE7 from my computer, but can't do it. I have changed all accounts to FireFox. I have used "EndItAll" to close all programs and I am still told that IE7 is in use. IE6 will not install because "I have a newer version of IE installed. Since this problem is the fault of roxio, I will cancel payment from my credit card.
See my reply from Sep 23
Can not remove IE 7

Good grief.  It sounds more like you need some proper instructions on how to remove IE7, because it sounds like you are having problems doing that.  Steve showed you the way, and if it works, do come back and tell us.

[John Rawson]

sknis, on Sep 23 2006, 01:08 PM, said:

Follow the Microsoft Instructions to uninstall IE 7 beta or RC1. This is not a Roxio problem. I had IE7 and uninstalled it a it rolled back to IE 6. If you cannot do that, you have a problem with your XP operating system. If you chose not to unstall IE 7, you have to live with the problem,

From the IE 7 web site:

To uninstall Internet Explorer 7 RC1 to return to Internet Explorer 6 on Windows XP

Click "Start," and then click "Control Panel."
Click "Add or Remove Programs."
Check "Show Updates" at the top of the dialog box.

• Scroll down the list and highlight the version of Internet Explorer 7 beta or RC1 that you are running, and then click "Change/Remove." (If you are running Internet Explorer 7 Beta 2 Preview — March 20 or later, it is not necessary to check "Show Updates.")

Note it will roll back to IE6. Some people have reported success if they uninstalled IE 7, registerd V9 as required and then re-installed IE 7 RC 1..

I scrolled down the list and there is no IE! I have followed all instructions posted on this site as well as instructions on MS site with no luck. The add for Roxio says that it works with "IE6 and above". This is a lie! The product does not work as advertised and I will not pay for it.

grandpabruce, on Sep 24 2006, 12:41 PM, said:

Good grief.  It sounds more like you need some proper instructions on how to remove IE7, because it sounds like you are having problems doing that.  Steve showed you the way, and if it works, do come back and tell us.

I have followed all instructions on this site and the MS site to remove IE7. It doesn't "remove". I don't see any post from "Steve". Larry said "see this post", but when I click on it a get an error page. This Roxio program is advertised to run on IE6 and above. This is not true!
Thank you for your help, but I seem to be at a dead end.

[sknis]

John Rawson, on Sep 25 2006, 11:02 AM, said:

I scrolled down the list and there is no IE! I have followed all instructions posted on this site as well as instructions on MS site with no luck. The add for Roxio says that it works with "IE6 and above". This is a lie! The product does not work as advertised and I will not pay for it.

John, this program will work with IE7 when IE 7 is final.  You have a beta or RC1 release; not a final version unless you are posting from the future.     Contact Microsoft; they will want to know about your roll back problem. There is a feedback link on the IE 7 page and, if I remember right, a users Q&A.
If you are really unhappy and you bought it directly from Roxio in the last couple of weeks, contact them.  If you bought it from a store, donate it to someone who will appreciate it and is not currently using IE7.

[Larry]

John Rawson, on Sep 25 2006, 11:07 AM, said:

I scrolled down the list and there is no IE! I have followed all instructions posted on this site as well as instructions on MS site with no luck. The add for Roxio says that it works with "IE6 and above". This is a lie! The product does not work as advertised and I will not pay for it.


I have followed all instructions on this site and the MS site to remove IE7. It doesn't "remove". I don't see any post from "Steve". Larry said "see this post", but when I click on it a get an error page. This Roxio program is advertised to run on IE6 and above. This is not true!
Thank you for your help, but I seem to be at a dead end.

I don;t know why you would get an error on the link I posted, it works for me. You can get to it manually by going to the EMC 9 General discussion board. It is pinned to the top labeled "Internet Explorer 7 and Vista Support".

[sknis]

John Rawson, on Sep 25 2006, 11:07 AM, said:

I scrolled down the list and there is no IE! I have followed all instructions posted on this site as well as instructions on MS site with no luck. The add for Roxio says that it works with "IE6 and above". This is a lie! The product does not work as advertised and I will not pay for it.
I have followed all instructions on this site and the MS site to remove IE7. It doesn't "remove". I don't see any post from "Steve". Larry said "see this post", but when I click on it a get an error page. This Roxio program is advertised to run on IE6 and above. This is not true!
Thank you for your help, but I seem to be at a dead end.

Steve = sknis (normally).  When you had IE 7 on your computer and went to remove it, did you delete it rather than uninstall it?  Do you now have IE 6 operating on your machine?  I'm not sure why but EMC requires that IE 6 be on your computer.  In Add Remove programs go to the options on the left for Add Remove Windows Components and check IE.  It should become available if you can't find it.  It should show up.  When it does it may be IE 7 which you can then uninstall using the method above.

[Britusa]

Larry, on Sep 22 2006, 04:37 PM, said:

You'll need to remove IE7 and go back to IE6. See this post for more information.

Thanks much! That worked like a charm. It's definitely just the initial registration issue. Once I uninstalled IE7, I launched Roxio, it connected to "headquarters"   registered my product and gave me a fully functioning system. I then installed IE7 and so far it seems to be working fine.

Appreciate the info!!

[hatin1903]

frenchtoastwithjam, on Sep 22 2006, 09:05 AM, said:

Do you have Internet Explorer 7 installed on that system?

yes

[Larry]

hatin1903, on Oct 1 2006, 11:58 AM, said:

yes

Read post #4 in this topic.

[Beerman]

hatin1903, on Oct 1 2006, 11:58 AM, said:

yes

Remove it!

[grandpabruce]

hatin1903, on Oct 1 2006, 11:58 AM, said:

yes

Your posts are idiotic.  This isn't a place for kids to play games.  Anymore like the two that you have made, could result in banning by a Roxio moderator.

[lazy]

John Rawson, on Sep 22 2006, 07:37 AM, said:

I have installed (and reinstalled again and again) ver 9. I have shut down virus control, I have shut down all running programs, I have cleaned my registry, I have defraged my disk, and I still get "Roxio Creator has encountered a problem and needs to close". Back Up, Photo Projects, and Cine Magic Assistant all seem to work OK. Can anyone help me on this? Thank you

  

           I have uninstalled internet explore 7 and went back to ie6 instant fix