[Tloke]

Everytime I load Roxio 9 Home it wants to try and install something else:

"Please wait while windows configures Roxio Music Experience"

I load my original installation CD and then get this error:

"Network error while attempting to read from the file ae7f2.msi"

I checked both Roxio 9 CDs and there is not a file with this name! Roxio Music Experience loads fine on its own. The error comes up after I open Roxio Home. This is getting very frustrating as it continuously keep trying to install this over and over again.

[sknis]

Tloke, on Sep 25 2006, 05:40 PM, said:

Everytime I load Roxio 9 Home it wants to try and install something else:
"Please wait while windows configures Roxio Music Experience"
I load my original installation CD and then get this error:
"Network error while attempting to read from the file ae7f2.msi"
I checked both Roxio 9 CDs and there is not a file with this name! Roxio Music Experience loads fine on its own. The error comes up after I open Roxio Home. This is getting very frustrating as it continuously keep trying to install this over and over again.

Do you have IE 7 on your computer? Remove it. Did you have an earlier version of CinePlayer? I believe that that message is indicating that the program is trying to find the CinePlayer codec. The only way I was able to get rid of it was to do a complete uninstall of all Roxio programs, a registry clean up, and then a reinstall of EMC 9.

[Tloke]

sknis, on Sep 26 2006, 06:13 AM, said:

Do you have IE 7 on your computer? Remove it. Did you have an earlier version of CinePlayer? I believe that that message is indicating that the program is trying to find the CinePlayer codec. The only way I was able to get rid of it was to do a complete uninstall of all Roxio programs, a registry clean up, and then a reinstall of EMC 9.

I am running IE6 with XP, but awhile back my son gave me a beta version of IE7 to try and I hated it uninstalled it and went back to IE6.

Before I installed EMC9 I did a complete uninstall of all Roxio programs, plus cleaned the registry of anything to do with Roxio/ECD etc. I then installed version 9.

I thought I would try an install on my home computer today (the original install was on my work system). Did the same thing, full uninstall + reg cleanup and then installed v9. I get the same type of error at home - but this time it lists a similar but different file name that it wants - "Ae33e.msi".

[Tloke]

sknis, on Sep 26 2006, 06:13 AM, said:

Do you have IE 7 on your computer? Remove it. Did you have an earlier version of CinePlayer? I believe that that message is indicating that the program is trying to find the CinePlayer codec. The only way I was able to get rid of it was to do a complete uninstall of all Roxio programs, a registry clean up, and then a reinstall of EMC 9.

Problem solved... when I did the original file/registry cleanup before I first installed EMC9 I failed to clean up the "Sonic" related folders and files. So I uninstalled EMC9 and did a thorough cleanup of all "Roxio", "Sonic", "CDCreator" etc. programs, files, folders and the registry. Reinstalled EMC9 and no more installation pop-up windows. Thanks for pointing me in the right direction, much appreciated!


Update:

NEVERMIND - PROBLEM NOT SOLVED - As soon as I opened Roxio today I get the same stupid Roxio Music Experience error and the installer window keeps popping up repeatedly. I DON'T want "Music Experience" or all of that other Garbage that Roxio puts in their program, I just want to burn some #$^@ CDs!!!!!

Maybe Roxio will get it right by v10 or 11, but I'm not holding my breath as after 9 versions the software is still plagued with issues.

This post has been edited by Tloke: 03 October 2006 - 05:12 PM

[John at Roxio]

Tloke, on Oct 2 2006, 10:56 PM, said:

Problem solved... when I did the original file/registry cleanup before I first installed EMC9 I failed to clean up the "Sonic" related folders and files. So I uninstalled EMC9 and did a thorough cleanup of all "Roxio", "Sonic", "CDCreator" etc. programs, files, folders and the registry. Reinstalled EMC9 and no more installation pop-up windows. Thanks for pointing me in the right direction, much appreciated!
Update:

NEVERMIND - PROBLEM NOT SOLVED - As soon as I opened Roxio today I get the same stupid Roxio Music Experience error and the installer window keeps popping up repeatedly. I DON'T want "Music Experience" or all of that other Garbage that Roxio puts in their program, I just want to burn some #$^@ CDs!!!!!

