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  1. Today
  2. As I pointed out earlier there is no such installation guide. System Requirements.. Don't let Microsoft off the hook for causing problems especially with there updates.
  3. Agreed, I as I noted at the beginning of my post. Upgrades are painful, and should not be so. I am asking for Roxio's written specifications for a problem-free upgrade. A cursory review of the Community clearly shows that I am not the only one with upgrade problems. Perhaps the disclosure of the exact specifications required for an upgrade would be helpful to us "valued" customers. Simply directing to antivirus or some such other low intelligence excuse as the culprit is not acceptable. Windows Defender, Norton and MacAfee, at a minimum, should be tested against with corresponding specifications not only for installation but on-going utilization of the product. Alas, apparently not.
  4. Yesterday
  5. If your some kind of software police maybe you should be talking to Roxio legal department, I'm just a Roxio software user. This is a user to user forum, we avoid any legal talk here. For the price of the software and what it does for me I've been happy.
  6. Yes, I do. I know many things. I also know that technology companies purportedly have have Testing Departments, as they too know that the software that they want to sell will be soled to millions of "valued" customers with different software configurations. I also know that many "valued" customers have standard configurations, the basic Microsoft Windows 10 and Office, yet, software does not operate as represented, pre-sale. I also know that many people allow for failure, excusing away why it is A-OK Fine, Peachy Keen and Hunky Dory that a product represented pre-sale as being able to operate does not in-fact operate then, and only then, being told post sale what the "valued" customer did wrong and why the "valued" customer is at fault. I also know numerous Fortune 500 technology companies with whom I have implemented Service Level Agreements for which they balked stating, "It NEVER breaks." I also know that I have collected millions & millions & millions of dollars from these tech companies in penalties for representing one-thing pre-sale and delivering quite a different experience post sale. So, do you find such a situation acceptable to you? THAT I do not know; but, I am curious.
  7. I am looking for the new AV formats.
  8. Why do you want to upgrade - other than screen recorder? The more recent versions of Creator have been dumbed down. The tech support comes from a group of people who work for Corel so there are no true Roxio experts remaining.
  9. There is no such installation guide and never has been. Yes, then you know the thousands of different software configurations folks install that may cause problems installing any software.
  10. eprince

    ROXIO NXT 7 ...Anyone?

    If you upgraded, could you provide to us your experience? I am carefully evaluating a $129.99 spend to upgrade from 4 to 7, and, I do not want to buy problems, as I did with my version 4 upgrade.
  11. eprince

    ROXIO NXT 7 ...Anyone?

    Hello, How does Screen-Cast-O-Matic work relative to your Record Your Screen function/Corel Screen Capture of you Roxio Creator NXT product? I ask because my Record Your Screen function/Corel Screen Capture of my Roxio Creator NXT Pro 4 works great, but only when it works, which is spotty at best. Corel Tech Support cannot tell me what is wrong with this Corel functionality, and, it appears that problems exist through version 7. So, I do not need to upgrade to Roxio Creator NXT Pro 7, only to buy problems. If Screen-Cast-O-matic is a superior alternative then I will divert my hard-earned-money to it. THANK YOU!
  12. Hello, I have used Roxio for over 25 years now, going back to Media Creator. It is the single best piece of software that I have ever owned. Upgrades are painful, excruciatingly so. Problems are 100% to be expected. When we paying customers engage Technical Support, we are barraged with questions, "Did we do this?", "Did we do that?", "Did we do this & that?", "Was this running?, "Was that updated?", etc., etc., etc., as if WE are the root cause of the installation problems of Roxio Creator, most certainly not Roxio, WITH ABSOLUTELY NO WRITTEN PUBLICATION OF EXACT & PRECISE INSTRUCTIONS TO FOLLOW in order for a fail-safe installation so that we can proceed to using the software for which we paid our money, rather than fixing it. Are you following me? Yes, I have been around the block, once or twice. I am not a technological novice. I know how "Support" attempts to get rid of us paying customers by NOT providing root cause solutions to problems that were intentionally sold to us, a Testing Department not in existence. BEFORE I PAY MY MONEY TO UPGRADE: What is the link to Roxio's written instructions on the exact & precise instructions for a problem-free installation of Roxio Creator NXT 7 Pro, $129.99? This question is asked because a casual perusal of the Roxio website demonstrates that customers apparently installed Roxio Creator NXT 7 Pro because of their grand ignorance of installation requirements, and not having ESP. Specifically, I have a fully up-to-date Windows 10 OS running Windows Defender. My objective here is for Roxio not to direct blame to ME for the failure of its $129.99 software to install on my computer. ALSO, I am upgrading because Record Your Screen is highly problematic, as the Roxio website will provide testimonials. I want to know how to use it with 100% confidence. In particular, I am sick-and-tired of Record Your Screen indicating that it is working for X number of minutes, only to record 6 seconds. I have a command of the English language, second to none. I articulate things well. I provide proof-positive data on the observations of the failure of the software that I purchase. Tech Support "professionals" are typically incapable of understanding the English language, using any prior "expertise" in what is purportedly their core competency and taking ownership of a "valued" customer's issue. Please, do not pawn me off to a rookie. My goal is to avoid the absolutely miserable installation nightmare that I had upgrading to version 4, which explains why I have waited to upgrade; and, I can wait longer. Thank you.
  13. Last week
  14. EdSpode

