3 replies to this topic

[maxfloden]

hello,

i'm trying to register my easy media creator basic edition that i got bundled with my laptop from hp.
i tried the text on the non-label side of the cd is: r52454 hp 376xxx-xxx


please note that the "how do i find my cd key" link is broken, it only takes you to the roxio homepage.

Also the address registration@sonic.com that is on the support homepage bounces:
The following recipient(s) could not be reached:
      registration@sonic.com on 2006-09-26 14:18
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            <SCLEXC01.ent.sonic.com #5.1.1>


also #2: tried to submit a support ticket by clicking the "not solved button" after asking roxann, after filling everything out and clicking submit I get HTTP 500 Internal Server Error (tried twice)

[Beerman]

maxfloden, on Sep 26 2006, 07:32 AM, said:

hello,

i'm trying to register my easy media creator basic edition that i got bundled with my laptop from hp.
i tried the text on the non-label side of the cd is: r52454 hp 376xxx-xxx
please note that the "how do i find my cd key" link is broken, it only takes you to the roxio homepage.

Also the address registration@sonic.com that is on the support homepage bounces:
The following recipient(s) could not be reached:
      registration@sonic.com on 2006-09-26 14:18
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            <SCLEXC01.ent.sonic.com #5.1.1>


also #2: tried to submit a support ticket by clicking the "not solved button" after asking roxann, after filling everything out and clicking submit I get HTTP 500 Internal Server Error (tried twice)

I think you'll have to contact HP about this problem.  Bundled software is almost always handled by the manufacturer of the system.

[ml]

maxfloden, on Sep 26 2006, 07:32 AM, said:

hello,
i'm trying to register my easy media creator basic edition that i got bundled with my laptop from hp.
i tried the text on the non-label side of the cd is: r52454 hp 376xxx-xxx

Normally you don't register the Basic edition.   As Paul said, support for bundled software usually comes from the computer manufacturer.

[lehill]

maxfloden, on Sep 26 2006, 05:32 AM, said:

hello,

i'm trying to register my easy media creator basic edition that i got bundled with my laptop from hp.
i tried the text on the non-label side of the cd is: r52454 hp 376xxx-xxx
please note that the "how do i find my cd key" link is broken, it only takes you to the roxio homepage.

I vaguely recall that another user had this problem. She? was doing a custom install and the software kept asking for a CD key - well this was a bundled version and didn't have a CD key.

The problem went away by doing a regular install (ie, it didn't ask for a CD key).

Could this be it?

Lance
*****