Maybe Roxio will get it right by v10 or 11, but I'm not holding my breath as after 9 versions the software is still plagued with issues.

I think there was a problem during the installation of the software. To get a 'clean' install:
Remove ALL Roxio previous products using the Control Panel.

Delete these folders if they exsist:
C:\program files\roxio
c:\program files\sonic
c:\program files\common files\roxio shared
c:\program files\common files\sonic shared
C:\Documents and Settings\All Users\Application Data\Roxio
C:\Documents and Settings\user name\Application Data\Roxio
C:\Documents and Settings\user name\Local Settings\Application Data\Roxio

Also remove any IE cookies with Roxio or Sonic in this folder:
c:\documents and settings\username\cookies

Then use a registry cleaner to remove any entries that may refer to the removed applications. THEN REBOOT and reinstall EMC 9. When you reinstall disable any Anti-Malware applications (antivirus, popup blockers, and other things) during the installation process.

[Tloke]

John at Roxio, on Oct 4 2006, 09:04 AM, said:

...When you reinstall disable any Anti-Malware applications (antivirus, popup blockers, and other things) during the installation process.

John, thanks for your reply. I did follow the "clean install" instructions for my most recent install. The ONLY thing on your list that I did not do was disable AV/pop-up blockers on the reinstall - would that alone have made a difference?

[ivanatrox]

the firewall/anti-virus/anti-spyware could prenvent the installation fromk writing the registry keys properly... there are other users in this forum discussing such issue with ZoneAlarm and such... you can probably try to create a new user account with Admin right and install from there...

[Tloke]

Ok, I just got a brand new computer and installed Roxio 9 from the original discs. I get the SAME problem with it trying to configure Music Experience, "Network error while attempting to read from the file ______". I do not have zone alarm....

Arghhh!!!!! This pretty much makes Roxio useless for me as the install window keeps popping up over and over and and you keep having to hit cancel repeatedly.

[gaper1]

ivanatrox, on Oct 5 2006, 05:39 AM, said:

the firewall/anti-virus/anti-spyware could prenvent the installation fromk writing the registry keys properly... there are other users in this forum discussing such issue with ZoneAlarm and such... you can probably try to create a new user account with Admin right and install from there...

do you have ANY firewall/anti-virus/anti-spyware installed on your "brand new" computer? You don't have ZoneAlarm doesn't mean you don't have those software installed...

Have you ever tried a new user account with Admin right?

[Tloke]

gaper1, on Oct 26 2006, 08:53 AM, said:

do you have ANY firewall/anti-virus/anti-spyware installed on your "brand new" computer? You don't have ZoneAlarm doesn't mean you don't have those software installed...

Have you ever tried a new user account with Admin right?

I have Kaspersky antivirus and also use ad-aware. But these were never an issue with prior versions of ECD. And I am not sure what they have to do with Roxio Media Experience. I don't want RME, will never use it, WHY do these programmers have to load up these programs with so much useless crap that most people don't want??

Now today a new problem - now when I open up my WinDVD program it hangs for a long time and that stupid Roxio Media Experience install window pops up in the background, you can't access it or turn it off. Finally after a couple of minutes it goes away and WinDVD then opens. Arghhh!!!!!

This post has been edited by Tloke: 30 October 2006 - 04:58 PM

[Jim2]

I have a similar problem in trying EMC9 for the first time today. I tried the CineMagic asst to build a DVD and the program is now in an infinite loop saying there is a network error trying to read the file 2bbee0e.msi from the install directory. There is no such file in the install directory. I will have to use the Windows Task Manager to kill this process. This problem would seem to make it impossible to build a DVD.