    Coverting VideoWave to a DVD

    Thank you, thank you. It worked. Now if I can only eliminate that annoying Roxio intro on my DVD's as I did on my old Creator NXT version, I would be on happy person. Thanks again for your help. Ed in Florida
  15. myguggi

    Coverting VideoWave to a DVD

    Unfortunately Frank gave you incorrect instructions. nyDVD has been thoroughly castrated and is only a shadow of the "old" versions (pre NXT 5). It no longer accepts the dmsm project file as it did previously. You now have to select the "prepare for DVD authouring" icon on the NXT 6 menu bar. This will allow you to create the mpg file required by myDVD. Once this file has been created, start myDVD and now you can create the DVD. If you still have a Roxio version which allows you to create the DVD directly from Videowave, I would revert to it. Lately every "new" Roxio Creator version seems to be a step backwards
  16. Jim:  You have help me in the past (2012 to be exact). I hope that you can offer some advice.

    In December I upgraded to Roxio 6 from a 5 year old NXT version.  I can't figure out the conversion from VideoWave to MyDVD.  I made some VideoWave production in November and MyDVD doesn't recognize them.  I don't see any advantage to having the Roxio 6 version.  Can I uninstalled this new program and install my old Roxio NXT program?   The old version worked better than the Roxio 6.  I have made more than a dozen DVD of old family movies over the past few years.

    I retired from PA to FL and now have time to create DVD's of my father's 16mm films that date back to the 40's.

    Thanks in advance,

    Ed in FL

  17. EdSpode

    Coverting VideoWave to a DVD

    What have they done to my reliable Roxio Creator???? In December 2018 I bought the Creator 6 and now I having a heck of a time converting VideoWave to a DVD. Last week, REDWAGON sent me instructions but I can't figure out how MyDVD works. As he instructed, I saved the VideoWave dmsm file. I opened the MyDVD program. However, when I open the folder in the MyDVD program where I put the VideoWave, it doesn't appear. Out of the MyDVD program, I can see the VideoWave is there. What am I doing wrong????? I've been using Roxio since 2007 with great success. The last upgrade I previously purchased was Creator NXT probably 5 years ago. I never had any issues and produced a dozen or more DVD's with the older Roxio versions. Thanks for your help. Ed in Florida
  18. cleatus

    ARRRGH!!! new install fail!

    Well all...thanks for trying to help! The user decided that they didn't want to spend any more time on this software and found another DVD authoring SW--which worked and had his DVD ready in no time. So I guess we don't have to worry about trying to make this one work! thanks again.
  19. cdanteek

    ARRRGH!!! new install fail!

    You bought Small & Medium Business/ Roxio Creator Enterprise software. Since no one here runs that software you need to contact Roxio Small & Medium Business / Roxio Creator Enterprise support. Email or call vlp@roxio.com or 1-877-682-6735 Sales and ask for Enterprise support.
  20. cleatus

    ARRRGH!!! new install fail!

    Reboot? lol...I am ready for format C:.... 1. I will get the dxdiag soon--been fixin the other hundred issues here as well. 2. Single version, one license. just purchased to author a single DVD.... purchased direct. SHI I think. electronic license/download 3. didn't know there was a stand alone version. This was cheap enough to get the full package in case we needed the other goodies. 4. yes...we use that a LOT. funny part it is works a lot of times!!!! PS--just ran updates on that offending PC. I did update video drivers and BIOS. No change still wont open. I gotta run to another fire right now. I will be in touch. thanks to those that are helping!!
  21. sknis

    ARRRGH!!! new install fail!

    Something doesn't add up. 1) You did not post the dxdiag.exe file that was requested. As an IT guy, you should know how to do that. That means we don't know if your OS is up to date, if your video and audio drivers are up to date, etc. 2) You didn't explain if you have the special version designed for multiple computer installs (networK) or not. Where and when did you buy the Platinum version? If directly from Roxio and return it. Let us know; we may have other suggestions for you. 3) You did tell us why you bought the entire suite of programs just to get the DVD burning program when that program is available as a stand alone. (Palladium) 4) You didn't say "Reboot and try again.
  22. cleatus

    ARRRGH!!! new install fail!

    not eve sure where you got that...but whatever the lolz was I was giggiling because its me...the "it guy here" and I have to solve this...there is nobody else.
  23. cdanteek

    ARRRGH!!! new install fail!

    Since you think this is 'fun, laughter, or amusement' I will leave it there, bye...
  24. cleatus

    ARRRGH!!! new install fail!

    lolz I am the IT department. I just am tired of dealing with third party software that should work right out of the box Our computers are WELL over the minimum specs. Our Windows installs are very vanilla, so a conflict, while possible, is not likely. And if this software cant handle Microsoft antivirus...well... The install went fine as far as I could tell (minus the 4.5 gb of stuff it installed...) I installed it as admin(me logged in), and as the user, using my admin credentials -Both I, and the standard user get the same results. DVD creator will not open---everything else will. I tried both the "complete" and "choose what is installed options"--same result--DVD creator wont open
  25. cdanteek

    ARRRGH!!! new install fail!

    Something doesn't sound right here! Do you have a IT department? Show him the software and ask if consumer based software will run on your " it is a work/business computer " Point him to system requirements.
  26. cdanteek

    ARRRGH!!! new install fail!

    So you installed it on your personnel "work/business computer"? Do you have administrative privilages when you installed it on your "work/business computer"?
  27. cleatus

    ARRRGH!!! new install fail!

    it is a work/business computer. 64 bit, win 7 16gb ram i7
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