This are the versions I have (downloaded yesterday):

Roxio Creator 9 Home
Version: 9.0.088
Build: 900B88I, R03

Module Name: PX Engine
Build: 3.0.88a, 94

Module Name: Roxio Core
Version: 3.3.0
Build: 3.30.45a, R9S

[John at Roxio]

Jim2, on Nov 2 2006, 07:49 AM, said:

I have a similar problem in trying EMC9 for the first time today. I tried the CineMagic asst to build a DVD and the program is now in an infinite loop saying there is a network error trying to read the file 2bbee0e.msi from the install directory. There is no such file in the install directory. I will have to use the Windows Task Manager to kill this process. This problem would seem to make it impossible to build a DVD.

This are the versions I have (downloaded yesterday):

Roxio Creator 9 Home
Version: 9.0.088
Build: 900B88I, R03

Module Name: PX Engine
Build: 3.0.88a, 94

Module Name: Roxio Core
Version: 3.3.0
Build: 3.30.45a, R9S

So, did you try my steps listed above?

[gaper1]

Tloke, on Oct 30 2006, 04:50 PM, said:

I have Kaspersky antivirus and also use ad-aware. But these were never an issue with prior versions of ECD. And I am not sure what they have to do with Roxio Media Experience. I don't want RME, will never use it, WHY do these programmers have to load up these programs with so much useless crap that most people don't want??

Now today a new problem - now when I open up my WinDVD program it hangs for a long time and that stupid Roxio Media Experience install window pops up in the background, you can't access it or turn it off. Finally after a couple of minutes it goes away and WinDVD then opens. Arghhh!!!!!

you asked for help but yet rejected suggestions...

[mtraves]

I have the same problem as this both with Easy Media Creator 8 and also Roxio Creator 9 suite.

When I had the problem with 'Easy Media Creator 8' I bought 'Roxio Creator 9 suite' in the hope that this would have been fixed. I feel burned!

Firstly Roxio Creator 9 suite does not install properly unless Easy Media Creator 8 is installed, after which I can remove Easy Media Creator 8.

I had no problems with Easy Media Creator 8 or Roxio Creator 9 suite once they were installed until I used "System Mechanic by Iolo". System mechanic removes junk files, broken links, invalid registry entries etc. After using this application which is a must at times I get the "Network error while attempting to read from the file *****.msi " message.

At this point I must do a complete clean reinstall of Roxio 8 and 9 again.

There are a couple of obvious questions that dont have answers:

i) Once Roxio is installed then why do I still need the install files?
ii) If the install files are so critical to the full time running of Roxio 8 and 9 then why are they located in a temp folder. Shouldn't they be in a permanet folder on the root drive or some place where they or the path to them are not going to get wiped by a maintenance utility?
iii) Why does the stand alone Roxio Creator 9 suite need Easy Media Creator 8 installed before it will install properly.

I would like better answers than "keep up reinstalling every time I get the above failure" or "Dont do sytem maintenance". I need a fix. Something like a patch for the registry so it can find the path again. Even better, the ability to remove the install folder from the temp folder and place it in the root folder and modify the paths accordingly.

Any suggestions please?

Mike.

[grandpabruce]

mtraves, on Nov 6 2006, 11:27 AM, said:

I have the same problem as this both with Easy Media Creator 8 and also Roxio Creator 9 suite.

When I had the problem with 'Easy Media Creator 8' I bought 'Roxio Creator 9 suite' in the hope that this would have been fixed. I feel burned!

Firstly Roxio Creator 9 suite does not install properly unless Easy Media Creator 8 is installed, after which I can remove Easy Media Creator 8.

I had no problems with Easy Media Creator 8 or Roxio Creator 9 suite once they were installed until I used "System Mechanic by Iolo". System mechanic removes junk files, broken links, invalid registry entries etc. After using this application which is a must at times I get the "Network error while attempting to read from the file *****.msi " message.

At this point I must do a complete clean reinstall of Roxio 8 and 9 again.

There are a couple of obvious questions that dont have answers:

i) Once Roxio is installed then why do I still need the install files?
ii) If the install files are so critical to the full time running of Roxio 8 and 9 then why are they located in a temp folder. Shouldn't they be in a permanet folder on the root drive or some place where they or the path to them are not going to get wiped by a maintenance utility?
iii) Why does the stand alone Roxio Creator 9 suite need Easy Media Creator 8 installed before it will install properly.

I would like better answers than "keep up reinstalling every time I get the above failure" or "Dont do sytem maintenance". I need a fix. Something like a patch for the registry so it can find the path again. Even better, the ability to remove the install folder from the temp folder and place it in the root folder and modify the paths accordingly.

Any suggestions please?

Mike.

You are wrong about EMC 9 not installing unless EMC 8 is installed. What made you think that that was the case? I installed EMC 9, and I did not have EMC 8 on my computer. I had no issues at all.

[Mark Pautsch]

John at Roxio, on Oct 4 2006, 08:04 AM, said:

I think there was a problem during the installation of the software. To get a 'clean' install:
Remove ALL Roxio previous products using the Control Panel.

Delete these folders if they exsist:
C:\program files\roxio
c:\program files\sonic
c:\program files\common files\roxio shared
c:\program files\common files\sonic shared
C:\Documents and Settings\All Users\Application Data\Roxio
C:\Documents and Settings\user name\Application Data\Roxio
C:\Documents and Settings\user name\Local Settings\Application Data\Roxio

Also remove any IE cookies with Roxio or Sonic in this folder:
c:\documents and settings\username\cookies

Then use a registry cleaner to remove any entries that may refer to the removed applications. THEN REBOOT and reinstall EMC 9. When you reinstall disable any Anti-Malware applications (antivirus, popup blockers, and other things) during the installation process.

John, while I can appreciate that the above steps might actually fix the problem it is disturbing that there isn't an explanation for why this happens to begin with. I just started having this problem today. My program name that can't be found is 4ebb75.msi. I can take the time to uninstall and reinstall but that shouldn't be necessary. And, if it is necessary, what is being done so it doesn't just revert to this state in the future?

UPDATE - - yes a total uninstall, clean and reinstall does fix the problem. But . . . it seems insane that the user has to go through that process. Roxio 9 worked for months without this issue happening and all of sudden it started doing it. I'm not sure what minor change was made to the system that caused it. Now I'm wondering when it will start happening again????

ALSO - - now my DiscCopier9.exe program is very very very very slow. Not sure what's going on there. After many minutes it will come up. Closing it down also takes forever. So one problem solved, a new problem to work on. :-(

This post has been edited by Mark Pautsch: 28 December 2006 - 06:20 AM

[ohdotoh]

Mark Pautsch, on Dec 27 2006, 06:24 PM, said:

John, while I can appreciate that the above steps might actually fix the problem it is disturbing that there isn't an explanation for why this happens to begin with. I just started having this problem today. My program name that can't be found is 4ebb75.msi. I can take the time to uninstall and reinstall but that shouldn't be necessary. And, if it is necessary, what is being done so it doesn't just revert to this state in the future?

UPDATE - - yes a total uninstall, clean and reinstall does fix the problem. But . . . it seems insane that the user has to go through that process. Roxio 9 worked for months without this issue happening and all of sudden it started doing it. I'm not sure what minor change was made to the system that caused it. Now I'm wondering when it will start happening again????

ALSO - - now my DiscCopier9.exe program is very very very very slow. Not sure what's going on there. After many minutes it will come up. Closing it down also takes forever. So one problem solved, a new problem to work on. :-(

My system was also working just fine until I swapped out my video card, and now I'm having the same problem with the bogus network error reading a non-existent file on the install cd-rom. This is at least my second or third re-install because of random strangeness. How many times do you recommend I should uninstall and reinstall before I stop reinstalling, and toss Roxio in the trash?

-- Sean

[grandpabruce]

ohdotoh, on Dec 31 2006, 07:43 PM, said:

My system was also working just fine until I swapped out my video card, and now I'm having the same problem with the bogus network error reading a non-existent file on the install cd-rom. This is at least my second or third re-install because of random strangeness. How many times do you recommend I should uninstall and reinstall before I stop reinstalling, and toss Roxio in the trash?

-- Sean

About 500 times, after you get the drivers for your video card squared away.